Sherwood Park Volkswagen

Excellent service and affordable prices. They sent me home by an Uber after I dropped the car for service and picked me up again when it was done. I came for an oil change and the found some They sent me home by an Uber after I dropped the car for service and picked me up again when it was done. I came for an oil change and the found some oil leak and fixed it as part of the warranty. More

I was disappointed with my service this time at Sherwood VW. I had called and booked in for an oil change and the multi point inspection , which I was very specific to book and made sure to confirm a couple VW. I had called and booked in for an oil change and the multi point inspection , which I was very specific to book and made sure to confirm a couple of times that I was booked for the inspection ( we have had this with previous oil changes and they have been very thorough, I like to do it yearly to keep up with maintenance, last one was at Southgate and they were awesome). I was assured I was booked for the inspection and oil change. When I picked my car up and asked for the report the lady said I would need to contact the service desk the next day for it, so I did , and never heard anything. I reached out again, and after a bit of a run around, I found out I couldn’t get one because they didn’t do it. I am very frustrated about this. I drove my car 2 1/2 hours ( one way!) from home for a simple oil change, which is completely ridiculous. I was very disappointed with my service here. More

Service department leaves a lot to be desired. Service advisor was terrible (rude, condescending, disinterested) Service advisor was terrible (rude, condescending, disinterested) More

Great people and good service! ! They look after their customers even after purchasing a new vehicle from them!! ! They look after their customers even after purchasing a new vehicle from them!! More

Prompt appointment, great people, quality parts and service, good questions answered with expert advice, and exceeded our expectations. service, good questions answered with expert advice, and exceeded our expectations. More

The dealership was very knowledgable very clean very polite people to meet treated me like family. I would recommend Sherwood Park Volkswagen to anyone that is looking for a very solid vehicle. Thank yo polite people to meet treated me like family. I would recommend Sherwood Park Volkswagen to anyone that is looking for a very solid vehicle. Thank you. More

Nick was amazing. Easy to deal with and fast. very honest and helpful . He explained everything in detail and was easy to understand. Easy to deal with and fast. very honest and helpful . He explained everything in detail and was easy to understand. More

Great staff. Friendly and knowledgeable. Always ready to answer questions and take time to ensure satisfaction. Friendly and knowledgeable. Always ready to answer questions and take time to ensure satisfaction. More

My vehicle took over 3 weeks to be brought in from a destination I could have driven to in less than a full workday. The lack of communication about it was very frustrating and being lied to about why i destination I could have driven to in less than a full workday. The lack of communication about it was very frustrating and being lied to about why it was taking so long. Then I finally got my car and then next day I found a part had been broken at some time before I got it. I notified VW and they ordered the part for me. I got notification the part was available so I took my car in. I expected someone to come out and look at it and replace the part for me, but I was just handed a bag with the part. I took it out to the my car to look and found its the wrong part. I told them its the wrong part and it was insisted upon that it’s the right part. Still no one came out to my vehicle to look. I took my car and the wrong part home thinking maybe my husband will see something I don’t. Nope. It’s the wrong part. I texted my salesperson again and explained how we think it needs to be fixed (an inside panel needs to be removed) because the broken piece is a part of the larger moulding. Salesperson disagreed but I have yet to hear back from VW on my next steps. My next step is management. VW was happy to take my deposit and TWO CAR PAYMENTS before I even had my car, but they can’t respond when I have a small warranty issue. Not happy right now and my willingness to stay open-minded is dwindling quickly. More

Had a positive car buying experience. Enjoyed everyone I worked with throughout the process. Clear communication and friendly service. Enjoyed everyone I worked with throughout the process. Clear communication and friendly service. More