Toyota Northwest Edmonton

Watch out for hidden add ons on their worksheets/agreements. Negotiated a price for a vehicle here, the salesperson brought out a non-binding negotiation worksheet with thousands of dolla worksheets/agreements. Negotiated a price for a vehicle here, the salesperson brought out a non-binding negotiation worksheet with thousands of dollars in unrequested add-ons slipped into the numbers, paint protection film for 1499 and various other warranties totalling close to $2500. These extra fees were never verbally disclosed or agreed to during our conversation. Luckily, I checked the paperwork closely, caught the deceptive tactics, and walked away from the deal before signing. Completely lacking in transparency and highly unprofessional. Check every single line item if you shop here. More

The employees are rude and disrespectful. Smug and condescending, especially Mrs Hanan and Mrs Halabi in the service department Smug and condescending, especially Mrs Hanan and Mrs Halabi in the service department More

We received excellent service from Northwest Toyoto and our salesman Jalen was very helpful and answered all our questions promptly & quickly . JALEN made us feel important and very comfortable in our pur our salesman Jalen was very helpful and answered all our questions promptly & quickly . JALEN made us feel important and very comfortable in our purchase of a 2026 RAV 4 . If you go looking for a Toyoto go to Northwest Toyoto and ask for JALEN. He will look after you very well. More

From the first call I made to Toyota Northwest Edmonton on a Friday, to the delivery of my new (used) Rav4 the following Monday, Brice Folden was absolutely fabulous! Brice provided me with all the paperwo on a Friday, to the delivery of my new (used) Rav4 the following Monday, Brice Folden was absolutely fabulous! Brice provided me with all the paperwork/documents required and requested to get going without any hiccups. He and the entire crew showed me why Toyota is number one. A big thank you to everyone involved. More

They declined 3 co-signers. Aperently they will decline EVERYTHING under 780 credit score and if you have any other loan. dinged my entire families credit for no reason and didn Aperently they will decline EVERYTHING under 780 credit score and if you have any other loan. dinged my entire families credit for no reason and didn’t tell us this untill AFTER they hit all of our credit. My income was well over 100k a year and I couldn’t buy a 30,000 car from these goof balls. Horrible to deal with. And not recommended. Any other dealership would approve me based off income alone. Also they actively ignored me and I would sit on hold everyday and then get told they would call me back and they wouldn’t. I would have to call back over and over just to get any attention at all. More

I bought a 2021 Highlander, and it is the model with the faulty transmission that the dealership and Toyota are aware of. Yet when they presented me with the $10 000 cost, they just said "it's faulty, we ju faulty transmission that the dealership and Toyota are aware of. Yet when they presented me with the $10 000 cost, they just said "it's faulty, we just know it is" and didn't give me the reason. After some research, I realize there is a known issue with 2021 Highlander transmission. Do not buy here, do not take your vehicle here. The advisor mentioned a goodwill warranty option, but when I spoke with the manager, who was aggressive on the phone, she refused. More

Agreed to purchase a new car on a car they told me was available - no haggling, agreed right away to pay full price, and wanted to move quick. Made a deposit promptly. Was told I would hear back about nex available - no haggling, agreed right away to pay full price, and wanted to move quick. Made a deposit promptly. Was told I would hear back about next steps. Ghosted by salesman/dealership for >1 week. Multiple attempts were made to reach out dealership without reply. Finally got through 2 weeks later and was told that they sold car to someone elsewhere, all while I was awaiting reply. Wasted my time. Dishonest business practices. Very poor communication. More

Transparent buyer experienced poor communication, financing confusion, pressure, and delays; ultimately chose honest, respectful service elsewhere. financing confusion, pressure, and delays; ultimately chose honest, respectful service elsewhere. More

I was not going to leave a review as the purchase experience was a mess, the high-pressure sales to buy all the life insurance, extended warranty and so on. When we called back to say we did not want experience was a mess, the high-pressure sales to buy all the life insurance, extended warranty and so on. When we called back to say we did not want it, they said we could not cancel it as we were already approved for the loan. We should have walked away, but it was the truck of our dreams. Not even 100 KM on it, and malfunction of Power steering light came on. I brought it right in and was told I did not have an appointment, and they could not get it in. I had to fight, and finally, Kyle got me in. They said everything was fine. The next morning, we left on our trip to New Brunswick. Not an hour into our trip, the light was on again. We stopped in many cities along the way, but no Toyota dealership would take us in, as we did not buy it there, or look at the truck. We had to stop many times, wait to reset everything. We finally made it to xx. John's, and finally, a dealership that cares took us in right away. Bad news, no parts available for a week. Also, do not believe the crap of roadside assistance, they would not help because we were more than 300KM from a dealer. So, take from this, do not buy a Toyota. I would give it a zero but i had to pick one star. More

True professionalism and no hassle salesman is Milad, listening patiently your needs and gets tailored request no problem... Thanks for excellent service Ali listening patiently your needs and gets tailored request no problem... Thanks for excellent service Ali More