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Straightline Kia - Service Centre

Calgary, AB

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18 Reviews

18 Reviews of Straightline Kia - Service Centre

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September 25, 2024

Every dealership represents interest of KIA, I still wonder why an engine recall can be turned down on warranty/mileage basis when it obviously has to do with safety. It's generally known that kia engin More

by dewtob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Lim
Sep 30, 2024 -

Straightline Kia responded

Hi Dewtob, Thank you for sharing your concerns. We're truly sorry to hear about your experience and understand how frustrating this situation must be. Recalls are a serious matter, and we strive to handle each one according to Kia’s guidelines, which do have specific criteria for coverage. However, your safety and satisfaction are extremely important to us. We would appreciate the opportunity to look into your specific case in more detail. Please reach out to us directly so we can review the situation and see how we can assist you further. Thank you again for bringing this to our attention. Best regards, Jim Hansen Service Manager

March 26, 2024

Pleasant and the staff are very friendly, from the receptionist to the mechanics have been great to deal with. More

by cciac123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel March
3.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyla Bolter
Mar 26, 2024 -

Straightline Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! SHIFTING THE EXPERIENCE Rick Brar General Sales Manager

August 29, 2023

Danny was helpful, informative and a good provider of customer service. He was knowledgeable about the vehicle during test drive. More

by bmvstrueby
Recommend Dealer
Yes
Employees Worked With
Chris Randle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Deng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sydney Saraceni, Tyler Lindsay, Jason Hofer
Aug 29, 2023 -

Straightline Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Danny and our team, and we look forward to working with you again. SHIFTING THE EXPERIENCE Rick Brar General Sales Manager

April 07, 2022

Once again I received amazing service from Straightline Kia when I needed a new oil pan. Thank you to Rodger Sallans, Chris and Brooke for all your great service. Carla R. More

by Carla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodger Sallans
Apr 08, 2022 -

Straightline Kia responded

Carla, Thank you so much for your kind words for Rodger, Chris, and Brooke, and for taking the time to leave us this wonderful feedback! SHIFTING THE EXPERIENCE Rick Brar General Sales Manager

October 10, 2021

Staff was very informative and helpful. Got everything I needed to drive off the lot. I would certainly send my friends here if they were in the market for a new car. More

by Winnie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Deng
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021

Thank you to Rodger Sallans and the whole team at Straightline Kia for the recent service on my Forte. You exceeded my expectations with both your professionalism and sincerity. I would highly recomm More

by Carla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodger Sallans, Chris
November 02, 2020

worst service department ever. they went to pick up some tires up and they charge us $129 Labour ... they weren't even installed on the car, look at your invoice carefully when paying for anything at this d More

by khairallah.alhindal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Randle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Quigg
Nov 02, 2020 -

Straightline Kia responded

Hey Khairallah, Majority of our clients who purchase winter tires from us typically get them installed by us as well. I do believe this was a honest mistake. If you bring in your invoice and we can reimburse you in full. Thanks again and I am sorry about the headaches we may have caused during this Khairallah

June 08, 2019

Best car dealership The services are excellent. The staff are extremely nice, helpful, and professional. They took time to explain to me about the information, features, More

by Katherine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Monkhouse-Slater
June 08, 2019

The best service Straightline Kia provides great service, adapt customer's requirements above expected. Staff is so kind and helpful. I am very happy with the service More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Monkhouse-Slater
March 26, 2019

over charge is the norm here The first 'free' service 'Isn't, its a lie. They charged us $110 dollars to replace an AIR FILTER, in other words they just recouped their fee for More

by Kia NOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
tim, Tim Quigg, Kris Trygg
1