St. Catharines Nissan

Knowledgeable Sales Person The sales person in every dealership is the most important part of the business. I've been in so many places and dealership but I haven't really encou The sales person in every dealership is the most important part of the business. I've been in so many places and dealership but I haven't really encountered a sales person that actually know what he's selling in and out of the product. Jesse Mason is very knowledgeable about the job he is performing at Collins Nissan dealership. His exposure and complete knowledge and understanding about automobile is one of his greatest asset that any dealership will benefit from him. I would like to say thanks for your help to get this car, my wife love it. I also want to say thanks to Misty and Matt for the nice nissan GT R baseball cap. More

2018 Nissan Rouge We had purchased a competitors 2017 vehicle, which did not meet our needs. We had previously owned for nine years a Nissan Altima - decided to return We had purchased a competitors 2017 vehicle, which did not meet our needs. We had previously owned for nine years a Nissan Altima - decided to return to a Nissan Vehicle. Domenic was extremely helpful in assisting with everything. More

Two very satisfied customers My husband and I were very pleased with the service we received from both Domenic Cappella and Krista Caperchione. We experienced great customer serv My husband and I were very pleased with the service we received from both Domenic Cappella and Krista Caperchione. We experienced great customer service and found they were very knowledgeable in the job they do. We would definitely recommend their service to anyone. More

Awesome! I purchased a Nissan Murano from a great salesman named Domenic Cappella! He was friendly, courteous and had a great amount of knowledge of all vehicl I purchased a Nissan Murano from a great salesman named Domenic Cappella! He was friendly, courteous and had a great amount of knowledge of all vehicles in the showroom. I would definitely recommend a Nissan to anyone and if they purchase at Collins Nissan, speak with Domenic Cappella. More

Top notch service from Jesse & Misty Jesse Mason - sales , was awesome to work with. Very knowledgeable , friendly & not pushy at all. He made sure that the truck I purchased was shinin Jesse Mason - sales , was awesome to work with. Very knowledgeable , friendly & not pushy at all. He made sure that the truck I purchased was shining in & out ! Customer service was awesome too! Drove 45 min to pick me up. Really friendly! Misty did an awesome job with the financing & also with taking care of the extras like tint , clay bar & wax. Great team at Collins Nissan. Keep up the amazing work. Thanks again for everything! More

Happy customer I was convinced with our bad credit rating that we would not be able to get approved or afford a vehicle. Id heard great things about collins nissan f I was convinced with our bad credit rating that we would not be able to get approved or afford a vehicle. Id heard great things about collins nissan financing and wasnt disappointed. I dealt with Derek and he got us approved very quickly. We were driving a new car in about a week. He was friendly,always available to answer questions and very professional. When we picked up the vehicle we dealt with chris. He was very friendly and imformative when it came to explaining everything and going over the vehicle with us. Id definately recomend buying a car from hete. More

Great customer service I recently got into an accident and i called around and they helped me get into a new car ASAP, insurance took a while but they were patient and under I recently got into an accident and i called around and they helped me get into a new car ASAP, insurance took a while but they were patient and understanding. Super friendly staff and knowledgeable. Would definitely purchase there again. More

My new Sentra Nismo I bought my new car last week and im so happy with it...It was a pleasure to deal with Derek as he has sold us 2 Nissans before this one...We will def I bought my new car last week and im so happy with it...It was a pleasure to deal with Derek as he has sold us 2 Nissans before this one...We will definately buy from them again. More

Collins Nissan is the best Derek has done it again ( and Kevin helped too ) and got me in the vehicle I needed My Nissan Rogue is exactly what I needed for my family of 5 an Derek has done it again ( and Kevin helped too ) and got me in the vehicle I needed My Nissan Rogue is exactly what I needed for my family of 5 and plenty of room in the back for my sons service dog. Derek is great at his job and knows his stuff, he works hard to get you in the vehicle you want and the process is quick. Derek makes car shopping easy and stress free and the staff at Collins Nissan is so welcoming and friendly If you are in the market for a new vehicle go see Derek at Collins Nissan, you won’t regret it, it will be the best decision of your life. More

***BUYER BEWARE*** THEY DO NOT HONOUR THEIR WARRANTY! Here is my review on the awful service that I received as I brought my 2016 Nissan Murano in because my entire exhaust is rusting out. Here is my review on the awful service that I received as I brought my 2016 Nissan Murano in because my entire exhaust is rusting out. To give you some short, much needed background information. I bought a 2016 Nissan Murano from COLLINS NISSAN 1.5 years ago. This was a like new demo once driven by the owner himself. This was a $60,000 + vehicle at the time of purchase. I have barely driven this car and it still only currently has 31,000 KMs on it. This past month, I brought in my car in to have a tire leak fixed and much to my surprise my service advisor came out from the shop to get me. He had the SUV up on a lift and showed me that the ENTIRE exhaust was rusted and corroded. This was so severe that there were pieces of rusty metal coming off of the manifold. He advised me to take a picture and bring it into the dealership ASAP. I would like to note that the car has been oil sprayed and that there is NO RUST anywhere else on the vehicle or underneath. I made an appointment at Collins Nissan, where I was then told that the vehicle is “perfectly fine and in working order”. This is because there are not leaks or complete hole yet. Therefore, I need to wait until exhaust is leaking into my car’s cabin or until it is spilling out into the air to change it? I was also informed by the staff that this is not “normal” and that other Muranos of the same year have not had this problem. So I left, as to not make a scene. However, I was not happy with this answer, so I contacted the service manager named Steven Secord. My experience on the phone was that: he didn’t have time for me and that this was not his problem. He informed me that he looked at the car himself, yet I do not think this was true. I was sitting in front of his office the entire time my car was up on the lift (I know this since there are windows and I can see into the shop). He told me that I would have to contact Nissan Canada myself, on my own time. WHERE IS THE CUSTOMER SERVICE LEFT IN THIS WORLD? Could he not contact them on my behalf, since the vehicle is in obvious disarray? Mr. Secord also went as far to say that these are “cheap Asian” parts used on the vehicle and that this just happens. He also said that this exhaust will “last for a long time” despite this. Therefore, it will last until the warranty is up and I have to pay $2000-$4000 out of pocket to fix it myself to fix it? This is obviously a manufacture’s defect on my vehicle, yet nothing is being done about it. No one at Collin’s Nissan cares about customer service anymore and it is so so sad. You definitely do not get what you pay for when you spend $60,000 on a Nissan SUV. SO BUYER BEWARE AND PLEASE TAKE YOUR MONEY AND EXPECTATIONS ELSEWHERE! More