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Southbank Dodge Chrysler LTD

Ottawa, ON

4.7
2,035 Reviews

1255 Johnston Rd

Ottawa, ON

K1V 8Z1

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2,035 Reviews of Southbank Dodge Chrysler LTD

May 28, 2019

I bought a new 2019 ram 1500 Went in to South Bank to look while my Dad bought a truck and I found one I fell in love with. The salesman I dealt with was John Aladdin. He was a ve More

by ColtW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rami Alzabri, John Aladin
May 29, 2019 -

Southbank Dodge Chrysler LTD responded

We truly appreciate the positive review & your being our customer. John is new but is turning into a star already. He serves his customers well the way they want to be served. Ram is a real professional. Thank you. Dave B, GM

May 25, 2019

car detailing booked an appointment for a car detailing,and just because it's included in my warranty they think they can do a terrible job.I think i will start ser More

by okay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel O'Neil
May 27, 2019 -

Southbank Dodge Chrysler LTD responded

Chris Desjardins our brand manager will reach out to you. I am sorry we did not detail your vehicle properly this is unacceptable. Dave B, GM

May 24, 2019

Bought our second Wrangler at Southbank We’ve bought our second wrangler in 2 years at this dealership. We enjoyed our first experience and most of our service visite. Brian is a great sal More

by Martyboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ala Alqasem, Brian Valta
May 27, 2019 -

Southbank Dodge Chrysler LTD responded

Brian is a terrific sales rep that cares about serving his customers. Thanks for the review. Dave B, GM

May 23, 2019

I had a great experience. Our sales person was patient answered all my questions and concerns thoroughly and worked to make the transaction a positive experience. Would highly More

by Ramguy2264
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Gelineau, Charbel Nakhle
May 24, 2019 -

Southbank Dodge Chrysler LTD responded

Thank you so much for this review and for being our customer. We also truly appreciate the fact you will tell your friends and family about your experience at Southbank. This is how we can build our business - by giving great experiences and having our customers tell people about it. Dave B, GM

May 19, 2019

Lots of inventory, good deals, great people I wanted a new vehicle and, therefore, started shopping around. After comparing inventories online and visiting 5 dealerships, I went to Southbank More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalid Hanhan, Robbie El-khouri
May 18, 2019

Great overall experience Mark the sales consultant and Charbel the finance manager made purchasing my new vehicle a very pleasant experience. We were very pleased with the se More

by Punknjeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charbel Nakhle, Mark Desjardins
May 17, 2019

Great service...very helpful with my bargaining. I knew what car I wanted as this was my 3rd car and Stan Noble was excellent....a real gentleman who was very helpful and organized....the sale went o More

by lucy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan Noble, Madeleine O'Neil, Daniel O'Neil, Rami Alzabri
May 17, 2019 -

Southbank Dodge Chrysler LTD responded

Thanks so much for this review. Stan has been here for years and years and he is the ultimate professional. He will truly appreciate your comments. Dave B, GM

May 16, 2019

Very stressful, never again. Justin Davis was our sales guy. Terrible customer service. Never again, never felt so stressed. Paul Curry was the guy we were walked over to see More

by Never Again
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Davis - Sales, Paul Curry
May 17, 2019 -

Southbank Dodge Chrysler LTD responded

Obviously I am very disappointed that had a bad experience at our store. Our goal is to provide a stress-free environment and be different from other dealers. I can tell you that Justin is no longer a part of the team at Southbank. Paul is generally a real professional but not returning calls and texts is not a good example of that at all. On behalf of our entire store I apologize for what happened. If you want to call me directly to discuss or if there is something I can do ... Dave B, GM, 343-543-4353.

May 13, 2019

Stan Noble Exceptional service from Stan, quick, organized and personable. There is no one like him. Always wonderful to work with him. Peter and Paul in service More

by Adtien Giroux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Lafrance, Stan Noble, Paul Curry
May 14, 2019 -

Southbank Dodge Chrysler LTD responded

Thank you for the fantastic review. I am so happy we serve you well. We want you to be our customer for life. Paul, Peter & Stan will truly appreciate the kind words. Dave B, GM

May 12, 2019

Excellent experience in Purchasing My New Jeep I would like to thank Brian Valta for excellent professionalism in offering me the deal on a new Jeep. It was a pleasant experience - no pressure, an More

by Cherokee Ray
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Madeleine O'Neil, Paul Curry, Brian Valta
May 14, 2019 -

Southbank Dodge Chrysler LTD responded

Thank you for the review and commenting on Brian. Brian is all about helping his customers. Dave B, GM

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