Southbank Dodge Chrysler LTD

Simon Mertick provided excellent friendly service during the purchase of a 2019 Jeep Wrangler. He showed me the various options available and explained every thing I needed to know to move forward in my sel the purchase of a 2019 Jeep Wrangler. He showed me the various options available and explained every thing I needed to know to move forward in my selection. Simon also took my calls in the off hours and on weekends, this was a BIG help in making the purchase a reality. He provided solid product knowledge and maintained a professional attitude throughout the process. Even during the current Covid restrictions his efforts made the deal happen quickly. Overall his efforts made it a positive experience in buying a vehicle at Southbank, I would strongly recommend this dealership to my friends, More

Excellent and polite Customer Service provided by Bader in Sales to help us with our selection of a 2017 Mazda CX-3 with approx. 58,700km, but was originally registered in BC. Bader answered all of our qu in Sales to help us with our selection of a 2017 Mazda CX-3 with approx. 58,700km, but was originally registered in BC. Bader answered all of our questions and was most helpful. Armando was the Sales Manager who was introduced for final negotiations, but was completely inflexible and insisted on a Sale Price that was well above market average. I will not return to South Bank Dodge. More

Easy to work with and met all our needs and concerns. The sales team was friendly and treated us well. Vehicle was fully detailed and looked great on pic up. sales team was friendly and treated us well. Vehicle was fully detailed and looked great on pic up. More

I cannot thank them enough!!!It started last week when I I cannot thank them enough!!! It started last week when I brought my car in because the track in my back passenger sliding door had crumbled away. Da I cannot thank them enough!!! It started last week when I brought my car in because the track in my back passenger sliding door had crumbled away. Dan was absolutely wonderful. He knew I was on a time limit because I have to pick my son up from daycare at 3. He was awesome and called me before so I had enough time to get my son. He said he needed to order the parts (there was also a recall notice he knew of that I completely forgot about!!) And he offered me a rental vehicle free of charge just because he knew I had small children. He made a huge difference in making this as convenient for me as possible. The following week I came to do my drop off. I was met with another incredible person named Tyler. He was very thorough, addressed all my issues and then some. I told him about the work I was here for, and I had mentioned something about my sensor on my passenger side. He was open and ready for it all. I also inquired about a detail (with 2 kids you can imagine how many French fries are there!), he quoted me but I passed because that was a little high for us right now. He then saw I was taking out everything, carseats and kid crap, to put in the rental he said if I take everything out he would do the detail for free!!! I think my jaw dropped the floor. I was shocked and so so grateful. As if he couldn't have made my day better, he asked what happened to my caps. I told him and he said he could get me caps for a fraction of the price. I jumped on that!! After that, I met with the car rental (who was also lovely), and all the paperwork was settled. Tyler even helped me bring carseats to the rental. These guys had no idea that I was having a rough morning. Everything that could have gone wrong, did that day, however the minute I walked into the service area, I was taken care of like the most important customer ever. I left almost in tears that day because I was so grateful for them. Tyler kept me up to date and called the next day saying it would be ready this afternoon. I was shocked considering how much work they had to do! My daughter and I showed up and Tyler showed me my big beautiful van. It was like she was new again. I had to hold back tears because it was incredible. He informed me of something that I should look into to protect the floor of my car. He gave me a quote but never pressured me. Dan periodically came to check on me, make sure everything was good. He was so so pleasant and attentive! The rims he got me were better grade and still only charged me what he told me he would. All the work they did and I walked away with only spending $90. I was in shock when I left. As a mom, very busy with 2 small kids, I work (now with less hours because of covid), I'm attempting homeschool through this pandemic, and with so much more on plate, I don't think a company and their employees have EVER taken such good care of me. Words cannot express enough, how very, very grateful I am. Every time I came, the minute I walked in, I was treated impeccably. Dan and Tyler had done everything they could to make life easier on me and I am forever going to remember them. I hope this review is enough but no words could ever aniuntvto how they helped me and made me feel. Southbank dodge has always been amazing to me from when I bought my van to now and I will ALWAYS return. A very satisfied customer, Tiffany More

Tyler Parker and team are excellent and are very focused on customer satisfaction. .They had spent time searching and ordering parts for recalls on my vehicle and made sure I was happy before I left. This i on customer satisfaction. .They had spent time searching and ordering parts for recalls on my vehicle and made sure I was happy before I left. This is my second vehicle with this dealership and the service is what makes me come back. I know that Tyler and team will always look out for my vehicle. I certainly would recommend him to family and friends. Service goes a long way. Thanks Tyler Parker for your help. More

South Bank Dodge is an Excellent dealership. John Aladin was very professional / friendly and went through the features of the new car. I recommend them for your next purchase. was very professional / friendly and went through the features of the new car. I recommend them for your next purchase. More

Great sales team. Aaron, you're the man! I purchased a 2020 Ram 1500 Classic from him and I was pleasantly surprised. He knows his product and is willing to go the extra mile to get full customer satisfac 2020 Ram 1500 Classic from him and I was pleasantly surprised. He knows his product and is willing to go the extra mile to get full customer satisfaction. Kudos good sir! And Ivan who's the Financial Services manager is equally awesome as well. He's great at explaining the financing available and extended warranties if you so choose to get one. What's really impressive throughout my purchase endeavor at Southbank is that I never felt pressured in any way at all. I've dealt with some GM & Ford dealerships but I must say that I've had my best experience by far at Southbank. Great team. I didn't get any service done yet but I'm guessing that it will be a reflection of the top notch attitude and service the sales department offered. I'm looking forward to it. Two thumbs up Southbank. Well done. -Eric Chabot (Embrun Ontario) More

Of all the new cars that I have ever bought, this was by far my most pleasant experience. It was an easy negotiation. Staff was friendly and thoughtful. Didn't get everything that was promised at delivery, far my most pleasant experience. It was an easy negotiation. Staff was friendly and thoughtful. Didn't get everything that was promised at delivery, but they made it up quickly. They picked up my car from home, installed the missing feature and brought it back clean and full of gas at the end of the day. So they definitely earned their 5 stars. Still waiting on my mats and headliner, but the issue is with Mopar suppliers, not the dealership. Un merci particulier à Rodrigo! More

Friendly and courteous staff. Got a good trade in value for my vehicle compared to the market. Bader was great and provided me with the information I needed for my vehicle compared to the market. Bader was great and provided me with the information I needed More