Toyota Northwest Edmonton

Binyam Estifanos and Rick Hall were the best dealers. . they’re very helpful and very friendly… . they’re very helpful and very friendly… More

They were very helpful and informative … made the experience feel worth it … they worked with my budget and helped me find the best vehicle for my needs experience feel worth it … they worked with my budget and helped me find the best vehicle for my needs More

Mel Atak in Service is excellent in knowledge and customer service. She has been overseeing keeping my two toyota RAV4's on the road. customer service. She has been overseeing keeping my two toyota RAV4's on the road. More

Katya Halibi was fantastic. Very attentive to your needs and accommodations and great communication, over all made the experience a lot smoother Very attentive to your needs and accommodations and great communication, over all made the experience a lot smoother More

JP was excellent in knowledge and advice. Very competent and great personality we were very happy with the experience Very competent and great personality we were very happy with the experience More

I had given five stars to this dealership when I bought two new Corollas from Toyota Northwest for my parents back in 2020. I have to give 1 star now. I found out today there is an issue with this dealer two new Corollas from Toyota Northwest for my parents back in 2020. I have to give 1 star now. I found out today there is an issue with this dealership for the last two days where they cannot take any debit or credit card payments. I am sure it will get resolved soon as plastic is how majority of people pay. My father went in to have the 12V battery checked and they did an oil change and assessment work, which is fine. He had called last week and was told to come in. New battery has not been installed because its on back order (no date to arrival) so the bill was around $200. When it came time to pay for the work, due to their systems being down, could not accept plastic payment. They would not release the car back to my father without payment so he had to go pull money out from an ATM and then pay for the invoice. The full bill could have been paid when the car comes back in for the battery replacement or they should not have done anything knowing their payment systems are down. Forcing a senior to pull out money from an ATM and pay is not professional; no receipt for service was provided since their systems are down. This sort of behaviour is borderline senior abuse and I would recommend people to be careful when doing business with this dealership. Both vehicles were bought with ECP warranties 84 month/200K and I have also bought parts from them. I have (had?) a good relationship with this dealership and expected them to treat seniors better but unfortunately that wasn’t the case. For them to behave like this, especially for around $200 and repeat customer, is astonishing. More

I highly recommend purchasing a vehicle from Toyota Northwest in Edmonton. Philip, Justice, Scott and Hannah were all excellent. Everyone was very knowledgeable, respectful, patient, positive, and app Northwest in Edmonton. Philip, Justice, Scott and Hannah were all excellent. Everyone was very knowledgeable, respectful, patient, positive, and approachable. They took the time to answer all of my questions as well as go over all of the details of purchasing my new Toyota Rav4 Hybrid 2025. Thank you for the wonderful experience. More

Dustin was very helpful and forthcoming with information in a direct and honest way. Not only was he was understanding, he helped explain elements of the auto industry in a blunt, clear fashion. in a direct and honest way. Not only was he was understanding, he helped explain elements of the auto industry in a blunt, clear fashion. More

Service centre was the worst ever. Do not use service centre….nicest place ever when spending $40,000 to buy a car, but when something goes wrong…won’t give you the time of day. What’s Do not use service centre….nicest place ever when spending $40,000 to buy a car, but when something goes wrong…won’t give you the time of day. What’s happened to the customer service :( Bought the part myself ($130 here $92 in Calgary) More

I wanted to say that working with Lukasz through the purchase my Highlander was truly a compassionate and understanding experience. They went above and beyond to resolve my concerns. I have now decided purchase my Highlander was truly a compassionate and understanding experience. They went above and beyond to resolve my concerns. I have now decided to service my vehicle at this location and keep working with their team. More