Strickland's Automart Stratford

Don’t go. Drive on by I went to Strickland just before the pandemic lockdown. The one plus is that I had brought my service dog with me, and the sales person I had kep I went to Strickland just before the pandemic lockdown. The one plus is that I had brought my service dog with me, and the sales person I had kept an eye on her while I went for test drive. I left my keys and phone number if there were any issues. This was going to be his first sale! From there, this turned into a used car selling experience. I got a sales tactic that another person just contacted them and wanted to buy the truck right now if I didn’t want to purchase it. Amazing, just at that exact time that we’re working out a price? What are the odds? Agreed on a price for a 2016 highlander limited hybrid and trade in. Was agreed to pick up vehicle the following weekend. Just before the weekend I get a text saying my trade in is worth 400-1000$ less than out contract sale so I need to pay $1000 more. What? I’ve heard ridiculous antics by used car people but from a dealership? So I keep texting my salesperson and for months I get no reply, seems he was laid off. Does no one pick up the ball on this? Nope. Contacted sales manager damion, seems the car is still there, I can purchase it and for the inconvenience they will add a hitch bug guard. Great. I’ve been texting and emailing damion for over 3 1/2 months and he has ghosted me. Truck isn’t even listed in inventory and my deposit hasn’t been returned. This will be a civil matter as dealerships can’t do this, change price after sale? Keep deposit? Ghost customers? These must be common tactics used by this dealership. Not all Toyota dealerships are like this one. I’m happily going to sue you Strickland ! More

Had a great experience at Stricklands, sean went over and beyond to make my experience the best as possible! Would recommend them 10 times over! beyond to make my experience the best as possible! Would recommend them 10 times over! More

Excellent people to deal with We were apprehensive at first having been turned off by another Toyota dealer. We found Damian Riley and the staff at Strickland;s to be helpful, cou We were apprehensive at first having been turned off by another Toyota dealer. We found Damian Riley and the staff at Strickland;s to be helpful, courteous and knowledgeable about the product. When an issue cropped up while purchasing our Camry they were quick to follow up, no questions asked. We now have a beautiful car and would highly recommend Strickland's to anyone looking for a car, it's worth the drive to Stratford. More

bought gmc truck it was not cleaned well cleaning of truck was very poorly done.when they called and I informed them of this didn't seem to bother them at all .seats stained windows not clean cleaning of truck was very poorly done.when they called and I informed them of this didn't seem to bother them at all .seats stained windows not cleaned well. More

Not recommended if selling your car I would not recommend this dealership when selling a car. We purchased a car from them for more than $10000 and returned a year later as we were movin I would not recommend this dealership when selling a car. We purchased a car from them for more than $10000 and returned a year later as we were moving out of province. We had put less than 20000km on the car in that year and returned it in better mechanical shape than we had purchased it. Stricklands lowballed us on the value of the car. I completely understand that the dealership needs to make a profit. However, they insisted they could only give us $4000 for the car as they would only be able to list it for $6000. We assumed they were being honest and took their word for it - then saw it listed a couple weeks later on their website for more than $9000. Completely dishonest and took advantage of us. DO NOT SELL YOUR CAR TO THEM. More