Sherwood Park Volkswagen

all we can say is top notch customer service from Nick and the repairs done on a faster then expected return . we will continue to support and recommend Sherwood Park Volkswagen . Thank you for making our and the repairs done on a faster then expected return . we will continue to support and recommend Sherwood Park Volkswagen . Thank you for making our experience a good one . More

We had a great experience with Peter at Sherwood Park Volkswagen! He was incredibly patient with us throughout the entire process — especially with all of our haggling! 😂 He never made us feel rushed or Volkswagen! He was incredibly patient with us throughout the entire process — especially with all of our haggling! 😂 He never made us feel rushed or pressured and worked with us until we were comfortable with the deal. We absolutely love our new Atlas Cross Sport Execline! Thank you, Peter, for your patience, professionalism, and for making the whole experience enjoyable. Highly recommend! More

The whole process of buying my VW Taos was very easy with help From Mickey! He was not pushy, answered all of our questions and it was an overall great experience! The finance manager was amazing too! She ev help From Mickey! He was not pushy, answered all of our questions and it was an overall great experience! The finance manager was amazing too! She even stayed past closing to help us with the purchase! More

I just have to say shout out to Cory Lemiski, the service manager. There was some miscommunication with an advisor and me on warranty vs. Customer ‘s cost. And I wasn’t met with excuses or gas lighting. He w manager. There was some miscommunication with an advisor and me on warranty vs. Customer ‘s cost. And I wasn’t met with excuses or gas lighting. He was extremely professional, real and very kind to deal with and made it right and actually listened to me. I love my Atlas and it’s nice to have a good person to deal with there, thanks Sherwood Volkswagen! More

Happy with experience in purchase of Tiguan, Fred and Jean excellent to work with professional and efficient. Thank you. Jean excellent to work with professional and efficient. Thank you. More

Amazing experience from start to finish. SK an Moe were great to deal with on the sales side, and Jean made the finance end relatively painless! Highly recommend this dealership. 5 stars SK an Moe were great to deal with on the sales side, and Jean made the finance end relatively painless! Highly recommend this dealership. 5 stars More

Happy with my jeep. Thanks again for making it as painless as possible for me Thanks again for making it as painless as possible for me More

Great experience from the time I entered the dealership until i drove away in my new vehicle. Answered all my questions and no pressured sales. until i drove away in my new vehicle. Answered all my questions and no pressured sales. More

Excellent and not pushy sales very accommodating with pick up finance was excellent and quick pick up finance was excellent and quick More

I booked a 9:00 a. m. appointment and took the entire day off work to bring in my Volkswagen Atlas. When I arrived, I asked about a loaner vehicle — something their webs m. appointment and took the entire day off work to bring in my Volkswagen Atlas. When I arrived, I asked about a loaner vehicle — something their website advertises as one of their perks — and was told none were available. They mentioned loaners are “usually” only given if the vehicle will be there for a day or two, which was already concerning. They did call me an Uber, and I went home. By 3:00 p.m., I still hadn’t heard anything, so I called for an update. I was told they hadn’t even looked at my vehicle yet. When I asked why nothing had been done despite my 9:00 am appointment, the response was simply that my car was “in the queue.” I asked whether they would get to it before closing at 5:00, and was told their “goal” is to get to everything — but realistically they might need it overnight. I then asked again about a loaner if they were keeping it another day, and was told none were available. Already losing a full day of work, they expected me to leave my vehicle for up to two days with no transportation.To make matters worse, when I asked for another Uber back to the dealership, they said they couldn’t send one because “Ubers don’t service” my area — even though the Uber they originally called had dropped me off at my area — even though the Uber they originally called had dropped me off at my home earlier that morning. I ended up arranging my own ride back to pick up a vehicle they never even inspected. Overall, this was a completely wasted day: two trips to the dealership, an Uber home, arranging another ride back, zero communication, and no work done on my vehicle. The lack of organization, transparency, and basic customer support was extremely disappointing. My previous experience with service centres (Ford) have always been same day pickup, I have never left my car for more than four days. I should also mention, the error I was getting on my 2026 Atlas was a cornering light error. I would assume it was just a quick calibration issue. I called to speak to the service manager the next day and haven't heard back. More