Subaru of Nanaimo

Outstanding Have just purchased a new Subaru Outback in Nanaimo from their dealership. This sale and experience was like a dream it went so smoothly. Am just comi Have just purchased a new Subaru Outback in Nanaimo from their dealership. This sale and experience was like a dream it went so smoothly. Am just coming off an unpleasant experience with a German auto maker who have had a recent diesel emissions scandal and Subaru and in particular their salesman Richard Charley have restored my faith in car salespeople. Actually everybody at this dealership treated myself and my wife with respect and humour and the whole experience was relaxing and I would recommend them to everybody. The test drive with Richard was so much fun! What he does not know about that vehicle the designers themselves don't know and again he made it a delightful experience. He even gave us a jar of Jamaican jerk seasoning for the barbecue as an extra gift. I plan to notify Subaru head office how well the Nanaimo dealership is performing. More

Thank you Moe :D We were Moe's first sale, and his friendly manor and energy was refreshing. We feel like we can come back anytime if we have any questions or concerns We were Moe's first sale, and his friendly manor and energy was refreshing. We feel like we can come back anytime if we have any questions or concerns. More

Good friendly service Dealt with these guys for a while, Michelle in the parts department is amazing to deal with. Fast friendly service and always with a smile! Dealt with these guys for a while, Michelle in the parts department is amazing to deal with. Fast friendly service and always with a smile! More

WORST CUSTOMER SERVICE!!! I was trying to purchase a vehicle from them for over a week and all the did was lead me on, tell me one thing do another, not return my calls all be I was trying to purchase a vehicle from them for over a week and all the did was lead me on, tell me one thing do another, not return my calls all because I wasn't financing it through them and they wouldn't make as much money off me! Even after I told them I'd pay exactly what they were asking for the vehicle! They still refused my business! xxxxing terrible service. More

Anyone home? I used their web site to ask for some information on a cash purchase for a new 2017 Forester. 10 days later and I am still waiting for an answer. No I used their web site to ask for some information on a cash purchase for a new 2017 Forester. 10 days later and I am still waiting for an answer. No response of any kind. I will take my business elsewhere. More

Subar-woohoo experience Subar-woohoo what an experience! From beginning to end the Nanaimo Subaru team made our first leasing experience as simple and enjoyable as possible. Subar-woohoo what an experience! From beginning to end the Nanaimo Subaru team made our first leasing experience as simple and enjoyable as possible. Levi Lamash and Ken Taylor were so personable, honest and straight up hilarious. We quickly knew Subaru Nanaimo was the place for us, and thanks to all their help we're now driving our dreams car with all the outdoor accessories we've always hoped for! Thanks again Subaru Nanaimo, we will be back! More

no reply Emailed this dealer on Jan 26 requesting some info on when they would be getting a new model with the trim I was looking for and a price. Feb 11 and I Emailed this dealer on Jan 26 requesting some info on when they would be getting a new model with the trim I was looking for and a price. Feb 11 and I still haven't heard back! I quess they don't need new car sales ! More

Sales service Been on the lot a total of 4times,wanting to test drive a new legacy sport...The 1st 3 times I just went in off the street with no appt. so kind of un Been on the lot a total of 4times,wanting to test drive a new legacy sport...The 1st 3 times I just went in off the street with no appt. so kind of understand that.However I made an appointment with Paul for a test drive the last time and drove for close to two hours to get to the dealership...Upon arriving found Paul to busy to take us for a test drive (what are appoints?) waited for an hour still no test drive, he did give us the keys to one so we could sit in it, wow!!, Ended up giving keys back and leaving. Not even a follow up apologie. Very disappointed. More