Subaru of Calgary

Exceeded expectations Thank you for the very nice experience. Everyone was very nice and made us feel comfortable. We loved chatting with Giovanni Girimonte about Italy and Thank you for the very nice experience. Everyone was very nice and made us feel comfortable. We loved chatting with Giovanni Girimonte about Italy and our great time there. He made the experience more personable👍😊 Also Trina Carreau was so helpful and friendly. She made the transaction very easy.👍😊 More

Great service I purchased a pre owned 2017 Subaru Forester from Subaru Calgary online from Yukon Territory. I was in contact via phone and internet with Nisar Khan I purchased a pre owned 2017 Subaru Forester from Subaru Calgary online from Yukon Territory. I was in contact via phone and internet with Nisar Khan for a few days while I was making up my mind. His service was professional, knowledgeable and courteous, and even suggested accommodations close to the dealership. I went to Calgary and was pleased with my choice. Thank you Nisar for all the help! More

Great Service This was my first time buying a new car and I was overwhelmed. Went to the Calgary Car Show and sat in a Crosstrek and knew I had to test drive it. Ha This was my first time buying a new car and I was overwhelmed. Went to the Calgary Car Show and sat in a Crosstrek and knew I had to test drive it. Had a great experience with Travis. He was responsive, personable and sincerely went out of his way to make sure I would love my purchase. Trina in finance ensured a seamless transition into the new vehicle and was great at answering my questions. Excellent experience overall. More

Awesome Experience Super fun buying experience . Easy going liked to have fun and joked around with us.Never felt pressured in to buying anything. Overall an amazing ex Super fun buying experience . Easy going liked to have fun and joked around with us.Never felt pressured in to buying anything. Overall an amazing experience 100 percent would recommend. More

Buying First Car The sales team at Subaru Calgary is extremely friendly and efficient. Upon arrival, a great representative was there to meet us and walk us through th The sales team at Subaru Calgary is extremely friendly and efficient. Upon arrival, a great representative was there to meet us and walk us through the whole process and the car which helped understand some of the technology used and the programs offered at the dealership. Would recommend this dealership to others looking for new or used Subaru's. More

Wonderful Service! I had an amazing experience with the help of Dylan Dejong and Steven Abfalter, they were beyond helpful and did everything I asked for and more. I am I had an amazing experience with the help of Dylan Dejong and Steven Abfalter, they were beyond helpful and did everything I asked for and more. I am very happy I decided to go with Subaru!! More

TLDR: Love my Crosstrek; wouldn't rebuy from Subaru Calgary I went into Subaru Calgary on November 28 or 29, I spoke with Matt Jorge, he answered my questions regarding the vehicle I was looking at, the options I went into Subaru Calgary on November 28 or 29, I spoke with Matt Jorge, he answered my questions regarding the vehicle I was looking at, the options, some specifications and some financing questions. We arranged an appointment on December 2 for me to test drive the vehicle, a Crosstrek, and for them to have a look at the vehicle I was trading in. The negotiation process wasn’t too bad, it was more than I originally wanted to pay but I did get the eyesight package which I hadn’t factored in so we agreed on some numbers. At that point I was told 2 to 6 weeks, but with my colour choice, likely closer to 2 to 4 weeks. I met with the finance manager, Ryan Romano to sort out the financing details. The only thing the settle was the remote starter, I was told by Matt and Ryan that they’d get me prices before and it would be installed on arrival. So far, so good. A week goes by, nothing; two weeks go by, nothing. I try to get an update and a scan of the documents I had signed, this took at least 4 calls and likely about as many emails. Finally get an update, no news, and received the scanned documents. Still no quote for the remote starter. Another week goes by, another email or two to get an update, no news. Between Christmas and New Years Matt emailed me, the vehicle is on a boat and should arrive early January barring any setbacks. Great! Still nothing about the remote starter. Another week, Matt emails me to say that it should land in Vancouver any day now. Another week, now on January 16th, almost seven weeks later, the car has landed in Vancouver. Still nothing about the remote starter. On the 23rd it landed in Calgary, Ryan called to let me know, I asked again about the remote starter, he said he’d send me the quotes before our appointment on the 29th. On the 29th, over eight weeks after the purchase date, still no remote starter quote, I go to the appointment. I asked Ryan about the remote start, for the nth time, I finally get the prices. I asked for a better price considering the 2 to 4 weeks actually took over eight weeks and Ryan basically vanished out of his office and a couple minutes later the sales manager, Ken Woo, came in. I told him what was going on and that I was at least hoping to get a decent deal on a remote started considering the gong show that this sale was. He flat out said that $300 off was the best he could do. Off a vehicle that was over $30K. Ryan came back, we finalized the documentation, and he extremely briefly covered the extra warrantees and some of coatings. I picked up the vehicle the next day. Overall, Matt was great to deal with, but I was not expecting to have to chase updates; Ryan was not a pleasure to deal with, he had no interest in helping me and wanted me out of his office as fast as humanly possible, Ken didn’t seem to give a xxxx as the sale was done in his book. Fast-forward in March, I look at my credit report and realize that between Subaru Calgary and Toyota Financing, they inquired on my credit (hard inquiries) not once, not twice, but three times! Three! I wasn’t going to write a review as it would have been such a negative review but that was the last straw. I love my Crosstrek and there’s still a good chance that I’ll rebuy Subaru when that time comes, but it will not be from Subaru Calgary. More

Sweet things in Life ~ Giovanni is customer focused. He providing timely reminders about my lease renewal and then accommodated my busy schedule to meet with him and for the Giovanni is customer focused. He providing timely reminders about my lease renewal and then accommodated my busy schedule to meet with him and for the pickup of my new vehicle. Owning a Subaru since 2003 has made my life less complicated, thank you Subaru Calgary. More

Amazing Service Staff After a never ending issue with my power steering modual and a few shops local to me i took the drive to give Subaru Calgary the chance. First visit w After a never ending issue with my power steering modual and a few shops local to me i took the drive to give Subaru Calgary the chance. First visit we found the issue and gave it a fix. After a week the fix never held so Sheena decided replacing the part would work best and it did. The issue that no one els could fix or find she was able to have techs track it down and while i had a 2.5 week wait for a part she gave me a 2017 to drive. Great service, Amazing support and a dedicated team to help get the customer back on the road. Thank you so much Sheena for the hard work. I’ll make the drive and return for all my service/repair needs. More

Felt Like Family We came in after being disappointed at another dealership and while it was busy, Dylan took great care of us. He didn't hesitate to help us out and he We came in after being disappointed at another dealership and while it was busy, Dylan took great care of us. He didn't hesitate to help us out and he made sure to continue making us feel welcome and cared for. Dylan did everything to help us meet our vehicle needs and we love our new vehicle. Throughout the whole process we felt extremely cared for by each member at Subaru Calgary! We will be back again and we will suggest you all to all of our closest friends. Thanks so much! More