Sherwood Park Volkswagen

The service department staff were wonderful! Very helpful and kind. Management of the service department on the other, is a completely different matter! Within two days of being in for a routine Very helpful and kind. Management of the service department on the other, is a completely different matter! Within two days of being in for a routine km check, some recall work, and system updates I had mice in my brand new suv. When I reached out for advice about the situation and to see if there’s a chance things were not reassembled properly I got told there is absolutely no way it happened there. She was absolutely unwilling to listen to anything I had to say and admitted she has no idea how mice could get into a new vehicle! This shop was the only place out of the norm that my vehicle had been since purchased in March, this being early September. I cannot say for sure if it happened at this shop or due to error on their part. But it does seem suspicious that in all the month prior I had no issues and within two days of being there and having staff in my vehicle I suddenly have mice in my vehicle that have caused damage to two $800 car seats and within the vehicle. Needless to say I am incredibly disappointed in her unwillingness to listen to my concern or at the very least offer to detail my vehicle to remove the droppings, she basically said your on your own and stopped replying to my emails. I will Never go to This dealership again! I acknowledge it’s hard to if not impossible to tell exactly where things went wrong but she said there’s “no way it happened there” which is unlikely in my opinion. Very unprofessional!! More

Fun friendly competent dealership. Both Parts & Service Centre are fantastic with friendly people. Purchasing a vehicle here was also a pleasure, the people were very good to work and Both Parts & Service Centre are fantastic with friendly people. Purchasing a vehicle here was also a pleasure, the people were very good to work and make you feel comfortable. More

Helpful, excellent availability to handle concerns and timely vehicle service needs. Responded quickly to follow up needs. timely vehicle service needs. Responded quickly to follow up needs. More

We had a great experience here! No pressure, knowledgeable, friendly staff. Easy to deal with. No pressure, knowledgeable, friendly staff. Easy to deal with. More

Cars a little expensive but nice the dealership is clean and the showroom is great. and the showroom is great. More

Always friendly and have a nice place for me to wait. Tea and coffee available while you wait. I can bring a craft, my laptop or other work with me and there is always a place available to sit and accomp Tea and coffee available while you wait. I can bring a craft, my laptop or other work with me and there is always a place available to sit and accomplish what I need. More

I was charged for things which they should let me know before compiling the bill. Did nothing on my remote starter and mention labor of 100 plus dollars before compiling the bill. Did nothing on my remote starter and mention labor of 100 plus dollars More

Everyone was very kind and helpful, we didn’t feel like we were pushed into a vehicle. Dayln was great to work with and got us into a car we love we were pushed into a vehicle. Dayln was great to work with and got us into a car we love More

Antonia and Mitchell were so easy to work with. I am super happy with the service and new wheels. I am super happy with the service and new wheels. More

Good experience, got the car I wanted. xxxxxxto Mitchell, Peter, and Danielle for their excellent service xxxxxxto Mitchell, Peter, and Danielle for their excellent service More