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St. Catharines Nissan
St. Catharines, ON
1,812 Reviews
St. Catharines Nissan has changed ownership as of June 1st, 2018. We are located in the heart of the Niagara Region on Scott and Lake Street in St. Catharines, Ontario. We are committed to providing the highest levels of customer service through our knowledge of the automotive industry and the vehicles we sell and service. We will work hard to earn your business to become a customer of ours for life. We want to show you the difference our dealership provides through Trust, Transparency and a Professional approach. Come see us today and feel the difference.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
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Showing 1,812 reviews
December 03, 2013
Once again, Collin Nissan has exceeded my expectations in their customer service. I need 4 new all season tires for my car and called Steve for a price. He mentioned he would try his best to price match beca their customer service. I need 4 new all season tires for my car and called Steve for a price. He mentioned he would try his best to price match because he knew I was looking around. They were a tad more expensive but in my opinion the customer service makes up for it all. The shuttle service was on the button with time and it drop off and pick up were to the minute of what they said. I did this during work hours so it was important. On my lunch when picking up my vehicle I mentioned that I forgot to ask for an oil change and it was due in a week. Judy was on it and asked a guy in the shop if he could do it on the fly so i didn't have to reschedule. He did! i was not late for week even. This is not the only time they have made my experience to good. I recommend this location all the time. This team is the greatest!! Long ago when I bought my car, shortly after my purse got stolen with my keys. I called them to ask what I should do cause of the keys being with my id and they offered to lock up my car for the night until they could make me a new key. I couldn't believe that they owed my nothing and went out of their way to help. It made my cry how kind they were. You guys have a great team there! More
by Minimaru
Employees Worked With
Judy and someone in the shop but I can't remember his name, Steve Ducross
November 30, 2013
The customer service received by Derek Schiavone and Paul Rankin was excelent. Both, are excelents employees, their profesionalism is clearly evident. Thank you very much. Rankin was excelent. Both, are excelents employees, their profesionalism is clearly evident. Thank you very much. More
by Marthaeugenia
November 28, 2013
I went to Nissan to look because my daughter bougth a car I went to Nissan to look because my daughter bougth a car there last year and i liked it. When we arrived everyone was very friendly & Rob was he I went to Nissan to look because my daughter bougth a car there last year and i liked it. When we arrived everyone was very friendly & Rob was helpful. I was just looking & we were going to other dealers but Rob got us a good deal on the car. More
by MarlaKay1
November 27, 2013
Service was excellent. Sales team was friendly and efficient. I was into my car everything taken care if within a 5 days. If recommend this dealership to anyone. Thanks for everything. efficient. I was into my car everything taken care if within a 5 days. If recommend this dealership to anyone. Thanks for everything. More
by Tswill57
November 26, 2013
In purchasing our new vehicle we experienced excellent customer service from all staff, especially Melinda and Chris. Chris was very helpful and accommodating as we initially went in to replace our Sent customer service from all staff, especially Melinda and Chris. Chris was very helpful and accommodating as we initially went in to replace our Sentra, and ended up deciding on a Pathfinder. Melinda made the business process simple and efficient, she was very attentive, informative and quick to respond to our questions, and was able to arrange for us to pick up our new vehicle in a convienent and timely manner. Brenda and Peter Graham More
by Graham71
November 26, 2013
Visited this dealership as recommended by friends. The people that I dealt with treated me with dignity and respect. During the evaluation of various models I was impressed by the lack of pressure to cons people that I dealt with treated me with dignity and respect. During the evaluation of various models I was impressed by the lack of pressure to consider a specific model. The several people that I dealt with all acted in a professional and courteous manner. An all round positive experience. More
by brownn
November 23, 2013
Very pleased with my new vehicle..Thanks to all at Collins.I would recommend them.I am looking forward to many happy miles on my new car. Collins.I would recommend them.I am looking forward to many happy miles on my new car. More
by stevefinkelstein
November 14, 2013
I have been a GM lover for years and have taken a shining to the Nissan Murano. A colleague of mine recomended that I contact Chris who answered any questions that I had with a no pressure approach. He also to the Nissan Murano. A colleague of mine recomended that I contact Chris who answered any questions that I had with a no pressure approach. He also was very patient as I was on the phone with him for quite some time. Chris made me feel valued even though I had never dealt with him before. To me Customer Service is number one in my books and Chris demonstrated that without a doubt. I will therefore not hesitate to contact him personally when I am ready to move forward with my vehicle purchase. More
by harrca
Employees Worked With
November 14, 2013
The reason why I am writing this review is because of the help and customer service I have received. I went through a tough divorce (its great now btw) and had some credit issues because of it. Derek took help and customer service I have received. I went through a tough divorce (its great now btw) and had some credit issues because of it. Derek took the time to explain the situation to me and helped me understand what I need to do today to get my credit back on track. For me the experience was unusual, in a good way, most dealerships aren't concerned about your credit, there more concerned about selling you a car. With Derek it really felt like he was listening and although I didn't get the car I wanted I know soon I will at a great rate! I also have to thank Bill Martins, I know him and Derek worked together to get me the best deal possible. Thanks again and I will see you soon. More
by Greg94
November 14, 2013
Very good customer service and very knowledgeable! I don't know very much about cars, but Christopher answered all of my questions and was a big help. I will definitely be recommending this location to don't know very much about cars, but Christopher answered all of my questions and was a big help. I will definitely be recommending this location to my friends/family in the area. Thanks! More
by TrishIrwin
Employees Worked With
