Toyota Northwest Edmonton

Service Very friendly efficient service! Service always completed in the stated amount of time or less! Enjoy the shuttle service also! Thanks so much kingsw Very friendly efficient service! Service always completed in the stated amount of time or less! Enjoy the shuttle service also! Thanks so much kingsway toyota More

Excellent dealership The employee is very friendly, he did an excellent job, answer all of my questions clearly. I didn't have a clue what I want at first but Tim Pham was The employee is very friendly, he did an excellent job, answer all of my questions clearly. I didn't have a clue what I want at first but Tim Pham was very patient and answer all of my questions. I highly recommend this dealership. More

Very Nice and Friendly! Its a great buying experience with Coreena Wong, shes very nice and friendly she provided everything i ask, and answered every question. I highly reco Its a great buying experience with Coreena Wong, shes very nice and friendly she provided everything i ask, and answered every question. I highly recommend buying in kingsway toyota. More

2014 Toyota Camry Hybrid Salesperson Roneil Sewak was very confident and able to provide all the necessary information as needed to make our decision. We highly recommend him. Salesperson Roneil Sewak was very confident and able to provide all the necessary information as needed to make our decision. We highly recommend him. Thanks More

Excellent customer service! Dan was a consummate professional , he listened, met , and exceeded all of our needs & expectations. Chris was excellent at explaining all of the cars Dan was a consummate professional , he listened, met , and exceeded all of our needs & expectations. Chris was excellent at explaining all of the cars features and benefits, he could quickly answer any question we had. Catherine kept in touch throughout the process (while we were waiting to see if we were approved) and is very personable and great to deal with. Thanks for the phenomenal customer service guys! We will definitely recommend Kingsway Toyota to anyone we know looking for a vehicle. More

Took me in w/o reservation; excellent service I didn't have a reservation for my 16,000 check/oil change/tire change. They took me right in, did prompt, excellent service. AND, the price was right I didn't have a reservation for my 16,000 check/oil change/tire change. They took me right in, did prompt, excellent service. AND, the price was right! More

Purchased New Vehicle We were looking for a vehicle for over 3 months. Patrick was able to locate the vehicle for us and promptly respond to our questions. All of our quest We were looking for a vehicle for over 3 months. Patrick was able to locate the vehicle for us and promptly respond to our questions. All of our questions, concerns and inquiries were responded to promptly and in a professional manner. The sales staff did a great job to make things right and overall am very pleased with the experience. Patrick was extremely helpful throughout the process. He went over and above to make the sales experience great. More

Very Good Dealer Kingsway Toyota is such a good dealer and they have also a great sales person. They gave us a great deal with our new Toyota Rav4..Thank you so much T Kingsway Toyota is such a good dealer and they have also a great sales person. They gave us a great deal with our new Toyota Rav4..Thank you so much Team Toyota. More

Service Dept - with No Service Skills Initially the woman who checked in my car and also attended to me when I picked it up was excellent. I drove about a block from the dealership and not Initially the woman who checked in my car and also attended to me when I picked it up was excellent. I drove about a block from the dealership and noticed that my mileage had not moved from when I dropped the car off so obviously there was no road test completed. When I came back in and told her that my car did not get a road test as was stated on the invoice, she said " Oh, that's just a computer print out. We never do road tests in the winter" I live in Alberta, that means that 50% of the time my car has not received the full service I paid for if a road test is part of the "computer print out". And I don't remember anyone discounting the cost of service.This makes me wonder what else is on the computer print out that is not included during winter, (six months of the year). She said she would let the service manager know. I have purchased two vehicles from this dealership so I was not impressed. I walk to the drivers side of my car and on the ground next to my door is a Toyota hubcap. Both hubcaps are in place on the drivers side so I check the passenger's side of the car. My front hubcap is missing. As I am now late for an appointment I put the hubcap in my car and continue to my destination. I called service to let them know the situation with the hubcap and spoke to a male service agent. Again, I was told they would report it to the Service Manager. A few minutes later Doug calls me from the service department. He is calling me because one of his service agents said I was not happy with the service and could I tell him what the problem was. I asked him what information he was given. He said that he was told that" there was something wrong with the hubcap or something" I said there was a lot more to it than that and that the quality of the verbal communication at Kingsway Toyota Service did not give me the confidence to pursue the matter over the phone and that I would communicate via email so that the facts were correct. I am extremely disappointed with the lack of service and hope this is not indicative of the new owner's standards of business. More

Service for my Rav4 Went in to get my gas changed and my breaks checked. I was greeted in a friendly manner. Estimated time of when the vehicle was going to be finished w Went in to get my gas changed and my breaks checked. I was greeted in a friendly manner. Estimated time of when the vehicle was going to be finished was exactly the time he estimated. More