Toyota Northwest Edmonton

All the staff in the service centre are helpful especially Wissam. He is very knowledgeable, courteous and offers a great customer service. I won't go anywhere else to service my car. especially Wissam. He is very knowledgeable, courteous and offers a great customer service. I won't go anywhere else to service my car. More

Galen Koo helped us to order a Corolla for the end of January. He provided an excellent and professional advice and recommendation. He is very patient to know our needs and recommend us several options, January. He provided an excellent and professional advice and recommendation. He is very patient to know our needs and recommend us several options, introduced all the car’s features.He was very informative and knowledgeable. Thank you so much, Galen. You are the best. More

Galen Koo is very helpful & knowledgeable, we have a very nice experience with him. Thanks again Galen! nice experience with him. Thanks again Galen! More

Shout out to Alex who was awesome at helping me pick my new vehicle. He also ensured I had everything I needed during the process which was extremely helpful - Rebekah new vehicle. He also ensured I had everything I needed during the process which was extremely helpful - Rebekah More

Tundra 2016,Alex Braun was very professional and a pleasure to deal with.Me and my Father enjoy dealing with him.Till next purchase agin Alex!! pleasure to deal with.Me and my Father enjoy dealing with him.Till next purchase agin Alex!! More

If you’re looking for a dealership keep looking. My wife and I were looking for a used suv found the one we wanted started the paperwork put down money to secure it. As we live 6 hours away we made My wife and I were looking for a used suv found the one we wanted started the paperwork put down money to secure it. As we live 6 hours away we made plans to come and look an found out 2 days after the deal they sold the car before we got there have us a big story as to why. Zero trust in this dealership More

This dealership is a textbook example why people hate dealerships. I drove over five hours on a winter snow storm kind of a day to pick up my vehicle, advised a day ahead of time that I will be driving b dealerships. I drove over five hours on a winter snow storm kind of a day to pick up my vehicle, advised a day ahead of time that I will be driving back during the snowstorm, asked if they could have the winter tires put on in the morning so I could leave around lunch. Tires couldn’t be found so then they offered me a different set of tires, they couldn’t be found either, so I waited eight hours, even though the sales manager was aware and waited until 4 PM to take it into a different dealership to put the tires on. The car was not clean or detailed and was dirty, block heater cord was missing and it took 10 days to get it even though the sales manager told me he would mail it ASAP. Three weeks later I’m still waiting on my rebate for the other tires that I got which cheaper than the original tires. A week after I got this temporary car while I ordered the new hybrid, miraculously two hybrids were arriving in the dealership and they tried to give me $10,000 less for the trade-in for the vehicle I just picked up. Terrible customer service, zero accountability, poor leadership, scam artists More

Alex Braun was very professional and a pleasure to deal with. he was very informative and knowledgeable. with. he was very informative and knowledgeable. More

This was, by far, the nicest, biggest and the most modern Toyota dealer I have ever been to with such a wide inventory of vehicles. Hands down to Brett, our sales agent together with Dom (Manager) and Elizab Toyota dealer I have ever been to with such a wide inventory of vehicles. Hands down to Brett, our sales agent together with Dom (Manager) and Elizabeth (Finance). If not for their team, I wouldn’t have been able to found the perfect SUV for my Dad. They were so patient, understanding and attentive to our needs and requests. They offered us with a very competitive rate and gave a big discount to help accommodate our budget. They also gave away free accessories. To be honest, I wouldn’t be able to get a better deal else where!! To Brett, if you are reading this, thank you so much for all your assistance! Rarely would you find a very honest, patient and straightforward sales agent. Thank you for going above and beyond to help us get my Dad his first vehicle here in Canada! If anyone here is looking for a new vehicle or would like to trade in theirs, my family and I highly recommend Brett of Toyota Northwest! More

Horrible experience with this dealership! ! Seriously avoid these guys for the sake of your own self respect and go ahead with other more honest, ethical, and professional Toyota dealerships i ! Seriously avoid these guys for the sake of your own self respect and go ahead with other more honest, ethical, and professional Toyota dealerships in Edmonton if you can! Back in May when I booked my gas (not hybrid) Toyota XLE, I was told 2-4 months for a gas model which is why I went with them over another dealership since I needed a vehicle soon (I was very flexible with the colour of the vehicle too which I repeatedly notified to them). After around 2.5 to 3 months when I did not hear anything from them, I inquired with the salesperson and was notified that my car was confirmed for mid-September. I really needed a car at that time and requested a loaner but was denied "since it's only a little over a month to wait for your new car". Comes mid-Sept and I hear nothing from them, and when I inquire again they said it's end of September and that "it's usually not delayed beyond that". Then it's end of September and when I continue to not hear anything from them (as usual) I had to inquire again and was notified by an extremely uncourteous Jonathan "ze manager" that the delivery has been delayed by 2 further weeks. And guess what, and as always since they don't bother notifying us lowly customers, I had to inquire again to which I was told that the new ETA is mid-December (seriously?) I then get a call from "ze manager" and I conveyed my dissappointment for not being appropriately notified about the constant delivery time changes and the significant delay, which really shouldn't take 8 months for a gas model and even if that's the case then customers should, at the very least, be appropriately notified when delivery times change. Instead of genuinely apologizing for the serious inconvenience that this has caused to me, ze manager decides to give me an attitude telling me in the most apathetic/"sucks-to-be-you" tone I've heard from a customer service manager - "well there's delays from Toyota's end and we have 1000s of customers" and "I won't be able to take your call tomorrow [indirectly stating that they don't care irrespective of how much inconvenience this has caused me]" Seriously Toyota Northwest?? That's the attitude of one of your managers?? Apologies if we lowly customer termites are disgracing your god emperor managers by dishonoring them through our low-life provincial inquiries as you make us painfully wait forever for divine Olympian cars manufactured directly by Zeus and Poseidon. To the dear god emperor manager who graced me with his time and voice, thanks for your condescending and derogatory attitude which, besides the unprofessional and unethical service I've experienced here, has earned your dealership a one star! I will be reporting this to the Toyota leadership in Canada More