Toyota Northwest Edmonton

I "purchased" a Corolla in JULY 2022 through Caleb at Northwest despite friends warning me not to shop there. Not once in SIX months did Caleb or anyone at Northwest reach out to me to let me know the Northwest despite friends warning me not to shop there. Not once in SIX months did Caleb or anyone at Northwest reach out to me to let me know the status of my purchase and everytime I contacted them I was told they were waiting on an ETA. For SIX month not ONE Corolla XSE came in? Interesting. According to other Toyota dealerships in Edmonton, there were cars coming in. After finally being told by Caleb in January 2023 that a Corolla would be available in APRIL and that my deal would need to be renegotiated because my trade in was older and lost value, my deal that I had IN WRITING, I decided to give up and try another dealership. I went to Gateway Toyota on Sunday and drove the Corolla XSE off the lot on Tuesday. They were friendly, helpful and although it cost me a little more it was worth it. I regret not going there first. If a deal seems to go to be true, it probably is! Avoid Northwest! More

All the staff in the service centre are helpful especially Wissam. He is very knowledgeable, courteous and offers a great customer service. I won't go anywhere else to service my car. especially Wissam. He is very knowledgeable, courteous and offers a great customer service. I won't go anywhere else to service my car. More

Galen Koo helped us to order a Corolla for the end of January. He provided an excellent and professional advice and recommendation. He is very patient to know our needs and recommend us several options, January. He provided an excellent and professional advice and recommendation. He is very patient to know our needs and recommend us several options, introduced all the car’s features.He was very informative and knowledgeable. Thank you so much, Galen. You are the best. More

Galen Koo is very helpful & knowledgeable, we have a very nice experience with him. Thanks again Galen! nice experience with him. Thanks again Galen! More

Shout out to Alex who was awesome at helping me pick my new vehicle. He also ensured I had everything I needed during the process which was extremely helpful - Rebekah new vehicle. He also ensured I had everything I needed during the process which was extremely helpful - Rebekah More

Tundra 2016,Alex Braun was very professional and a pleasure to deal with.Me and my Father enjoy dealing with him.Till next purchase agin Alex!! pleasure to deal with.Me and my Father enjoy dealing with him.Till next purchase agin Alex!! More

If you’re looking for a dealership keep looking. My wife and I were looking for a used suv found the one we wanted started the paperwork put down money to secure it. As we live 6 hours away we made My wife and I were looking for a used suv found the one we wanted started the paperwork put down money to secure it. As we live 6 hours away we made plans to come and look an found out 2 days after the deal they sold the car before we got there have us a big story as to why. Zero trust in this dealership More

This dealership is a textbook example why people hate dealerships. I drove over five hours on a winter snow storm kind of a day to pick up my vehicle, advised a day ahead of time that I will be driving b dealerships. I drove over five hours on a winter snow storm kind of a day to pick up my vehicle, advised a day ahead of time that I will be driving back during the snowstorm, asked if they could have the winter tires put on in the morning so I could leave around lunch. Tires couldn’t be found so then they offered me a different set of tires, they couldn’t be found either, so I waited eight hours, even though the sales manager was aware and waited until 4 PM to take it into a different dealership to put the tires on. The car was not clean or detailed and was dirty, block heater cord was missing and it took 10 days to get it even though the sales manager told me he would mail it ASAP. Three weeks later I’m still waiting on my rebate for the other tires that I got which cheaper than the original tires. A week after I got this temporary car while I ordered the new hybrid, miraculously two hybrids were arriving in the dealership and they tried to give me $10,000 less for the trade-in for the vehicle I just picked up. Terrible customer service, zero accountability, poor leadership, scam artists More

Alex Braun was very professional and a pleasure to deal with. he was very informative and knowledgeable. with. he was very informative and knowledgeable. More