Star Motors of Ottawa Mercedes-Benz

Ripoff and relying on advice given to my detriment. Despite specifically asking if I had to worry about ‘remaining starts’ and told not to worry, my car shut down. With no option but to tow it to Star Despite specifically asking if I had to worry about ‘remaining starts’ and told not to worry, my car shut down. With no option but to tow it to Star (proprietary technology) I was told it would cost me between $187-$375 plus tax, to push car into a bay for a diagnostic. I complained to Mercedes Canada and it seems, because I did not take my car back to Star for servicing, I am penalized (gouged). What next: charging me for parking when my car is on their lot on a factory recall. More

Star Motors treats me with respect and integrity as as a loyal decades-long customer. In particular, Sal Ghadie is genuine and authentic and we have a wonderful relationship. Cas is also outstanding! Tha loyal decades-long customer. In particular, Sal Ghadie is genuine and authentic and we have a wonderful relationship. Cas is also outstanding! Thank you! More

I purchased Honda Accord 4D. Absoutely loved it.Well done to saleman Frankie and Josse. Absoutely loved it.Well done to saleman Frankie and Josse. More

As a loyal customer of Star Motors of Ottawa for 20 years, I expect the highest quality of service and care for my vehicle. Unfortunately, my recent experience has left me feeling disappointed and let years, I expect the highest quality of service and care for my vehicle. Unfortunately, my recent experience has left me feeling disappointed and let down. Upon receiving my vehicle, I noticed that the works were incomplete. Despite their estimate indicating that all repairs would be completed, some of the issues I reported were not resolved. This has caused significant inconvenience and frustration on my part. I went to another Mercedes-Benz dealer for a second opinion for their works along with their advices on replacing the front struts of $5,000 and to find out that it was unneeded. The Service Manager, Gordie Tam, offered no apology and no compensation for works done to my car. This is not a trait of Mercedes-Benz! I no longer bring my car to this dealer. Name of advisor: Kurtis Nauss. More

Luxury brand prices but economy services. Just paid $600 for an oil change and visual inspection. The car did not even get washed. Never a loaner car available even though it is requested se Just paid $600 for an oil change and visual inspection. The car did not even get washed. Never a loaner car available even though it is requested several times before the appt and at booking. Communication with the accounting dept was very frustrating and calls were not returned. Had to deal directly with Mercedes Canada to solve the situation. More

I recently purchased a 2023 CLS AMG 53 from star motors. I have purchased vehicles in the past from Star Motors. Sal, Kassim,, Sam are exceptional/professional people along with the technical service teams. I have purchased vehicles in the past from Star Motors. Sal, Kassim,, Sam are exceptional/professional people along with the technical service teams. I recently hit a pot hole causing damage. The team repaired my vehicle quickly and I was very impressed with the level of satisfaction I received. I highly rate this company for anyone purchasing a vehicle/ Matt More

I have purchased and leased 4 Mercedes cars at Star Motors, and have purchased 2 privately since 2012. Incredibly, they congratulated me on the private purchase of one of my vehicles. All have been ser Motors, and have purchased 2 privately since 2012. Incredibly, they congratulated me on the private purchase of one of my vehicles. All have been serviced at the main dealership, and I have had all of my insurance claims done at their body shop. I have *never* had an issue with their service - it is wonderful! If there was ever a hiccup, it has always been fixed quickly and happily and *always* to my benefit. I have never had an issue with the body shop, you *can't* tell where repairs or paint colour matching are done. I am incredibly picky on how well a body repair is done (and I'm not shy in pointing out flaws to be fixed), and have *never* been disappointed. I have been incredibly enraged at after market "top end" body shops - never again. They're incredibly skilled. My simple opinion is this - if you want excellent service or repairs, go to Star motors. I will never go anywhere else! Sincerely, Steve Ainslie More

Great expectations quickly turned to great, much greater deceptions. Unacceptable service delays, broken promises and atrocious communication. Called for service inquiries transferred to voice mailbox, p deceptions. Unacceptable service delays, broken promises and atrocious communication. Called for service inquiries transferred to voice mailbox, promised call-backs and follow-ups are not done, and stories to justify the delays keep piling up. I am very happy to have had my vehicle serviced there before making the mistake to purchase one there. That will never happen... No more service either... More

I will never service my car at this location as staff are unfriendly, professional lyres in making up excuses. This dealer is not able to keep his good staff, I know couple of good ones were fired. After unfriendly, professional lyres in making up excuses. This dealer is not able to keep his good staff, I know couple of good ones were fired. After an oil change cost me $$$, car still giving same sign that service need to be done. I called for help, no one returned my call, It has been one month now till I called again. Assured me that the oil was really changed. but after all that, I am not confident that the oil was changed and the recall was done. More