Toyota Northwest Edmonton

An absolute joke of a dealership and general sales manager. I went in to this dealership with a very clear budget and desired payment plan that I presented to the sales team immediately. This is n manager. I went in to this dealership with a very clear budget and desired payment plan that I presented to the sales team immediately. This is not my first time purchasing a vehicle and I made it very clear I was there to make a deal and give them my business BUT we didn’t want the run around. I gave exact numbers— this is the biweekly amount I can afford over this amount of time. Period. They began by offering me about 1/6th of the current value of my vehicle for trade in; again, this is not my first time buying a vehicle, I’m aware they will always attempt to low ball, but the amount they offered was absolutely absurd, even coming from a low-rated car dealership such as this one. When I said no deal, I was sent from staff member to staff member to endure a never ending gauntlet of xxxxxxxx excuses about why they could only offer me so much for my trade in, and why their “bottom dollar deal” on the vehicle I wanted was about $15000 more than I had set as my maximum. No one attempted to even pretend to give me a better deal or work with me, just to justify their profit (as if I don’t understand how sales work). After two hours of this run around, I asked if they were going to be able to give me what I asked for, because I was done playing games. They said they weren’t able to on this vehicle, so I thanked them for their time and tried to leave. As I’m walking out the door, I hear the classic “NO WAIT!!” And am asked to stay and told that they can magically now drop their bottom dollar to what I’ve asked for. Great— we’re in business. I come back to talk about the deal and am now passed off to the real root of the issue: the ever so charming and charismatic sales manager, Luke. Luke proceeds to start over on the xxxxxxxx from before and, even though I’ve only agreed to proceed with this sale because they’ve literally begged me to and told me they could give me what I want, begins to back track on everything his sales team has told me and go back to trying to sell to me at the much higher price. I state at this point that, as I’ve just said, I am no longer interested in discussing that deal, and I would like to know if he is offering me the deal I’ve asked for, because if not, I would like to leave. Well it was then that I learned that not only is Luke surely the owner of a “worlds worst boss” mug (that he thinks was given in jest but absolutely wasn’t), but he is also something of a world champion dodgeball player as the continual running around, dodging and deflecting my questions, and raw aggression that took place in the next five minutes were truly astounding. Luke proceeded to tell me that they…. A car dealership…. Don’t “need” to make sales, and that he could either help me or we could “part ways”. I never wanted to join ways with him in the first place and I highly suggest no one opt to of their own free will, because when I stated for probably the 15th time in ten minutes that I was not interested in the deal he was offering, he stood up and announced his departure with an extremely mature “GOOD. BYE!!” And stomped out of the dealership. Hopefully to an anger management or leadership course. I would never recommend anyone bring their business here and will be sure to warn all of my friends and family to avoid anywhere this Luke might find himself employed. More

Horrible dealership, aggressive with bait and switch tactics. First time I went to this dealership was in 2019 to buy a RAV4 Hybrid. The salesman (Alex Altobelli) and manager were uncoordinated, uncoope tactics. First time I went to this dealership was in 2019 to buy a RAV4 Hybrid. The salesman (Alex Altobelli) and manager were uncoordinated, uncooperative and unprofessional, using hard sales tactics. I went to Mayfield Toyota (now West Ed Toyota) and was treated fairly. Then Northwest Toyota called grovelling trying to match prices after being rude and aggressive when I was initially in. The GM even called us to apologize and try to work something out, letting us know he’d be talking to the team and the techniques were not acceptable. He used the excuse of new sales people. The next time I went to Northwest was in September 2022, when they called me about a kijiji ad. Salesman (Jede Bisling) called my wife telling her that he could offer 46-46.5k no problem (the bait). We scheduled to meet him the next day so he could check the vehicle. He notified us 1 hour before we arrived that we would instead meet with Tuleen Fadoul (the switch). She took all our information, vehicle was checked and in perfect condition. That’s when the used sales manager (Alex Altobelli - yes the same guy from our first horrible experience) came in to talk to us. He was aloof, asking what amount were wanting for the vehicle, even though he already knew. He was “taken aback” when we told him we already had multiple offers at 45k (which he already knew). He let us know they’d only be able to sell it for 42-43k, even though all listings including dealerships had our vehicle/model listed at over 50k. We let him know that Jede told us that they’d be able to offer 46-46.5k if the vehicle was clean, which it was. Alex explained that Jede didn’t get the estimate right, was misinformed and he conveniently wasn’t there to explain himself. We asked for our keys and licence back, and noticed on our way out that Jede was standing in the office directly beside the one we were sitting in. It’s completely embarrassing how this dealership treats people. Completely disrespectful to waste peoples time, lie and scam like they do. I can’t begin to describe my frustration and feelings. I would implore everyone to choose a different dealership, this is by far the worst business and staff I’ve ever dealt with. More