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Southbank Dodge Chrysler LTD

Ottawa, ON

4.7
2,033 Reviews

1255 Johnston Rd

Ottawa, ON

K1V 8Z1

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2,033 Reviews of Southbank Dodge Chrysler LTD

November 27, 2023

The staff are always wonderful and knowledgeable. They are always willing to assist and give you all the best options. More

by Kyle_st_john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madeliene O’Neil
November 26, 2023

Always greated by professional staff. Dan in service is great! I am a repeat customer and will continue in the future. More

by rmckay39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Dallaire, Madeleine O'Neil, Daniel O'Neil
November 22, 2023

Poor communication, estimated work time 2-3 hours with appointment, in reality it took over 8 hours with no updates. More

by sheilacbegin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Parker
Nov 22, 2023 -

Southbank Dodge Chrysler LTD responded

We are very sorry for the experience you had during your last service. We value all customers input to making us better as a dealership. If there is something I can do for you, please reach out to me. Peter Lafrance 613-731-1550.

November 22, 2023

Top notch excellent service very friendly staff fast and friendly service keep up the good work More

by Ianmassia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan , Madeleine O'Neil
November 20, 2023

This has to be one of the worst service department from a dealership that I've dealt with. The lack of responces from the service department staff is very bad. I've left numerous emails, and messages for ser More

by Cadilac1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily French, Daniel O'Neil, BRENT RODGER
November 20, 2023

By far the worst experience I have ever had. 6 weeks in the shop, waiting for my truck to have the door repaired. Only to get it back and have it be the wrong color door handle and electronics i More

by DanF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
November 16, 2023

We took our van to change our tires and our house key was moved from one ring and placed on another. Our keys were lost for a while after the service was done. When we let them know the situation the expla More

by Dan G
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mechanic
November 14, 2023

The service was great and took care of my car needs, prices are also reasonable. Dan is knowledgeable and professional. More

by Phuc nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel O'Neil
October 31, 2023

I really like the ease of dealing with Southbank Dodge. Work is conducted promptly, oversights are taken xare of swiftly, and the staff, though busy, are friendly and welcoming. I've been happy to do busin More

by jonni.revell
Recommend Dealer
Yes
Employees Worked With
Madeleine O'Neil, Tyler Parker
October 29, 2023

We have 2 vehicles that we bought from Southbank and we get excellent service every time we schedule an appointment and the convenience of having both of our cars service one after the other makes our life More

by patrick
Recommend Dealer
Yes
Employees Worked With
Peter Lafrance, Madeleine O'Neil, Tyler Parker
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