Sherwood Park Volkswagen

We’ve had three terrible experiences with the service department at Sherwood Park Volkswagen and we will never go back. First they left a hose clamped and large hose cutting tool under the hood of my dau department at Sherwood Park Volkswagen and we will never go back. First they left a hose clamped and large hose cutting tool under the hood of my daughter’s vehicle. Secondly they spilled DEF fluid throughout the back of our car when they refilled it, when I took it back to complain about the horrible DEF smell in the car, they accused me of transporting cats in the car - I’ve never owned a cat. Lastly when we had our oil changed last month they didn’t replace the oil cap! Oil splattered all over the top of the engine!! When I called to complain they responded, ‘what do you want US to do about it?!’ Lesson finally learned. More

Worst experience of buying a car,I’ve ever had. Sold me a body damaged car , multiple little Dents and had been side swiped in an accidents., it has, multiple scratches. The car was dirty when I bo Sold me a body damaged car , multiple little Dents and had been side swiped in an accidents., it has, multiple scratches. The car was dirty when I bought it ,so didn’t notice it until it was washed and wasn’t informed of all the damage. Command not to Purchase a vehicle this establishment More

Friendly, helpful and knowledgeable staff. Clean modern facilities A pleasant experience, better then I expected from a dealership Clean modern facilities A pleasant experience, better then I expected from a dealership More

Amazing service. This is the best experience I’ve had at a dealership. Asma was fantastic. This is the best experience I’ve had at a dealership. Asma was fantastic. More

The staff seemed least interested to help. I don't know the person's name but he had long hair. Just looking his face would make me feel uncomfortable, as if I was getting free service and I don't know the person's name but he had long hair. Just looking his face would make me feel uncomfortable, as if I was getting free service and not paying. I wouldn't really comeback if it wasn't VW authorized place. Regardless will be going to other vw place in city next time. More

Amazing service from start to finish of the purchasing process. They definitely stand out as the best of the Edmonton area VW dealers. process. They definitely stand out as the best of the Edmonton area VW dealers. More

Recently had my windshield replaced that I was informed when I booked the appt should still be covered under my extended warranty. Went with an OEM windshield because they are usually thicker and less pron when I booked the appt should still be covered under my extended warranty. Went with an OEM windshield because they are usually thicker and less prone to chips. First chip from a pebble after 3 days, 2nd crack from seemingly nothing after 5 days. Not impressed. $900 job and didn't last a week. More

Awesome staff Very knowledgeable Very understandable No hidden charges Everything is transparent. Must visit Thank you No hidden charges Everything is transparent. Must visit Thank you More

Ap dealership that is also knowledgeable about fully electric vehicles and has them in fact in stock. It is pleasant to work with them when buying a car, purchasing accessories, and using their service electric vehicles and has them in fact in stock. It is pleasant to work with them when buying a car, purchasing accessories, and using their service department. More

Nice staff,had really good experience with them. Been getting work done there from last 4 years. Been getting work done there from last 4 years. More