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Subaru of Calgary
Calgary, AB
876 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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876 Reviews of Subaru of Calgary
September 20, 2017
Awesome Dealership, Very knowledgeable, Efficient While waiting for an oil change on my 2014 Outback, looked around the showroom, and fell in love with the 2018 Outback, Henry let me take it out for a While waiting for an oil change on my 2014 Outback, looked around the showroom, and fell in love with the 2018 Outback, Henry let me take it out for a test drive, needless to say, he showed me all the bells and whistles on it, and decided it was time to upgrade. Henry and Trina made the purchase / trade in very effortless. I am so very pleased with my new Outback and the Great Service I received at Subaru Calgary. Henry Thank you again this is by far the best vehicle, I love the Eye Sight especially in rush hour traffic, and the power tail gate has made life simpler. The Compustar Security / Starter paired with the Drone Mobile App, that you suggested rocks my world! I can't wait for a big snowstorm to come, and plow through it all like I did with my older Outback. More
by Lori Z
Employees Worked With
Ryan Romano, Trina Carreau, HENRY YU, Giovanni Girimonte, Steven Sales
September 19, 2017
Friendly, Supportive, and Knowledgeable My Service Technician, Natassja Haldane, was friendly, efficient, and knowledgeable. It was a great experience working with her on my recent regular m My Service Technician, Natassja Haldane, was friendly, efficient, and knowledgeable. It was a great experience working with her on my recent regular maintenance. My only issue is that they recommended a wheel alignment but did not contact me to have it performed. At the same time, with less than 20K on the vehicle, I was a little surprised to need one performed. More
by JamesUmphy
Employees Worked With
Natasja Haldane
September 19, 2017
Great service, great people I had the pleasure of working with Chris purchasing my new (to me) used vehicle. At all times I felt like we were working together to find the best ve I had the pleasure of working with Chris purchasing my new (to me) used vehicle. At all times I felt like we were working together to find the best vehicle for me. He eagerly answered my questions and find the answers for anything he didn't he didn't immediately know. The sales team was helpful and walked me through everything and made sure I understood what I was signing. All in all a great experience, and I will recommend them to my friends. More
by Daviek
Employees Worked With
Ryan Romano, Ken Woo, CHRIS TANGCOY
September 18, 2017
Another great experience for me at Subaru Calgary! I just purchased a 2008 Subaru Forester. It needed some work to make it "brand new" again and my salesman, Travis Westin, did a terrific job keeping I just purchased a 2008 Subaru Forester. It needed some work to make it "brand new" again and my salesman, Travis Westin, did a terrific job keeping the work on track and me informed of progress. He made sure everything was done and gave me plenty of opportunity to check the car over before I signed on the dotted line. He found a way for me to take the car home, even though I'd forgotten to bring my license plate, thus saving me car rental and several hours of extra driving. A super guy! Travis was kind, patient, knowledgeable, energetic and always had a smile. I couldn't have asked for a better experience. Ryan Romano, finance, was very pleasant, efficient and patient. Everybody at Subaru Calgary seems happy and relaxed and certainly ready to help. Thanks, Donna More
by Donna
Employees Worked With
Ryan Romano (finance), TRAVIS WESTIN
September 15, 2017
Professional, Nice People This is my first Subaru purchase. Their people are nice that you just feel like at home and you really feel they are helping you. But if you want get This is my first Subaru purchase. Their people are nice that you just feel like at home and you really feel they are helping you. But if you want get some big discount maybe need to go somewhere. More
by Julian
Employees Worked With
Dylan
September 15, 2017
Honest great service As a return loyal customer we found ourselves purchasing another Subaru as our previous one was written off in an auto accident. We were very impresse As a return loyal customer we found ourselves purchasing another Subaru as our previous one was written off in an auto accident. We were very impressed by Dylan's honesty, compassion, and transparency.He worked very hard to find the perfect vehicle for us always checking in making sure our needs were met. It was truly a refreshing experience having someone truly care that we were happy with the choice we had made.My husband had injured his foot in the car accident and Dylan offered to drive the vehicle we purchased home now that's service! Great job Dylan Subaru Calgary is very fortunate to have you as an employee. More
by Rosanna Meszaros
Employees Worked With
Ryan Romano, Robyn Mockler, Dylan DeJong
September 12, 2017
Bad First Time Experience I recently purchased a Crosstrex from Subaru Calgary. I had an excellent experience with the sales associate. However, my experience with the finance I recently purchased a Crosstrex from Subaru Calgary. I had an excellent experience with the sales associate. However, my experience with the finance department was unsatisfactory. After purchasing my vehicle I learned that I was charged more than expected for the added plus packages and extended warranty. Plus, I was not informed of the $600 Subaru Premium Insurance fee. This was upsetting because I had not planned on spending the extra money for these packages. I felt that staff did not clearly explain the paperwork and break down the costs these packages would add to the vehicle. I was not told the Subaru Premium Insurance was $600. Also, the extended warranty and gold package I purchased was more expensive than explained by staff. When staff reviewed the Bill of Sale they did not detail the extra charges on top of my vehicle’s list price. This was upsetting because the final cost was $4000 higher than expected. Then, when I asked to cancel my extended warranty, finance said I could only do this through the warranty provider. However, when I called the warranty provider, Subaru Canada and a local Subaru dealership; I was informed this could only be done through the dealership. I called Subaru Calgary and the finance department kept saying I had to call the warranty provider. After two weeks I had to go to the dealership and ask to the cancel the warranty. However, staff kept saying I had to call the warranty provider until I explained my findings. Then staff obliged cancelled my extended warranty. Later, I discussed my experience with the finance manager. He apologized and offered a cheque to compensate my experience. He said it would be ready in one week. Three weeks later and many unreturned emails and phone calls, I returned to the dealership in person. When I asked for the finance manager he walked out and provided the cheque and said “here you go, I know that’s why you’re here”. Nobody told me the cheque was ready and the attitude was unprofessional. I'm disappointed with the financial portion of my dealership experience. The sales end was excellent, however staff did not thoroughly go through the paperwork to ensure I understood what I was buying. As this was my first time buying a vehicle from a dealership I would like to refer Subaru Calgary. Sadly, with this experience I cannot. More
by Transport12
Employees Worked With
Vijay Aggarwal
September 04, 2017
Good service. Good vehicles. Our first Subaru was stolen recently. To replace it we needed insurance coverage. We also had a Subaru Theft Benefit which we got in the full amount. Our first Subaru was stolen recently. To replace it we needed insurance coverage. We also had a Subaru Theft Benefit which we got in the full amount. They treated us very well. More
by Abram
Employees Worked With
Trina Carreau, Robyn Mockler, Vijay Aggarwal
August 31, 2017
Fabulous First Time Experience As a first time Subaru client, I found the experience very positive and stress free. I was greeted by extremely friendly people who went above and bey As a first time Subaru client, I found the experience very positive and stress free. I was greeted by extremely friendly people who went above and beyond to make my experience a great one. I love my new vehicle! Thanks Subaru. More
by Syd01
Employees Worked With
Ryan , Trina Carreau, Vijay Aggarwal
August 29, 2017
Vehicle pick up I get really stressed signing paperwork when buying cars, but Calgary Subaru made is smoothless and actually fun. The people there were great to wor I get really stressed signing paperwork when buying cars, but Calgary Subaru made is smoothless and actually fun. The people there were great to work with and when it came time to getting my car they took the time to go through it with me. I honestly look forward to continuing my relationship with Calgary Subaru by having my vehicle serviced there, they are a dealership I feel I can trust. I would recommend Calgary Subaru to anyone looking for a vehicle and won't think twice about going back for any future purchases. More
by Kerri
Employees Worked With
Myles Nordlund, Vijay Aggarwal
