Southbank Dodge Chrysler LTD

Very good Excellent to deal with and very good customer service. Very please with the dealership. The price was right. Thank you Stan and Clayton Keep up t Excellent to deal with and very good customer service. Very please with the dealership. The price was right. Thank you Stan and Clayton Keep up the good work. More

Buying our new car was easy and a pleasant experience Starts off with the Dealer's pro active web site and Sales representative. Brandon was very pleasant to deal with, knowledgeable and very thorough in Starts off with the Dealer's pro active web site and Sales representative. Brandon was very pleasant to deal with, knowledgeable and very thorough in explaining the features of the vehicle. He focused mostly in finding the right vehicle for us rather than in the price of the car. When it was time for negotiation he was receptive and helpful in achieving our price. There was no pressure but rather patient with us while making our decision. He is very reassuring and gave us a sense of confidence as the go to guy while we learn more about the new features of our vehicle. More

2015 Audi SQ5 - Kevin Spears My wife and I purchased a 2015 Audi SQ5 via South Bank Dodge Chrysler Ltd in Ottawa, ON. Because we live in Calgary, we never test drove the vehicle n My wife and I purchased a 2015 Audi SQ5 via South Bank Dodge Chrysler Ltd in Ottawa, ON. Because we live in Calgary, we never test drove the vehicle nor physically saw the vehicle, however, given we test drove a similar SQ5 locally in Calgary we were comfortable with purchasing from South Bank given the original 4 year warranty remaining. We predominantly dealt with Kevin Spears - Sales Manager, who at first was very responsive and eager to close the sale. As soon as we wired the funds via the bank and South Bank recently their payment, the service went from good to horrendous. Kevin stopped responding to emails asking for a detailed sales invoices with full specs and neglected to arrange shipping (as previously agreed to and outlined in the original bare bones sales invoice) despite having fully paid for the shipping and full value of the vehicle. I had to email Kevin three times and call him several times before he getting a response. From there, Kevin still wouldn't provide exact details on shipping nor the promised detailed sales invoice showing full specs of what we purchased. I then had to call on Ala the Finance Manager to get more information. Not having any luck through Ala, I asked to be directed to Senior Management whom in the end was Patrick Buhler. Patrick actually stepped up to help me and provided the shipping contact and information on when we could expect our SQ5. I then requested the same detailed invoice with full specs on South Bank Dodge Chrysler letterhead from Patrick, however, Patrick shuffled me back to Kevin despite knowing that Kevin had dropped the ball. Kevin then proceeded to say he couldn't fulfill his promise to send us an official sales invoice with full spec sheet (blatantly lied to us). Finally, I then called the shipping company Livingston who works with CP Rail in terms of getting our SQ5 delivered to Calgary and they did not have my information on file and as a result, our SQ5 was 'lost' in the system. We finally managed to track down our SQ5 and I had to provide all my information in addition to the final shipping location which I had already all provided to Kevin Spears from day one once we closed the deal. Overall, this was a classic case of get our money then don't give a xxxx about following through on what I needed in terms of documentation, clarity on shipping dates/contact, & doing the job right the first time. I will never EVER deal or recommend to deal with this mickey mouse operation called Kevin Spears, South Bank Dodge, or his colleagues. What a complete joke. I'm debating sending through a formal complaint to the Ministry of Ontario. More

new vehicle purchase great service, went the extra mile to resolve all issues. They were eager to please, dealing with items that were missing from this customized vehicle great service, went the extra mile to resolve all issues. They were eager to please, dealing with items that were missing from this customized vehicle. More

Great Service, Friendly staff Went in to look at the Renegade and to see how much I could get for my trade in. Dyami was awesome to deal with. It was great dealing with a f Went in to look at the Renegade and to see how much I could get for my trade in. Dyami was awesome to deal with. It was great dealing with a fellow expat from Barbados :) Al went way beyond the call of duty He even came in on his day off to ensure that the issue with my vehicle registration was sorted out. Love my new Renegade! More

2015 Dodge Challenger We were "just looking" when we met Brandon Dallaire, he was excellent to deal with, as well as Kal Hanhan and Al Alqasem. The price was right and th We were "just looking" when we met Brandon Dallaire, he was excellent to deal with, as well as Kal Hanhan and Al Alqasem. The price was right and they gave us top dollar for our trade. Thanks guys, and keep up the good work! You made our buying experience an awesome one. We love our car! More

Prompt Couteous friendly We went to look dud not expect to trade our 2013 Jeep for a 2015 Cherokee but we did. Price was too good Mike Neville was knowledgeable and friendly B We went to look dud not expect to trade our 2013 Jeep for a 2015 Cherokee but we did. Price was too good Mike Neville was knowledgeable and friendly Bruce was short and sweet had us in our new rude by mid day. This is our 3rd time purchasing at Southbank. Happy with their service in sales and service. Peter went above and beyond. Thanks guys More

Happy with my purchase August 4, 2015 I had previously purchase a 2011 Caravan from Southbank. Found their service courteous and friendly. Went to Southbank to upgrade to August 4, 2015 I had previously purchase a 2011 Caravan from Southbank. Found their service courteous and friendly. Went to Southbank to upgrade to a newer model. Dyami D'Adesky had previously called me to see how my 2011 was doing. So I meet with Dyami , he was very courteous and helpful. He help us the wife and I as if we were his friends. He guided us to get the best deal while dealing with the upper managers. The 2014 Caravan was well prepared and even newer parts were installed. We are very pleased. We'll be back when we need to upgrade. Thank you very much Dyami & Southbank Dodge. More

Great sales experience with Alan Bell , Clayton Chenier This is my second Ram 1500 that I purchased from Southbank. (2015 Ram 1500 Crew Cab Hemi) Alan, made me feel a ease with his calm demeanor and under This is my second Ram 1500 that I purchased from Southbank. (2015 Ram 1500 Crew Cab Hemi) Alan, made me feel a ease with his calm demeanor and understood my wants as the first experience back in 2011 was not as I expected.. He answered all my questions and was very patient with me and took the time to show me several trucks before I made my decision.. Alan, kept me in the loop during the whole process. Keep up the good work, Alan. Your sense of humor made the whole experience that much more enjoyable. I am glad I decided to give Southbank another try. Thanks again Alan, Mel and Nancy Bray More