Southbank Dodge Chrysler LTD

We came in a little over a week ago at closing time. Merv took the time to show us the Caravan, as we were having a few debates over its size and if it was appropriate for our family's needs! He sugges Merv took the time to show us the Caravan, as we were having a few debates over its size and if it was appropriate for our family's needs! He suggested that we come back in for a test drive and after rescheduling on him we did show up for our second appointment. Unfortunately and to our surprise the managers sent us to Charles. I did show my disappointment towards this and made it clear we had an appointment. Charles was just not a fit for us and we were rather frustrated that we were sent to someone else when we were already comfortable with Merv. After crossing paths with Merv during the initial test drive process, I made it clear we would be happier going over our appointment with Merv, and we were happy to be re-directed back to him. Although at this point we were still "looking" at our options, my spouse was set on the "mom mobile"! The whole process was a little longer then expect (Financing aspect), particularly with a 3 year old in tow, but she enjoyed watching some shows on her Ipad, sitting in the vans tailgate seats! After a few negotiations' and sometime spent with the financial aspects of our purchase we became the new owners of a 30th edition caravan! We look forward to the next decade with our van and all the bells and whistles it has for our enjoyment. Thanks Merv for being honest, trust worthy and very customer service oriented, truly quality that helped us finalise our sale as fast as we had! More

Excellent service, and excellent dealership. All the staff is more than happy to assist and answer all your questions. They make sure to to give you all the attention needed to help you choosing the bes staff is more than happy to assist and answer all your questions. They make sure to to give you all the attention needed to help you choosing the best car/options. They take their time explaining every feature available. It's my first time buying a car from them and I d recommend anyone looking for a car to pass by and give them a chance. More

I would rate Southbank Dodge 5/5. Everyone I dealt with was very knowledgeable, friendly, and helpful. Thanks for getting me into my new car and I look forward to coming back in the future. was very knowledgeable, friendly, and helpful. Thanks for getting me into my new car and I look forward to coming back in the future. More

This has been a satisfying purchase experience. Hope I can close more business with Southbank in the future. I'll recomend them to my friends without hesitation. Great work Southbank! can close more business with Southbank in the future. I'll recomend them to my friends without hesitation. Great work Southbank! More

From my first contact with Derek he made the process easy and less stressful than I anticipated. I inquired online about a used Jeep and within a couple hours (at 11:00pm!!) I had my first response from him. and less stressful than I anticipated. I inquired online about a used Jeep and within a couple hours (at 11:00pm!!) I had my first response from him. Seriously dedicated that one! I went into the dealership for a coordinated test drive of the vehicle the next day, and everyone knew I was going to be there. Derek had certainly prepped for the visit. I felt welcomed but not overwhelmed in the dealership. I had come in not certain I even wanted to trade in my tiny car for the upsized Jeep despite needing the extra passenger and cargo room. They made me a great deal on the trade, and threw in some extras that I absolutely required - like winter tires because it's mandatory to have them in Quebec where I live. With all of the "extras" and the value of my trade, I feel like I got a really good deal on the purchase. They even made it so that my payment only increased by a small amount each month, and they made sure I was comfortable with the difference, even offering alternatives to decrease it to closer to my current payment. Overall, I'm very happy with all of my interactions at Southbank so far. More

We found that Derek was a professional employee,that seemed to know the product. Derek is personable and answered our questions adequately. He also worked hard on our behalf to satisfy us. Derek is a seemed to know the product. Derek is personable and answered our questions adequately. He also worked hard on our behalf to satisfy us. Derek is a credit to Southbank Dodge. More

My experience here was terrible. They made me wait by myself at at the desk as they went to talk to manager to return with a price. It felt like forever and they wouldn't budge on 2$ on there offer, as I myself at at the desk as they went to talk to manager to return with a price. It felt like forever and they wouldn't budge on 2$ on there offer, as I was ready to buy. Thr next day I got better offer 12$ less biweekly easyly. Coming to this dealership was a huge waste of my time. Once they found out about my other offer they tried to offer me the same. Not worth it, get better deals somewhere else. They tryed to screw me. Never again. In total I was thee for about 3hours... horrible More

Staff were friendly and served us quick.Car was ready to be picked up in less than 24 hours with all paper work and plating . Good experience !! be picked up in less than 24 hours with all paper work and plating . Good experience !! More

This is a truly dedicated, hard working and very patient team. Derek's awesome to work with; very knowledgeable, dedicated and incredibly patient. I never once felt pressured to get a car I didn't want or a team. Derek's awesome to work with; very knowledgeable, dedicated and incredibly patient. I never once felt pressured to get a car I didn't want or at a price I couldn't afford. Unfortunately he wasn't able to find exactly what I was looking for, but not before exhausting every option available. I'd definitely recommend him and this team. More

The sales experience was quick, efficient, and non stressfull. overall it was a great experience. This is my second purchase from the dealership and salesman and will probably not be my last. stressfull. overall it was a great experience. This is my second purchase from the dealership and salesman and will probably not be my last. More