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Toyota Northwest Edmonton
Edmonton, AB
1,574 Reviews
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September 23, 2022
I just wanted to send a big Kudos to Northwest Edmonton Toyota and their service department. Namely one of their shop Foreman Richie Mozak. I had come from Calgary to help my mom with some car repairs on h Toyota and their service department. Namely one of their shop Foreman Richie Mozak. I had come from Calgary to help my mom with some car repairs on her older Toyota Camry. During the repairs I ran short on some parts so I stopped in at Northwest Toyota to see if they could help me out. Indeed they had the parts for this older car ( just some plug gaskets) but there was some debate on how many gaskets I should order and what plugs to drain to complete the full transmission / diff service. Parts told me no worries they had a specialist who could confirm. Richie from service was paged and he took the time to explain the full service on an older Car such as this ( much different than the newer cars) . He was confident of the number of service ports / gaskets but wanted to confirm so he offered to come out and have a quick look at the car in the parking lot with me. The car was a little low to the ground so Richie offered to put it on a lift and again explained the full service to me while it was on the lift. -He did not charge me for this- Keep in mind folks it ended up being 12 dollars in purchased gaskets….and the car was 22 years old. They were not making a huge profit off this visit (especially since I was doing the service myself). Despite this the dealership and Richie took time out of their busy schedules to go above and beyond to make sure the car and service was going to be done correctly. I just kept thinking if they treated me this well they must really care about their customers. And in the end the one person they really helped out the most was my mom. And you can’t really put a price on that now can you :) I was blown away. I have never had customer service like this. Needless to say when it comes time to replace my own 4 runner in the future I know what dealership I’ll be driving to. Thanks again Richie and to Northwest Edmonton Toyota. Highly recommended! More
by David
Employees Worked With
Richie Mozak
September 15, 2022
Horrible dealership, aggressive with bait and switch tactics. First time I went to this dealership was in 2019 to buy a RAV4 Hybrid. The salesman (Alex Altobelli) and manager were uncoordinated, uncoope tactics. First time I went to this dealership was in 2019 to buy a RAV4 Hybrid. The salesman (Alex Altobelli) and manager were uncoordinated, uncooperative and unprofessional, using hard sales tactics. I went to Mayfield Toyota (now West Ed Toyota) and was treated fairly. Then Northwest Toyota called grovelling trying to match prices after being rude and aggressive when I was initially in. The GM even called us to apologize and try to work something out, letting us know he’d be talking to the team and the techniques were not acceptable. He used the excuse of new sales people. The next time I went to Northwest was in September 2022, when they called me about a kijiji ad. Salesman (Jede Bisling) called my wife telling her that he could offer 46-46.5k no problem (the bait). We scheduled to meet him the next day so he could check the vehicle. He notified us 1 hour before we arrived that we would instead meet with Tuleen Fadoul (the switch). She took all our information, vehicle was checked and in perfect condition. That’s when the used sales manager (Alex Altobelli - yes the same guy from our first horrible experience) came in to talk to us. He was aloof, asking what amount were wanting for the vehicle, even though he already knew. He was “taken aback” when we told him we already had multiple offers at 45k (which he already knew). He let us know they’d only be able to sell it for 42-43k, even though all listings including dealerships had our vehicle/model listed at over 50k. We let him know that Jede told us that they’d be able to offer 46-46.5k if the vehicle was clean, which it was. Alex explained that Jede didn’t get the estimate right, was misinformed and he conveniently wasn’t there to explain himself. We asked for our keys and licence back, and noticed on our way out that Jede was standing in the office directly beside the one we were sitting in. It’s completely embarrassing how this dealership treats people. Completely disrespectful to waste peoples time, lie and scam like they do. I can’t begin to describe my frustration and feelings. I would implore everyone to choose a different dealership, this is by far the worst business and staff I’ve ever dealt with. More
by marclesmister
Employees Worked With
Jede Bislig, Tuleen Fadoul, Lukasz Kopec, Alex Altobelli
August 23, 2022
Ordered a Rav4 in March and $500 deposit and they said would be here June...they never called me in June so I called them and they said sorry its going to be August now, they never called me in August so would be here June...they never called me in June so I called them and they said sorry its going to be August now, they never called me in August so I called them and they said they can't get a 2022 but asked if I want a 2023 for more money. Kept my deposit for 5 months....lied to me...manager was cocky and didn't care...brutal way to treat people..unbelievable. If I owned that dealership I would be pissed at how these managers run the business....brutal...I will never be a customer there...what a joke More
by Unhappy customer
Employees Worked With
David Aiman
August 16, 2022
They fired my dealer, then did not contact me to tell me at all. Now my order will be 4 months late. Terrible at communicating. Would not recommend this dealership to anyone at all. Now my order will be 4 months late. Terrible at communicating. Would not recommend this dealership to anyone More
by NotSatisfied
Employees Worked With
David Vieira, Art Angielski, Darryl Bourgeois, Lukasz Kopec, Rick Hall
August 08, 2022
Allan was super helpful and made me feel comfortable while looking for a car to purchase. The follow-up during the weekend when I had it detailed and cleaned was also made to be very comfortable for me while looking for a car to purchase. The follow-up during the weekend when I had it detailed and cleaned was also made to be very comfortable for me and I felt valued as a client. Would recommend More
by Kahlils1998
Employees Worked With
Allan
August 03, 2022
I cannot believe the service I got from the sales and finance department. Alex Braun was truly amazing, he listen to what I wanted, even the far fetch items and he made it happened. Anyone reading this finance department. Alex Braun was truly amazing, he listen to what I wanted, even the far fetch items and he made it happened. Anyone reading this if you don’t have a salesperson here, ask for Alex, you won’t go wrong. Hannah Wish in finance was great, she made the process so easy and easy to understand. Great people, great place to purchase your next vehicle. Both my wife and I have only been driving our new 4Runner for about two weeks now, but it has proven to be outstanding. More
by adrian_vv
Employees Worked With
Adam Braun and Hannah Wish - Both 5+ stars
July 26, 2022
From the sales associate Ketan to the General Sales Manager Luke, they took care of me from the second I walked in. Really happy I chose this dealership to trade in my SUV and buy another vehicle Manager Luke, they took care of me from the second I walked in. Really happy I chose this dealership to trade in my SUV and buy another vehicle More
by Big Deez
Employees Worked With
Ketan , Ali El Kurdi, Lukasz Kopec
July 25, 2022
Great location for me! The team from sales to finance was friendly and easy to have a conversation with. Plus, Toyota makes a great vehicle! Fuel efficient cars to high per The team from sales to finance was friendly and easy to have a conversation with. Plus, Toyota makes a great vehicle! Fuel efficient cars to high performing off road trucks/suvs! Michael was my rep and did a great job! More
by MS
Employees Worked With
Michael Olivieri , Alex Altobelli
