Sherwood Park Volkswagen

Our Tiguan was booked in for 9am to do a reset we were told that it would take 2 hours we didn’t get it back till 5pm told that it would take 2 hours we didn’t get it back till 5pm More

Staff is amazing but not all issues have been resolved with my 2024 Atlas Cross sport. My rear taillight keeps coming in and out of alarm, my SOS system does not function properly and my Adaptive cruise c with my 2024 Atlas Cross sport. My rear taillight keeps coming in and out of alarm, my SOS system does not function properly and my Adaptive cruise control does not work properly either. VW just shrugs there shoulders and says we don’t have a fix for these issues which also prevents me from using the phone app to start my vehicle remotely because I have these car problem alarms. Very frustrating as I paid extra for all these features and cannot use them normally. Should be some sort of compensation of this but there is nothing. More

I purchased a new Jetta from this dealership as per conversations/deal with my son. I am fairly happy with this deal except for a few things. The salesperson said that the 2026 cars are not out yet b conversations/deal with my son. I am fairly happy with this deal except for a few things. The salesperson said that the 2026 cars are not out yet but they seem to be at other VW dealerships (I have fpound out since). There is a "lost" NVIS which I am not very happy about. I would have liked to see the numbers on it. The registries agent also was not impressed that this was "lost". More

I was treated so well by Jen, a new employee, she was patient and kind as well as knowledgeable, hang on to her!! patient and kind as well as knowledgeable, hang on to her!! More

When I purchased my Tiguan I ask for the service records on the car. Antonio said he would have them for and just give him a few days. Well, still waiting. Since I have talked with him at the dealership, on on the car. Antonio said he would have them for and just give him a few days. Well, still waiting. Since I have talked with him at the dealership, on the phone, by text, left messages and he always has an excuse. The last saying he talked with the service department and they will send them. Now Antonio is saying l should come in and talk to the service department myself and see if they could send me the records. Really?!!! I’m sure there were other records that came with the car when it was traded in just the day before I purchased. I was promised those as well. It’s been very frustrating. Hopefully someone will respond to this message. More

Overall pleasant experience. Hannah and Blake walked through everything clearly and made the process a snap. Hannah and Blake walked through everything clearly and made the process a snap. More

Found the staff we met to be very friendly,knowledgable about their Volkswagen product and accommodating. about their Volkswagen product and accommodating. More

Purchase of our 2026 Tiguan was painless - Graham, Antonio and Amsa were very pleasant and helpful. Antonio and Amsa were very pleasant and helpful. More

Disappointed no software up dates for navigation software. Therefore navigation software is useless don’t know why it has to be 15 words software. Therefore navigation software is useless don’t know why it has to be 15 words More

Great service. On time. Will make this my regular routine service department for all my VW needs On time. Will make this my regular routine service department for all my VW needs More