Surgenor Hyundai

Bad customer service in service dept Surgenor hyundai Never ever consider buying a vehicle from this dealership We bought 2 brand new vehicles and it went down hill from there The firs Surgenor hyundai Never ever consider buying a vehicle from this dealership We bought 2 brand new vehicles and it went down hill from there The first oil change on both vehicle , resulted in me having to schedule an appointment With the dealerships manager to complain about the service department Both vehicle were to be serviced for an oil change and related service that comes with the approx 80$ they charge They Had both vehicles completed in 10 minutes , why so fast Because they said they changed the oil , they said they would lube all doors, they said they would top up Fluids , they said they would check tire pressure All a general inspection that is included with the oil change It is impossible to bring both vehicles in to the service bay and perform theses duties in 10 minutes None of this work was performed I seriously doubt the oil was even changed or the filter Nothing at all was done , i paid for the servicing on two vehicles and they did not do anything I rechecked all the service that was to be done after the appointment , and was so upset i advised the dealership manager about how they did not perform as outlined in the report The manager had no excuses , was very concerned , and said the issue was new employees in the service dept he assured me that there would be no issues forthcoming Well today i went in to request a quick look to find out why the hyundai accent after only 5000k on it was Having emergency break issues The service manager said we cannot look at it today after taking the day off work to bring it the car He said we may be able to look at it tomorrow , but no guarantee I am never going to recommend this dealership ever to anyone Please consider buying your vehicle at any other hyundai dealership Unless you want to pay for services that they obviously did not do Buying a vehicle from this dealer will only result in you only having a very bad experience please go elsewhere , you will regret this from the moment you need any servicing at all No wonder they have replaced their service manager 3 times in the last year This service dept has serious customer service issues More

Great experience Had the best experience ever when buying a car. The staff was friendly and so helpful. They were not pushy like so many other dealers. Overall, a very Had the best experience ever when buying a car. The staff was friendly and so helpful. They were not pushy like so many other dealers. Overall, a very good experience. More

New Santa Fe A new car is the second most expensive purchase, after a house, and it can be a frustrating exercise. Tarek and the Surgenor dealership made this pro A new car is the second most expensive purchase, after a house, and it can be a frustrating exercise. Tarek and the Surgenor dealership made this process much easier and smoother flowing for us. The colour we wanted wasn't in stock so, rather than waiting for a delivery from the manufacturer, Tarek searched locally to find the right one. Two days later it was ready for us, with all the extras that we ordered. Refreshments while waited for the paperwork was another nice touch. You can't argue with service like that. The follow up was also commendable, including getting our mobile phone connected to the Bluetooth radio. A & C More

Great experience! This was my first time at Surgenor Hyundai and I would recommend it to anyone. I had the help of both Tarek Abdelfatah and Chris Baidoun who were very This was my first time at Surgenor Hyundai and I would recommend it to anyone. I had the help of both Tarek Abdelfatah and Chris Baidoun who were very patient and addressed all my questions and concerns. Great customer service! If anyone is looking for a new car, used or leased, I recommend going in and seeing these gentlemen. More

Greatest car buying experience we ever had!!! My wife and I went into Surgenors kinda knowing what vehicle we wanted and Tarek was so great at explaining everything there was to know about the new My wife and I went into Surgenors kinda knowing what vehicle we wanted and Tarek was so great at explaining everything there was to know about the new Tuscon that he made our descision very easy. He made the whole car buying experience very exciting and he was so personable that we felt we were getting guidance from a long time friend. We are so happy that we walked into Tareks office last week cause we are now the proud owners of a New 2017 Hyundai Tuscon awd. My wife and I would absolutely 100% recommend Surgenors Hyundai to any friend or family and we both would say Tarek went way above expectations. We look forward to buying a second car off of him this summer. Thanks again Tarek for all your hard work. Paul & Valerie More

ectre exciting Terak was so personable and made the whole car buying experience exciting! I would 100% recommend him to all my family and friends. We will definitely Terak was so personable and made the whole car buying experience exciting! I would 100% recommend him to all my family and friends. We will definitely be back in the near future to purchase a second Hyundai More

Friendly and Accommodating Experience — A Happy Camper I had a very good experience in the middle of winter with a warm and accommodating interaction with the sales staff. Tarek Abdelfatah, the salesman, w I had a very good experience in the middle of winter with a warm and accommodating interaction with the sales staff. Tarek Abdelfatah, the salesman, was most helpful in helping me make the right choices. More than two months now with the new Hyundai Elantra, I was cordially invited to a "know-your-vehicle" session which was very informative. I was glad to know that Hyundai cares about you even after you've left the Sales Showroom.. Yes, there are always improvements that could be made, but in general I can safely say that I am a happy camper. Thanks More

Excellent and very professional I gave the rating that I did due to the professionalism of the Sales Manager and my Sales Consultant, Tarek Abdelfatah; he was very professional, extr I gave the rating that I did due to the professionalism of the Sales Manager and my Sales Consultant, Tarek Abdelfatah; he was very professional, extremely knowledgeable of the vehicle and the dealership. I would not hesitate to recommend Mr. Abdelfatah to any of my friends or family. It is my second lease with Hyundai and I extremely enjoyed my experience. More

It was awesome I think it was a great place I would tell my friends about it ,the ppl were friendly and this is what matters ,they treated me like I was family and I I think it was a great place I would tell my friends about it ,the ppl were friendly and this is what matters ,they treated me like I was family and I will come back .it is very important that I treat us like home and we will come back More

Perfect service by Tarek Abdelfatah Tarek is very personable, friendly and professional in his service delivery at Surgenor Hyundai in Ottawa. I would rate his work at 100%. Tarek does Tarek is very personable, friendly and professional in his service delivery at Surgenor Hyundai in Ottawa. I would rate his work at 100%. Tarek does his very best to meet the needs of his clients as he takes his job very seriously. He is the best car salesman that I have ever met! I have now purchased two top of the line Hyundai Sante Fe XLs from Tarek! More