Sherwood Park Volkswagen

My vehicle took over 3 weeks to be brought in from a destination I could have driven to in less than a full workday. The lack of communication about it was very frustrating and being lied to about why i destination I could have driven to in less than a full workday. The lack of communication about it was very frustrating and being lied to about why it was taking so long. Then I finally got my car and then next day I found a part had been broken at some time before I got it. I notified VW and they ordered the part for me. I got notification the part was available so I took my car in. I expected someone to come out and look at it and replace the part for me, but I was just handed a bag with the part. I took it out to the my car to look and found its the wrong part. I told them its the wrong part and it was insisted upon that it’s the right part. Still no one came out to my vehicle to look. I took my car and the wrong part home thinking maybe my husband will see something I don’t. Nope. It’s the wrong part. I texted my salesperson again and explained how we think it needs to be fixed (an inside panel needs to be removed) because the broken piece is a part of the larger moulding. Salesperson disagreed but I have yet to hear back from VW on my next steps. My next step is management. VW was happy to take my deposit and TWO CAR PAYMENTS before I even had my car, but they can’t respond when I have a small warranty issue. Not happy right now and my willingness to stay open-minded is dwindling quickly. More

Had a positive car buying experience. Enjoyed everyone I worked with throughout the process. Clear communication and friendly service. Enjoyed everyone I worked with throughout the process. Clear communication and friendly service. More

Very personalized service throughout the service department. . I would highly recommend them and I will continue to use them for my Volkswagens. department. . I would highly recommend them and I will continue to use them for my Volkswagens. More

Sale person was good to deal with, he was newer which I understood but the sales manager seemed rude and arrogant. Once deal was made days later the manger never came out and asked how it was going or if w understood but the sales manager seemed rude and arrogant. Once deal was made days later the manger never came out and asked how it was going or if we needed anything. More

I am driving a VW ID. 4. That is a BEV, i.e. it is fully electric. Based on various face book groups, many north American dealership appear to be challenged to serve custom 4. That is a BEV, i.e. it is fully electric. Based on various face book groups, many north American dealership appear to be challenged to serve customers with EVs. My experiences with Sherwood Park Volkswagen is the opposite. They combine excellent customer service with very knowledgable advisors. While ID.4 owners at other dealerships appear to be challenged to have recalls completed, Sherwood Park Volkswagen has always been very efficient and proactive. More

I am please with the service I received, very timely and pleasant with customer all the time. pleasant with customer all the time. More

The salesman wasn’t empowered to make basic decisions. In addition to that, after closing the deal, they didn’t make the effort to deliver the vehicle in a timely manner. I ended spending a long weekend w In addition to that, after closing the deal, they didn’t make the effort to deliver the vehicle in a timely manner. I ended spending a long weekend without car. No proactive call or anything like that. I had to call the dealer to ask, and it is only then they told me the car will be available after the long weekend. When I asked for a loaner, the salesman said that he is going to ask his manager and call me back ASAP. No call back. This “I need to ask my manager” technique was used three times during the purchase. And of course the manager is never around… In addition, after getting home I found out that one of the key fobs wasn’t working. All this makes the experience very average. Will I suggest this dealer to my friends and family? Possibly. More

I had a great experience with this dealership! Everyone I worked with was incredibly kind, friendly, and professional. They made the whole process smooth and enjoyable. Highly recommend! Everyone I worked with was incredibly kind, friendly, and professional. They made the whole process smooth and enjoyable. Highly recommend! More

Fred and Asma were terrific! Flawless experience. The dealership is very well maintained, and all of our requests were provided for. They are on top of everything. Flawless experience. The dealership is very well maintained, and all of our requests were provided for. They are on top of everything. More

Service was great and they thoroughly checked out my car and found issues with the engine that they were able to recommend service for. and found issues with the engine that they were able to recommend service for. More