Sherwood Park Volkswagen

Great Buy and Experience at Sherwood VW We had a great experience from the minute we walked in. Omar was awesome, and did a great job getting us into the car we came for. Denise in accountin We had a great experience from the minute we walked in. Omar was awesome, and did a great job getting us into the car we came for. Denise in accounting went way beyond the extra mile to ensure we had everything we needed. She is definately a great part of the VW team. Thank you to Omar, Denise and Danny. We had the ideal experience, without any pushy sales approaches. Transparent and open discussions about what we needed. We are absolutely happy with our experience and new vehicle. More

Great experience Mike and Norvin were very friendly and easy to deal with, made the process very smoother . Awesome dealership would recommend to friends and family. G Mike and Norvin were very friendly and easy to deal with, made the process very smoother . Awesome dealership would recommend to friends and family. Great Job thank you. More

Excellent, thoughtful and timely sales experience I had an excellent experience with Sherwood Park Volkswagen.   I had been shopping for a car for several months and this was the eighth dealership I v I had an excellent experience with Sherwood Park Volkswagen.   I had been shopping for a car for several months and this was the eighth dealership I visited. I went in late on a Saturday afternoon with a clear idea of what I wanted.  The salesperson was able to identify immediately a car that they had in stock which would fit my needs exactly.  He was correct and it even has a few luxuries that I wasn't expecting.  For the car that I wanted, and its extras, I paid what I think is an fair price and certainly an excellent value.  I was able to finance it in a way that met my budget and there was no pressure from the salesperson to upgrade or change either the vehicle or the financing.  I appreciated the straight-forwardedness of all staff involved in the sale: the manager, the salesperson, and the finance manager.  In fact the manager, rather than just coming to shake my hand and tell me what a great salesperson had been helping me, actually sat down and explained how the borrowing options would work.  I was impressed as this had not happened in the 7 previous dealerships I had visited. When I went to pick up the car a couple of days later, the sales person took time to show me the features which were of greatest importance to me, respecting the limited time I had to spend at this appointment.  I would not hesitate to recommend Sherwood Park Volkswagen as a place to purchase a car.  In fact, I expect my best friend will be purchasing a car from them in the near future based on my experience. Excellent service, the ability to listen to the customer's wishes, and take the time to really find the right fit made this a superior experience.  Not to mention the great product the car is, in and of itself.  A quiet and smooth ride, excellent gas mileage and (eventually) excellent resale value though I p,an to own it for many years.  More

Buy to exchange disappointment Norvin(sales) friendly, did what he could. bought a hybrid Jetta. Wanted to trade in my car, sales manager offered 1/3 it’s value. The hybrid system o Norvin(sales) friendly, did what he could. bought a hybrid Jetta. Wanted to trade in my car, sales manager offered 1/3 it’s value. The hybrid system on the car acted up 5 days after pick up. they diagnosed ($6000 to repair). I wanted to pay for the days I had the car and cancel deal completely but was only givin the option to exchange for something of equal value. So in stead I got stuck buying a diesel for more money than I ever wanted to buy one for, which transmission doesn’t feel right either. DONT GET THE UNDERGAURD $500!!! I could do what they did with a $5 can. Which moe didn’t let me opt out on the ‘exchanged’ car, Nor the safe and secure. Conclusion; didn’t like I couldn’t cancel deal completely since I didn’t come to buy a diesel, couldn’t refuse undergaurd, safe and secure ‘add on’s’ on exchanged car. When final deal being made with finance, being lied to that moe was away (as wife saw finance speaking with him...) ...more to the story... Won’t be buying from this Volkswagen again. More

Not Trustworthy As promised Mr Moe Fayad iam going to share my experience with your dishonest dealership Sherwood Park Volkswagen with as many review platforms that i As promised Mr Moe Fayad iam going to share my experience with your dishonest dealership Sherwood Park Volkswagen with as many review platforms that i can find. I took my Jetta TDI in for the "TDI modification" which was part of the class action lawsuit against VW. I had no letters, emails or calls from VW instructing me on their specific procedure for this so after asking Kelsey in the service dept about it she informed me to book it in before Aug 2018 and they would handle the modification as well as fill out some paper work at the completion of the work and then i should get my compensation cheque in the mail. Well that cheque (5K im told) never came and it turns out its too late to claim because im told the deadline has past. I was a loyal customer to SPVW from day one and it is shocking to me how easily it is for Moe to deny any part in their mishandling of my claim , this is how a loyal customer is treated. They have quickly distanced themselves from me and Moe has gone as far as to instruct his staff not to even talk to me anymore, really Moe? I smell a rat. I have accepted that i will probably not be getting this money from VW and whatever little smoke and mirrors scam VW have with their dealerships seems to have worked for them in this case, so, congratulations VW you can keep your dirty money but one thing is certain, you will not get another dime of my money. I strongly advise anyone even thinking about this dealership for new, used or just service to run for the hills, Sherwood Park VW as well as the mother ship VW Canada are apparently all about recovering their lost money from the lawsuit and they evidently will be quite ruthless about it. I guess VW are dishonest from their Manufacturing right down to their dealerships. So the only reason for the 1 rating is because there is not a 0 option. Disgusted customer Andymac. More

Good customer service I purchased a car from Sherwood Park Volkswagen, Norvin was great to deal with. Highly recommend this dealership staff very helpful and friendly, foun I purchased a car from Sherwood Park Volkswagen, Norvin was great to deal with. Highly recommend this dealership staff very helpful and friendly, found the car I like. More

TJ Rocks! We had the pleasure of working with Troy (TJ) as we purchased a new VW. He was professional, helpful, friendly, and accommodating. A real pro. We had the pleasure of working with Troy (TJ) as we purchased a new VW. He was professional, helpful, friendly, and accommodating. A real pro. More

Thank you TJ Very good buying experience. We had kids and were in a hurry. TJ was professional, upfront and accommodating. I purchased a 2016 dodge caravan in Very good buying experience. We had kids and were in a hurry. TJ was professional, upfront and accommodating. I purchased a 2016 dodge caravan in - 30 weather. The dealership had heated underground parking which was wonderful. We parked our car there while we test drove a few vehicles. The preowned van we bought looked like a new vehicle and had a full tank of gas. TJ was an excellent honest salesmen. He responded promptly to all of texts. Thank you TJ!!! More

Couldn’t ask for a better buying experience. I would highly recommend anyone looking to purchase a VW to go directly to Sherwood Park VW. They made the whole buying process very enjoyable and I I would highly recommend anyone looking to purchase a VW to go directly to Sherwood Park VW. They made the whole buying process very enjoyable and I will definitely be a return costomner in the future. More

Respectful sales and finance department We recently purchased a new wagon with the help of Rahall in sales. Found him to be credible, knowledgeable and generally a pleasure to deal with. S We recently purchased a new wagon with the help of Rahall in sales. Found him to be credible, knowledgeable and generally a pleasure to deal with. Similar experience working through finance with Denise. Not a high pressure experience to be dreaded. Pleased with early days in the car, hoping it continues to be solid. More