Sherwood Park Volkswagen

I am shocked and outraged. I purchased a used 2016 Honda Odyssey from Sherwood Park Volkswagen on October 3rd, 2025, trusting that a Volkswagen dealership — representing a res I purchased a used 2016 Honda Odyssey from Sherwood Park Volkswagen on October 3rd, 2025, trusting that a Volkswagen dealership — representing a respected global brand — would sell only safe and properly inspected vehicles. The salesperson pressured me to act quickly, saying “other buyers were already scheduled to see the vehicle.” He showed me an inspection report from a government-approved inspection group, which I signed. That report made me feel confident that the car was safe and compliant. However, when I asked to test drive the vehicle, he told me it was still being inspected that morning and asked me to wait. This was confusing — how could the car already have a completed inspection report if it was still “under inspection” the same day? When I finally drove it, he limited the test drive to circling the dealership, saying nothing about going further. He also was not prepared for a full highway test — there were no dealer plates available, and he never suggested one. At that moment, I was a mother urgently needing a vehicle for my children, and I trusted Volkswagen’s name for safety and integrity. Four days later, on October 7th, an independent inspection at Canadian Tire revealed serious mechanical and safety defects that were clearly present before the sale and should have been disclosed under Alberta’s AMVIC law: – Engine misfire (Cylinder 3) – ABS fault (ECM/PCM relation failure) – Electrical communication errors – Leaking front strut and clunking suspension – Failed alignment and 2018 tires with uneven wear – Cooling fan malfunction – Broken block heater cord And I’m not even talking about the loose trim on the windshield — another clear sign that this vehicle was never properly inspected. I returned the vehicle on October 8th. The dealership kept it overnight, replaced one front strut, and performed an alignment — but did nothing about the other major issues. On October 9th, they even called me, pressuring me to return the temporary replacement vehicle, showing no understanding of the situation. I recently went through a car accident with my previous vehicle, and I cannot believe I was sold another car in such unsafe condition — especially a family vehicle meant to carry my children. And I still ask myself: If this car truly passed a government-approved inspection, how is it possible that all these major defects were missed? Either the inspection was not done properly, or I was misled. Selling a vehicle “as is” does not erase a dealer’s legal and moral duty to disclose known defects. I will be filing a formal complaint with AMVIC for hidden defects (vices cachés) and misrepresentation. This experience has been deceptive, dangerous, and unacceptable. If Volkswagen allows this kind of conduct, then its reputation for safety, transparency, and reliability means nothing. More

I subtracted a star for each issue I had with this dealer and arrived at 2 star rating. 1) the vehicle I purchased came with only winter tires, this was in July, I would appreciate having that brought to m and arrived at 2 star rating. 1) the vehicle I purchased came with only winter tires, this was in July, I would appreciate having that brought to my attention. I mentioned it afterwards but the dealer was indifferent to it. 2)I was shown technical inspection just performed on my vehicle, everything was passed. However when I took my vehicle to have tires changed ( Canadian tire) I was told it needs break job immediately, took it to a second shop (kal tire) for wheels alignment and was told the same thing needs breaks ASAP, pads are making less than 50% contacts with rotors. So I took it back to dealer I was told that breaks are acceptable. I was told I’ll get a call back from a manager which never happened. 3) I was told I must buy $800 warranty for keyfob, and that everyone has to buy one, non negotiable. when I picked up my vehicle it came with a damaged keyfob. seemed a bid shady. Dealing with finance was the only positive experience there. More

I recently visited VW Sherwood Park to look into buying an Audi Q8, and I had such a great experience. The whole team was welcoming and professional, and I never felt rushed or pressured. A special thanks an Audi Q8, and I had such a great experience. The whole team was welcoming and professional, and I never felt rushed or pressured. A special thanks to Fred and Rana do dad, they were both incredibly patient, gave me all the time I needed to make the right decision, and answered every question clearly. Their friendly approach made the process smooth and stress-free. I highly recommend VW Sherwood Park and especially Fred and Rana if you're looking for a vehicle and want to feel supported every step of the way! More

Our salesman,Dalyn was fantastic. Very friendly and knowledgable.The whole buying process was easy and stress free. Would highly recommend. Very friendly and knowledgable.The whole buying process was easy and stress free. Would highly recommend. More

Very pleased with the customer service the quick response to her, my questions and overall personable staff to her, my questions and overall personable staff More

Amazing people to deal with, got us in our new car as painless as possible! painless as possible! More

Emily was very professional and great to deal with. Graham went above and beyond to make the deal work for what I wanted, I would highly recommend this dealership to anyone who is looking for a new or Graham went above and beyond to make the deal work for what I wanted, I would highly recommend this dealership to anyone who is looking for a new or used vw More

Extremely happy with the sales and finance departments. Great customer service and public relation. A wonderful outcome for us. Great customer service and public relation. A wonderful outcome for us. More

Grear customer service from Peter. Found the vehicle I was looking for and the deal was done on the same day. Picked up the car 3 days later. Found the vehicle I was looking for and the deal was done on the same day. Picked up the car 3 days later. More

Amazing staff from start to finish! Emily was great to deal with and was always available for a text when I had questions. So far living my 2025 Atlas Sport Emily was great to deal with and was always available for a text when I had questions. So far living my 2025 Atlas Sport More