Steinbach Dodge Chrysler Ltd

Bad time with sales team, should've escalated 4 days ago, I emailed Brad McCann and said that I would be willing to pay a certain price for a certain build of truck. I told him that I knew the MRR 4 days ago, I emailed Brad McCann and said that I would be willing to pay a certain price for a certain build of truck. I told him that I knew the MRRP, the current discount etc. but I had a budget. I said that if he could sort the price, I'd come and sign on the deal within a few days. I didn't play any games, I didn't purposely offer low in order to meet him somewhere in the middle, I was a boring client and chose to be direct and give him my exact budget. Brad calls me the next day, we go back and forth on the phone, I agree to remove 2 pieces from the truck build, and he's fighting for the price I want with management. We go back and forth, he takes my credit card information, charges $2,000 for a deposit and says we have a deal. He sent me a congratulations message and all seemed great. We were very happy. We live just outside of Winnipeg, and the drive to Steinbach was 50 minutes. I had already made it clear to Brad that we weren't going to make the drive out to Steinbach unless we'd agreed on the deal. So we made the drive out there, we got a babysitter for our 11 month old, and we were excited to get things signed & the truck ordered. Upon entering, we were greeted by a nice lady who was sent there by Chrysler. She asked some general information about us, copied down details from our licenses and then asked for our Social Insurance numbers. I won't criticize here because this may be acceptable for a lot of people, but this blew my mind. We hadn't even met with the salesman and she was already trying to grab our social insurance number for her guest sheet. Anyway, fast forward 10 minutes and Brad comes down to meet with us in his office. He shows us the initial contract which has the number we agreed on... But he'd added an interesting additional fee. You have the vehicle price, then you have the taxes, and then there was this curious extra free. I enquired about it and it turned out that it included a $500 admin fee. He told us that he wasn't making any money on the sale, and that the company would likely pay him $100, but I wonder what that 'admin fee' was for... I'm speculating at this point, and I can't know anything for a fact, but I'll let the reader of this review make their decision on what they think that admin fee was for. Despite the fee (that was never mentioned), I sign it. Brad seemed like a genuine guy and I have no reason to doubt him. Fast forward past a low ball valuation of our trade in (I understand dealerships need to make a profit on trade-ins, no hard feelings here) we were finally upstairs outside the finance office. We were there for a significantly long time, and we were excited. Myself and Brad were talking and all was well. We then had Bonnie Funk come upstairs and show us a piece of paper that they just found that says they can't guarantee the price since it's a factory order. So this was a dealbreaker for us, but they said that there was still hope. They said they were going to call 'head office' and see if this can be done. We went for lunch and they said they'd call us. We were gone to lunch for 1-2 hours and received no call. We went back there, Brad met us and then asked Raymond Dueck (General Sales Manager) about this. He flat out said this can't be done. This was after we'd driven to Steinbach and been at the dealership for many hours. Why were we there in the first place if this deal couldn't be done? Because they wanted to groom us into purchasing from their inventory. Edit (29th April 2019): I've exchanged emails with the general manager and he's said that the price protection confusion was a mistake by management and they should've known. He offered to rectify the situation and offered what we were originally promised because he cares a lot about their reputation. Admittedly, the general manager was the most reasonable person we dealt with. So in hindsight, I should've rejected the sales manager's blunt attitude and asked to speak to the general manager instead. Lesson learned. More

Truck purchase Friendly, helpful and knowledgeable staff. I would recommend anyone looking to purchase a vehicle to shop here! I purchased a 2026 F-150 and my expe Friendly, helpful and knowledgeable staff. I would recommend anyone looking to purchase a vehicle to shop here! I purchased a 2026 F-150 and my experience was great! More

Honest Staff, Great Product I recently purchased a new 2018 Dodge Ram Laramie Crew Cab from Steinbach Dodge. The factory discount was considerable as it was a new 2018. My sales I recently purchased a new 2018 Dodge Ram Laramie Crew Cab from Steinbach Dodge. The factory discount was considerable as it was a new 2018. My sales person, Brian Dueck, was very conscientious and worked with me thoroughly though the purchasing process. The vehicle was ready when promised with the extras I wanted installed. The finance process was pretty seamless. We didn’t agree on the value of my trade in, but the sales management team worked with me to achieve a solution acceptable to all. Great job everyone! More

Fantastic vehicle shopping Experience I would like to first off thank Eitamar and Bonnie for going that extra mile. Every time I walk in I get greeted with a smile and asked how I am. Ther I would like to first off thank Eitamar and Bonnie for going that extra mile. Every time I walk in I get greeted with a smile and asked how I am. There is no pressure to buy anything and they only show me what I want. I can walk in with a stock number and unless its sold that is what they pull up front with. 100 percent will advise everyone I know who needs a vehicle new or used to see Steinbach dodge. They will go above and beyond to get you the best deal on exactly what you want! More

Purchased A New Truck My wife and I purchased a new Dodge Truck from Steinbach Dodge. We had a great experience dealer with Eitamar Blumberg. He went above and beyond to he My wife and I purchased a new Dodge Truck from Steinbach Dodge. We had a great experience dealer with Eitamar Blumberg. He went above and beyond to help get us into a new 2018 Dodge Truck. We would go back and shop there again. We would recommend you to take a trip to Steinbach they know how to make your dreams come true. More

Great experience The staff was very friendly and helpful l. They helped us trade in an old vehicle for 2019 Jeep Cherokee with no hassle in the same day. Would definit The staff was very friendly and helpful l. They helped us trade in an old vehicle for 2019 Jeep Cherokee with no hassle in the same day. Would definitely recommend to friends. More

Great customer service The staff at Steinbach Dodge were very Friendly. Good products. We are happy with our purchase. We will be bringing the new to us truck back for oil a The staff at Steinbach Dodge were very Friendly. Good products. We are happy with our purchase. We will be bringing the new to us truck back for oil and maintenance. More

They were willing to have the truck on hold for 3 weeks till Very friendly and not pushy sales sraff. Lots of great vehicles to select from. I'm very happy with how I was treated from start ti finish. Staff was Very friendly and not pushy sales sraff. Lots of great vehicles to select from. I'm very happy with how I was treated from start ti finish. Staff was very understanding and let me take my time with making the right decision that suits my needs and wants. They even were willing to put the truck on hold for 3 weeks till u got back from work. Much appreciated. More

My family bought 9 vehicles here in the last few years and we only deal with Steinbach Dodge. They always give us a fantastic deal and great value for our trades. We make the trip from Winnipeg every time and we only deal with Steinbach Dodge. They always give us a fantastic deal and great value for our trades. We make the trip from Winnipeg every time and much rather deal here. Thank you for treating us as loyal customers. More

Supper happy with my new Ram Truck The ppl at this establishment were very helpful in finding the right vehicle,and all the extras that go with the truck to suit my needs. Greatly appre The ppl at this establishment were very helpful in finding the right vehicle,and all the extras that go with the truck to suit my needs. Greatly appreciated. More