Southbank Dodge Chrysler LTD

They are very professional and they answer your questions when you ask them about specific issues. The service I received has been very good. And I didn’t have to wait long when you ask them about specific issues. The service I received has been very good. And I didn’t have to wait long More

Great Service at Southbank Dodge The customer service and quality of work at this dealership is excellent. Since purchasing a used Charger last fall (not from this location), I have The customer service and quality of work at this dealership is excellent. Since purchasing a used Charger last fall (not from this location), I have visited this dealership 4 times for service. I appreciate how they get to know their customers and build an ongoing relationship of trust. They are professional and friendly. I usually deal with Chris and have found him to be straightforward, knowledgeable and always looking to do the best for me. This month I had to have a combination of repairs done that was pretty significant in relation to my budget and he went out of his way to give me a really good price. Really impressed. There was also an occasion when I wrote down the wrong date for my service appointment and showed up exactly one week late for my appointment. The woman booking the appointments (sorry, I do not know her name) was kind and understanding and got me in that same day, which she was certainly not obligated to do, especially with the challenges of longer wait times during COVID. Great service all round. More

Great Experience Mike was great from start to finish on this vehicle purchase. Knew exactly what we needed and he delivered. Made the process easy from start to finish Mike was great from start to finish on this vehicle purchase. Knew exactly what we needed and he delivered. Made the process easy from start to finish. Would buy from again. Thanks Mike. More

Unsatisfactory service I took receipt of a new 2019 Dodge Grand Caravan on the evening of Monday, June 29. I had been informed the previous week that the car would be ready I took receipt of a new 2019 Dodge Grand Caravan on the evening of Monday, June 29. I had been informed the previous week that the car would be ready by that date. Once I was home, I noticed a long scratch on the rear passenger door. I also noticed dirt in the interior (carpets, seats, doors and ceiling) and glue on certain surfaces. The owner's manual was missing. I was told to return the car to the dealership for detailing and repair of the scratch. I took a day off work and arrived at the dealership at the scheduled time. I was told the car would be ready by 12:00. I returned to the dealership at 11:30 and my van had yet to be brought inside for detailing. Later, I was informed that high-speed buffing could not repair the scratch and that body work would be required to repair the door and a dent in the passenger side fender. The dealership kept the car to undertake this work. I was contacted on Tuesday, July 21 and told my Grand Caravan was ready. I arrived to discover that after two weeks the interior ceiling, carpets and seats were not uniformly clean. In summary, I am of the opinion that the 2019 Dodge Grand Caravan I purchased was not ready for sale at the time I purchased it. The condition of the vehicle (e.g. lack of professional detailing; body damage) was inconsistent with how a new vehicle should be presented to a customer. More

Excellent customer service The customer service at this dealership is excellent. From start to finish every individual we worked with exceeded our expectation! This is our thir The customer service at this dealership is excellent. From start to finish every individual we worked with exceeded our expectation! This is our third vehicle! More

The staff go out of their way to take care of your own personal needs. Chris and Tyler explained, in detail, the work that they were about to perform, and checked with me if they could proceed with anythi personal needs. Chris and Tyler explained, in detail, the work that they were about to perform, and checked with me if they could proceed with anything that was not previously discussed. I will continue to travel 2 hours for this service. More

Good service by the service advisor good employee thank you and see you later for huile change and more maybe a new truck in a few years you and see you later for huile change and more maybe a new truck in a few years More

GREAT FIRST EXPERIENCE I was told by a buddy of mine that just bought a Ram from Southbank Dodge to go there, I told him why not deal with our local dealership instead of tr I was told by a buddy of mine that just bought a Ram from Southbank Dodge to go there, I told him why not deal with our local dealership instead of traveling all the way to Ottawa. I went with him to Southbank and found my very first truck, I meet Charlie, Charlie was great and very friendly, I am a hard person to please and very picky with things, No Matter how hard of a time i gave Charlie he got the deal done for me, Despite a few hiccups when i picked up my Ram for the first time. I found some scratches and a dent that was never there, I told Charlie and Rod about it and they said we will take care of you. They booked me back in to fix the issues and re detail my truck in and out as the first time was not done properly. I picked up my truck the following day and wow it looked great, They fixed the dent but could not fix the scratch as it was deep, Rod told Bruce about it and Bruce said Fix it, What ever it takes, so i will go back when they call and get that repaired, Bruce was super to talk to as he made sure i got what i wanted in a very good deal, no matter how bad i was trying to twist there arms for more lol. Rod is awesome as he makes sure i am fully satisfied with my purchase and if i am not,m he will get it done. Dan in service really did a great job with the repairs that needed to get done. it has only been a couple weeks since i picked up my truck and working out the bugs, All i can say is that the staff at Southban Dodge is great, I Highly recommend you buying your next Vehicle from them, Thank you Charlie, Rod Bruce and Dan very much for making my first experience at Southbank a great one, no matter how stubborn and picky i was lol More

I found them very straight forward to deal with. I appreciated the lack of high pressure sales tactics and friendly staff. I shopped around but decided I would rather give my business to Southbank. appreciated the lack of high pressure sales tactics and friendly staff. I shopped around but decided I would rather give my business to Southbank. More

When mom and I were down and out Service gave us credit to fix our Car. Now we're in a newer Car you know like far out to fix our Car. Now we're in a newer Car you know like far out More