Star Motors of Ottawa Mercedes-Benz

Atrocious I have had 2 atrocious experiences at this dealership. I booked an appoint meant close to two weeks ago because my engine light was on and was told I have had 2 atrocious experiences at this dealership. I booked an appoint meant close to two weeks ago because my engine light was on and was told that its not a big deal and was booked an appointment for today. I explicitly told them that at the time of booking that I had a road trip planned and I would be driving over 1500 km and was told that I can keep driving and it would be an issue. I completed this road trip last weekend and took my vehicle to the dealership today at 10 AM. I called around 4:45 PM to speak to Chris Ross and was told he would call back shortly. This turned into 45 minutes so I called back to speak to him close to 5:30. When I spoke to Chris at 5:30, he said he had the technician look at my vehicle after my 4:45 phone call and they were unable to complete the diagnostics test. He also said that he did not recommend driving my vehicle. I was furious. Firstly, I thought it was absolutely ridiculous that they even recommended that I could take my vehicle on a road trip with the engine light on, and this was confirmed when he called me. Secondly, they had had my vehicle since 10 AM and didn't even start to check it until I had called at 4:45 PM after my phone call, which is 15 minutes before the technicians leave. Because of this, they were unable to complete the diagnostic tests. Whats the point of booking an appointment if you're not going to even look at the vehicle till close to 7 hours later. I asked Chris Ross to provide me with a loaner vehicle or rental and he said it is not something they do unless it's booked in advance. I told him that if they had run the tests earlier in the day, I would of been able to plan better as all rental locations close at 6 PM. Chris said he would look into it and call me back in 5 minutes. Guess what happened 5 minutes later? Thats right, you guessed it, to no ones surprise, I did not receive a phone call. So 25 minutes later I called and asked for Chris and was told he was busy with a customer. I told the receptionist that this was ridiculous and asked to speak to a manager. I was waiting told that the manager was also busy with a customer. I told the receptionist that I can wait. The receptionist put me on hold and then two minutes laster said Chris was now available to talk. I told the receptionist that I had no problem waiting for the manager and she put hold me on hold again. I was then put through to Chris and denied the opportunity to speak with the manager. Chris said he would be unable to get me a loaner and that they could get me a dealership rate on a vehicle rental (a rate which is more expensive than what I get through my company). I started to tell Chris about my last experience at the dealership and then he finally agreed that the dealership would cover a vehicle rental for the weekend. We'll if they follow through with this tomorrow morning. Before the summer, I took my vehicle to the dealership when one of the windshield wipers broke in the middle of a rainstorm. When I took it in, I was a told that the new part would come in the next morning and I would receive a call the next morning when they open to tell me what time to come in. I am pretty sure I was also dealing with Chris Ross this time. The dealership opens at 7:30 and I waited till about 9:30. Chris had still not given me a call. I called the dealership and was put through to parts and was told that there is no way they would of received the part based on the time the order was placed the day before. The parts department told me that the part would arrive the following day. Based on the information I was provided by the parts department, I went to the dealership the following day.When I arrived, I was told that Chris Ross was in a meeting and that I would have to wait for it to conclude as I was dropping in without an appointment. It would of been nice if Chris had called to book me an appointment. How does Mercedes tolerate this level of incompetence by there staff? More

Parts Department Joe Raymond from parts went the extra mile and gave me great service. I purchased an AMG GTR from this delearship and although my car was the first to Joe Raymond from parts went the extra mile and gave me great service. I purchased an AMG GTR from this delearship and although my car was the first to be sold of this type and very rare, Joe took the time to find he answers I was looking for regarding my car and parts purchases. More

B Service I had to change my appointment twice due to meeting conflicts - none of it was a problem. The service was first class, concerns were sorted and appre I had to change my appointment twice due to meeting conflicts - none of it was a problem. The service was first class, concerns were sorted and appreciated that the interior was cleaned along witha wash. Thanks for everyone Chris! More

Horrible service at the mechanique shop I took my car to Star motor to change the oil and service is called B1, after inspection they relized I need front Pad, so it accepted and then they c I took my car to Star motor to change the oil and service is called B1, after inspection they relized I need front Pad, so it accepted and then they called saying the my car needs a break line and I said I take my car somewhere else but they said I can not drive my car becasue it does not have break at all. So ended up paying $4850 and still my break is not 100%. More

Excellence in every sense of the word. I just bought a car from Starmotors and it was an awesome experience. Every retailer shows its class by the people it employs and I dealt with James a I just bought a car from Starmotors and it was an awesome experience. Every retailer shows its class by the people it employs and I dealt with James and Melissa and they represented Starmotors with distinction. It was a pleasure to buy a beautiful car from people who listened to our needs and tried to accommodate us in every way possible. I would recommend this dealership to anyone interested as I had gone to all the other places in the city but their service and attitude was amazing. Great work guys. More

Two Mercedes in one shot! GLE 350d and C300 - wow! James was the salesman I dealt with. I'm in the Canadian Forces and was on break from deployment when I visited - he made me a deal I could not refus James was the salesman I dealt with. I'm in the Canadian Forces and was on break from deployment when I visited - he made me a deal I could not refuse on the GLE; with the loyalty programme he also formulated another deal for my wife on a C300. James, Melissa and the entire team were fantastic! More

Great sale and finance team Just purchased my new GLA250 4Matic Loved the experience, The salesman Salah Ghadie was verry professional, helped me locate the car i wanted. The Just purchased my new GLA250 4Matic Loved the experience, The salesman Salah Ghadie was verry professional, helped me locate the car i wanted. The team went the extra length to provide me with a loaner till they prepped my new car. The business manager Adam was courteous and worked with me on the final numbers and applied all possible incentives. Overall i rate this team 5 out of 5. More

Great place to purchase and service your Mercedes I bought a 2016 B series from Star Motors at the end of September 2016, I have a wonderful experience. Maurice is an awesome salesman, he is patien I bought a 2016 B series from Star Motors at the end of September 2016, I have a wonderful experience. Maurice is an awesome salesman, he is patient, very professional, enthusiastic, always pleasure helping us with many requests and questions. Maurice is outstanding salesman and serves us beyond our expectation. Maurice has given us the best service before, during the sale and the most important after sale. I would highly recommend Maurice Hamilton to anyone who plan to buy a Mercedes vehicle to come and see Maurice A+++.Thanks Maurice I also would like to thanks to Ghislain, Melissa from sale/admin staff; Mohammad, Yoosef and the technicians from services. More

Great experience Just purchased a 2017 GLC 300 from Star Motors. We dealt with James Bearzatto and James was an absolute pleasure to deal with. None of our questions w Just purchased a 2017 GLC 300 from Star Motors. We dealt with James Bearzatto and James was an absolute pleasure to deal with. None of our questions went unanswered, and everything was explained very clearly and with utmost patience. We will certainly see James for our next purchase at Star Motors. More

Awesome I WOULD LIKE TO THANKS SAL GHADIE AND KASS FOR SELLING ME C300/2016 MERCEDES. BEST REGARDS TO THEM FOR BEING VERY HELPFUL AND KNOWLEDGEABLE . I WOULD LIKE TO THANKS SAL GHADIE AND KASS FOR SELLING ME C300/2016 MERCEDES. BEST REGARDS TO THEM FOR BEING VERY HELPFUL AND KNOWLEDGEABLE . More