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Southbank Dodge Chrysler LTD
Ottawa, ON
2,035 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,035 Reviews of Southbank Dodge Chrysler LTD
June 25, 2019
Great service Dealt with Mike Thomas, was a great person to deal with, easy going and bilingual! Definetly will go back! Fait affaire avec Mike Thomas, super de Dealt with Mike Thomas, was a great person to deal with, easy going and bilingual! Definetly will go back! Fait affaire avec Mike Thomas, super de personne a jaser avec et il est bilingue! Je vais definitivement y retourner! More
by Sylvain
Employees Worked With
Mike Thomas
June 23, 2019
2019 ram From the moment i walked on to the lot i had someone helping me. Very good service at the dealership. Very happy with my purchase. The only thing that From the moment i walked on to the lot i had someone helping me. Very good service at the dealership. Very happy with my purchase. The only thing that wasn't as good was trying to get them to call you back when trying to reach them. But besides that very good experience for a first time truck buyer. More
by jo31
Employees Worked With
Ivan Zechel, Hasan Wahbeh
June 22, 2019
Buy a 2019 Dodge Ram !! You will love it !! Ever wanted a truck?? Now is the time to do it !! Excellent rebates , fair price , no pressure!! Just get the keys and get driving your new RAM!! Ever wanted a truck?? Now is the time to do it !! Excellent rebates , fair price , no pressure!! Just get the keys and get driving your new RAM!! More
by Lolo
Employees Worked With
Robbie El-khouri, Rick Yassine
June 20, 2019
the definition of client service Last month my car died and I was left with no choice but to purchase another vehicle. Needless to say that I was not overly enthused and definitely n Last month my car died and I was left with no choice but to purchase another vehicle. Needless to say that I was not overly enthused and definitely not in the mood for a slick or aggressive sales pitch. Marc sensed this and patiently and professionally presented options and recommendations. I have now been driving my new Jeep for a couple of weeks and just thought I would take a moment to share this positive experience and thank Marc. More
by Nigel555
Employees Worked With
Ivan Zechel, Daniel O'Neil, Mark Desjardins
June 15, 2019
friendly and hard working staff The sales staff quickly located the exact vehicle I wanted and made the whole process an exciting experience. Hasan worked tirelessly to make sure my The sales staff quickly located the exact vehicle I wanted and made the whole process an exciting experience. Hasan worked tirelessly to make sure my needs were taken care of. More
by Justyn
Employees Worked With
Khalid Hanhan, Hasan Wahbeh
June 13, 2019
My first time! I was going in for the first time, nervous without knowing that my girlfriend had already set up an appointment with Mark and before we could get in. I was going in for the first time, nervous without knowing that my girlfriend had already set up an appointment with Mark and before we could get in.. he greeted us outside and walked us in. That made things a lot easier. He sold me exactly what i had in mind and went above and beyond to find me a better deal with add ons. THANK YOU MY MAN! More
by Jtoussaint
Employees Worked With
Mark Desjardins
June 13, 2019
friendly, caring willing to always go that extra mile! Every time I walk into Southbank I am welcomed with smiles and how are you? Offered a cup of coffee and even have it served to me while I was busy wit Every time I walk into Southbank I am welcomed with smiles and how are you? Offered a cup of coffee and even have it served to me while I was busy with my kiddies, not to mention the free wifi, popcorn and kids play area, my kids love coming here just as much as I do, I have no fears or worries about my van while it’s being serviced like I have in the past at a previous garage , each and everyone of you are absolutely amazing! More
by Amber7
Employees Worked With
Madeleine O'Neil, Christopher Desjardins
June 13, 2019
Exceptional, friendly, caring service We are extremely happy with the service we received, everyone was kind and helpful. Will definitely continue doing business with them. A+ service and We are extremely happy with the service we received, everyone was kind and helpful. Will definitely continue doing business with them. A+ service and customer service. More
by chrisduss24
Employees Worked With
Guy Beauregard, Paul Curry, Brian Valta
June 12, 2019
Excellent Service and an Excellent Team!!! Bought my car here back in 2017. From my sales representative, to dealing with the finances, all the way to regular maintenance, I’ve never had a bad Bought my car here back in 2017. From my sales representative, to dealing with the finances, all the way to regular maintenance, I’ve never had a bad experience when dealing with Dustin, Dan and Madeleine. They provide the knowledge and leave me at ease knowing that my vehicle will be well taken care of. Between their knowledge and their experience, their abilities to demonstrate high levels of customer care is displayed in their work ethic. From first calling and speaking with Madeleine who offered from great advise, to dealing with Dustin and Dan to update me through constant communication Team is excellent here. Although I live in the East end of Ottawa, I would still make it all the way out to Southbank Dodge to bring my vehicle to get it serviced. I recently dealt with Dustin and Madeleine during my last visit and I have nothing but good things to say about their performance and their level of care. Dustin is extremely professional and I have never had any issues with him since he first started being my adviser. Dan has always been someone i can turn to whenever I have had difficulties with my vehicle and I have never been let down. Madeleine is always there to see you off at the end, providing such a courteous smile and a friendly send off. Keep up the great work team! More
by Eric92
Employees Worked With
Madeleine O'Neil, Daniel O'Neil, Dustin Lemay
June 12, 2019
Maybe fine you've got lots of time to chase them We bought a used car from Southbank at the beginning of April and the car isn't (so far as we know) a total lemon, so which earned them the second sta We bought a used car from Southbank at the beginning of April and the car isn't (so far as we know) a total lemon, so which earned them the second star. First off, we were told that all cars come with two keys...we're still waiting for that second key in June. A new fob costs a lot and the car works with a proximity sensor so this is inconvenient. I guess a few days ago someone told my husband the key is there (no one called us) but we can't pick it up until the manager signs off? Is it part of the deal, as we were told, or not? We also chased them for a price on winter tires (or some news on whether they got winter tires with the car that ought to come with it), but never heard anything about that, either. Our car allegedly came with an SD card with navigation info and a trial of the software in the car? But we never received it, so who knows if that was just something they told us to sell the car. This was all foreshadowed when we asked to pick up the car five days after signing but when we came in to pick it up, they hadn't prepared at all for us to arrive. Plates weren't on, paperwork wasn't ready, they were still cleaning the car (which had a trunk full of water when we got it). We also asked to have some issues (tire leak in the apparently new tires, checking that water in the trunk was from their detailing and not a hole in the car) checked out in the first 30 days and the dealer we worked with told us to bring it in before an appointment and pick up a loaner for the day. When we arrived for service the service department hadn't been told anything by sales, had no idea we were coming and didn't have a loaner for us, we were made late for our appointment by standing around waiting for people to figure it out. One of the issues they checked out (a persistent leak in the front tire that we noticed on the test drive, were assured would be fixed, came up again the first week of driving, was "cleared" by the service team, then came up again a week and a half later. It took them so long to see us it was no longer within a month of purchasing--so don't count on that 30 day warranty unless it's some devastating failure of the car that they have to fix. We don't have time to chase this dealership around for the stuff they promised us and so we're still waiting for basic stuff that was part of the deal. Maybe if you've got time to treat having bought a car like another job, this dealership will work out better for you than for us. More
by Bufton42
Employees Worked With
Ivan (finance) , Hasan Wahbeh
