Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Southbank Dodge Chrysler LTD
Ottawa, ON
2,035 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,035 Reviews of Southbank Dodge Chrysler LTD
August 05, 2017
BEEN BUYING MY TRUCKS FROM MIKE THOMAS SINCE 2000 I have purchased 6 trucks from Mike Thomas since 2000 when he worked for another dealership and now that he works with Southbank Dodge I will continue I have purchased 6 trucks from Mike Thomas since 2000 when he worked for another dealership and now that he works with Southbank Dodge I will continue to purchase from Mike. Mike has always treated me fairly during all of my purchases and has always kept in touch with me after my purchases to make sure that I'm still happy with my purchase. Mike has a great personal touch and is sincere when dealing with people. I have recommended Mike to several of my friends and most of them have purchased their vehicles from him as well. I will continue to purchase my new trucks from Mike for years to come. More
by Joe Davis
Employees Worked With
Mike Thomas
August 04, 2017
Excellent Sales barr none It was a pleasre to do business at SouthBank and Mike Thomas. Knowledge of my Jeep and putting in me into my wants and needs at the price I can afford It was a pleasre to do business at SouthBank and Mike Thomas. Knowledge of my Jeep and putting in me into my wants and needs at the price I can afford, well it was a priveledge to be serviced by Mike, I've owned many a jeep starting with my 85' Cherokee to my latest aquisition and alway fun and in the snow too. I will be returning in the next few years to get my next car from Mr Thomas. Can't wait to see the service I get. If it compares to the care I had dealing with Mke it will be a pleasure to travel back and forth from Vadreuil to SouthBank to get serviced too. All was taken care of including Quebec Plates etc, from Mike. Easiest purchase to date. Thanks Mike. More
by Jake Desbois
Employees Worked With
Mike Thomas
August 04, 2017
REFRESHING/FRIENDLY ATMOSPHERE WITH ATTENTION TO DETAIL! WE WENT TO THIS DEALERSHIP SOLELY BECAUSE THE GENTLEMAN WITH WHOM WE HAVE DEALT AT ANOTHER DEALERSHIP FOR THE PURCHASE OF NEW JOURNEY'S/DODGE CARAVAN WE WENT TO THIS DEALERSHIP SOLELY BECAUSE THE GENTLEMAN WITH WHOM WE HAVE DEALT AT ANOTHER DEALERSHIP FOR THE PURCHASE OF NEW JOURNEY'S/DODGE CARAVAN FOR MANY YEARS, MIKE THOMAS, JOINED THE SOUTHBANK TEAM! IT WAS A PLEASURE MEETING SEVERAL OF HIS COLLEAGUES & BEING INTRODUCED TO THE VARIOUS SERVICES AVAILABLE. A VERY CONVENIENT LOCATION WITH EASY ACCESS. More
by MIKE BUSHNIK
Employees Worked With
Mike Thomas
August 04, 2017
A LONG BUSINESS AND PERSONAL RELATIONSHIP WITH MIKE THOMAS My construction company over the years purchased many vehicles from Mike and now that my company is sold I am still going to Mike when I need another My construction company over the years purchased many vehicles from Mike and now that my company is sold I am still going to Mike when I need another vehicle. I would have to say that all our deals were fair to both parties, I appreciate dealing with Mike, a person that I can trust. Mike took the time recently to give me a brief tour of Southbank Dodge Chrysler Ltd, and I must say I was impressed with the setup of this company. To me it seemed a much more efficiently running company than the ordinary dealership with standard service bays. More
by Henry Armstrong
Employees Worked With
Mike Thomas
August 03, 2017
Caring about service quality, not just sales Mike's candor is refreshing. A good listener, he let me identify my needs and wants, shared suggestions based on his years of experience, and helped m Mike's candor is refreshing. A good listener, he let me identify my needs and wants, shared suggestions based on his years of experience, and helped me get the vehicle I really wanted. There was no pressure, but there were great follow-ups! I'll continue to recommend him to any of my personal or business associates. More
by LBrown
Employees Worked With
Mike Thomas
August 03, 2017
Honest and a good Listener. It was great to work with Mike Thomas. He was informative on the vehicles that I showed interest in, also he helped me find something in my budget, It was great to work with Mike Thomas. He was informative on the vehicles that I showed interest in, also he helped me find something in my budget, that I was tight on, I Really appreciated that! I would definitely recommend him to friends and family. D.Desbois More
by Donna Desbois
Employees Worked With
Mike Thomas
August 02, 2017
servicing what you sell After having purchased 3 dodge vehicles (Jeep, Ram and grand Caravan, sales people were quick to request that we enter a review for the dealership. Th After having purchased 3 dodge vehicles (Jeep, Ram and grand Caravan, sales people were quick to request that we enter a review for the dealership. That was then! since then, the service department afterward was another story. My daughter paid to have her vehicle checked after having been told by another dealership that there was nothing wrong with the vehicle, that the "clacking: heard in the back wheels had not been heard when test driving a vehicle who's KM had not changed since she had left it with them, she took it to this dealership and the manager had the nerve to tell her that she was the problem and not the previous dealer. NOT professional and not to mention that they have now had the vehicle on and off for 3 weeks having found yet something wrong with it and having to order new parts every time. The service department lacks professionalism and argue with the buyers who pay BIG bucks for these vehicles that there is NOTHING wrong yet they have had the vehicle for 3 weeks now due to the repairs it needed and the nerve to tell a customer that "she" is the problem. If that was so, why were all these repairs needed??? Poor service after you sign on the dotted line! My next vehicle will not be bought here. I buy new every 5 years or so and that business won't come here. As some of your reviews indicate: the sales service is what one would expect when you want to sell. It's afterward that's the problem. I bought a $78,000.00 Ram and a grand caravan at $45,000.00, my daughter bought a jeep at $38,000.00. Maybe this is something that need to be considered here. More
by maccaws1
Employees Worked With
Dan O'Neil was professional and did what he could. No issues here. , Peter Lafrance
August 02, 2017
Great experience From the moment I walked in, to picking up my car 3 days later, I received nothing but kindness from Andrij. From getting me what I wanted, to a good From the moment I walked in, to picking up my car 3 days later, I received nothing but kindness from Andrij. From getting me what I wanted, to a good deal and he has answered all my questions very promptly. I would highly recommend this dealership and especially Andrij! More
by ricketts_j
Employees Worked With
Rami Alzabri, Andrij Kandyba
July 31, 2017
New Truck As always, outstanding service from Mike Thomas and the team at Southbank. We have dealt with Mike for out last 4 new vehicles and he's always done a As always, outstanding service from Mike Thomas and the team at Southbank. We have dealt with Mike for out last 4 new vehicles and he's always done and outstanding job of finding the right one at the right price! Glad to see you at Southbank Mike!! More
by JBA
Employees Worked With
Josee Haviland, Mike Thomas, Guy Beauregard
July 27, 2017
jekyll hyde - descriminates against the disabled I had called to get questions about leasing. Such as protecting the vehichle which is an 800 dollar special protection package you can buy. This was n I had called to get questions about leasing. Such as protecting the vehichle which is an 800 dollar special protection package you can buy. This was not a problem. How ever, he asked my credit history and source of income. Being an honest and financially stable person I answered honestly. I am on disability. His tune turned quick saying he thinks there sci leasig company doesnt lease to people on disablity. Meaning if you're disabled tough luck. He said he would call them and check. He called me back and said no, they dont lease to people on disablity. I asked about cosigners, he causally waved off as not possible. Keep in mind he doesnt have my full name so my credit score wasnt pulled! He said my name wouldn't even be there on the contract essentially. I hung up and my wife and brother walked in and I told them only financing was an option. It didnt occur to me that he lied! And the outrage in the room grew, you can't discriminate like that! I called sci leasing group to question their policies. They said that no such policy exist against people on disabllity and they look at credit score and your credit debts, and that most likely the guy didnt even call them. He flat out lied. And that people on disablity do get accepted. Did I forget to mention he hung up on me the first time I called? He called back but never apologized for his phone muting out and acted it was on my side. I guess that was a sign to not even ask the guy about leasing. He was rude and lied and is lucky I dont file a lawsuit. My first encounter with this group. I am shocked at the level of deception and discrimination. Money is money and mine is not going there. Go else where. More
by Thorshammer
Employees Worked With
Christopher Desjardins
