Subaru of Nanaimo

Richard Charlie and team ( Jesse and Brent) were excellent to deal with. I felt well taken care of from start to finish. Highly recommend this dealership. excellent to deal with. I felt well taken care of from start to finish. Highly recommend this dealership. More

It is with pleasure I write this review. We were considering purchasing a reliable used Subaru cross-trek and was fortunate to speak to Cameron Booth when we called the dealership. I w We were considering purchasing a reliable used Subaru cross-trek and was fortunate to speak to Cameron Booth when we called the dealership. I was calling from Ontario which is not an easy task while supporting a family member living near Nanaimo. His patience, knowledge helped my family member decide the best car for her was a 2024 Subaru Onyx Crosstrek. Thank you Cameron for making this easy for us and we felt you answered all our questions to ensure the purchase would be the best value for her needs and a reliable car. With Confidence we ordered the car yesterday. More

My review is specifically about sales person Cameron Booth, who facilitated a test drive of the brand new Subaru Soltera EV for my partner and I. We drove down from Courtenay for the test drive. Cameron Booth, who facilitated a test drive of the brand new Subaru Soltera EV for my partner and I. We drove down from Courtenay for the test drive. Cameron was super accommodating, answered all our questions with honesty and integrity. He is personable and easy to talk with - a no pressure sales person who obviously believes in the Subaru brand. A pleasure to connect with. Hoping we can receive a Soltera from him in 2023. More

I had a great experience with Subaru of Nanaimo. I'd been looking for a good condition, low mileage, used Outback or Forester for about 6 months and found the perfect vehicle there -- good car with I'd been looking for a good condition, low mileage, used Outback or Forester for about 6 months and found the perfect vehicle there -- good car with a fair price. We live on a remote island and the logistics of getting to and from Nanaimo to get the vehicle are somewhat complicated, but Cameron Booth was a pleasure to deal with and made the experience easy. No high pressure sales, but lots of good information. Thanks! More

, Thank you for providing me with your knowledge on both the Forester and the larger Ascent, both appear to be excellent vehicles. As I had indicated previously my wife had actually driven a 2022 Forester, the Forester and the larger Ascent, both appear to be excellent vehicles. As I had indicated previously my wife had actually driven a 2022 Forester, when she took our neighbour to Victoria early this spring, so there would be no need for a test drive. I'm not sure whether you are following the stock market, but a fairly substantial drop over the past week or so has limited my ability to access some funds, as I have never had the need for a loan for this type of purchase before. I don't intend to do so now. That, and with the 4 month delay in delivery for new vehicles, when hopefully the markets will recover, has made me re-assess the need for a new vehicle at this time. If things change I will be in touch with you for any new car purchase. Thank you for your professionalism and knowledge of Subaru products, you are certainly a credit and an asset to Subaru and its dealerships. I have purchased a number of new vehicles in the past, including Jaguars, BMW's and Dodges and I can say without hesitation that my experience with you has surpassed all of them, thank you again. I am sending a copy of this to your General Manager in order that he will recognize your excellent services at his dealership. More

I had the misfortune of having nothing but minor vehicle issues with my wifes Subaru Forester. To the credit of ALL the staff at Subaru Nanaimo, they let me know the status of things every step of the way. issues with my wifes Subaru Forester. To the credit of ALL the staff at Subaru Nanaimo, they let me know the status of things every step of the way. I would pick the car up and another minor issue would crop up> Had it in most of the last month and picked up a couple times. Many investigation things were done at no charge ot me (greatly appreciated!!) and today when I picked it up, its running great! Kudos to front end staff, service department. Everyone I dealt with and talked to here was courteous, professional and treated me very well. I would not hesitate coming back here for service. More

Fabulous team effort to make my purchase efficient and trouble free Special mention to my sales rep Richard Charley who went above and beyond to make my experience seamless and more than pleasant He trouble free Special mention to my sales rep Richard Charley who went above and beyond to make my experience seamless and more than pleasant He actually picked me up at my home in Duncan as I’m new to the island and had no way to get to the dealership I will always recommend this dealership to any friends and family looking for a quality vehicle Top marks everyone. More

Just wanting to pass along an observation for anyone else out there considering a new vehicle. I had narrowed it down to Rav4 Hybrid, loaded Crosstrek or Outback. Will be going with the Rav4, partially out there considering a new vehicle. I had narrowed it down to Rav4 Hybrid, loaded Crosstrek or Outback. Will be going with the Rav4, partially because I like hybrids and think they are among the responsible choices these days but also because of the huge difference in dealer attitude. Nanaimo Toyota (Gui) got back to me right away on my initial inquiry and could not have been more attentive and responsive. Gave me all the information I asked for and then some. Subaru was almost the exact opposite. Subaru of Nanaimo responded to my initial inquiry with a request for more information, which I provided immediately by return email. That was six days ago and I sent a reminder on the 3rd day. Crickets, not a peep. After the 3rd day I sent a request to a Richmond Subaru dealer. Got a response offering me a vehicle that was on a boat arriving next week - no price available, wrong color, wrong configuration. Sent a response asking they address my original inquiry. Again - crickets. Have to say if their service is this bad on a sales inquiry, very much afraid their after sales service would be abysmal. I'm sure some folks have had much better luck with these guys but they sure put me off wanting one of their vehicles. Just sayin....... More

My experience with Sales Consultant Levi Lamesh was the best car buying experience I have ever had. A wonderful team at Subaru of Nanaimo treated me so well and I highly recommend this dealership! best car buying experience I have ever had. A wonderful team at Subaru of Nanaimo treated me so well and I highly recommend this dealership! More

Thanks to Richard Charlie at Subaru Nanaimo I was able to finance my dream car a 2018 Subaru BRZ he was quick and professional and the car even came with a jar of spicy jerk seasoning 🥵 finance my dream car a 2018 Subaru BRZ he was quick and professional and the car even came with a jar of spicy jerk seasoning 🥵 More