Sherwood Park Volkswagen

Disappointed. Bought a used mini cooper. 2 days after driving it, I realized it had bo power. The bill of sale says 3 month,3500 km exchange privilege. I contacted the manager and pretty much told me t driving it, I realized it had bo power. The bill of sale says 3 month,3500 km exchange privilege. I contacted the manager and pretty much told me to pound sand. Exchange is only if there is something wrong. More

Excellent staff, great help and personable! Were great with helping me find the perfect vehicle for what I needed. Would recommend to anyone looking to buy! with helping me find the perfect vehicle for what I needed. Would recommend to anyone looking to buy! More

very bad approach to customer. very bad dealings. always try to steal money from your pockets.GM also doesn’t cares about customers. Current GM and crew doing fraud and looting everyone , they are polite try to steal money from your pockets.GM also doesn’t cares about customers. Current GM and crew doing fraud and looting everyone , they are polite initially when u want to get . But they try to stealmoney from your pocket . Never give advance to these cheaters. Overall experience with Volkswagen and crew for this location is stealing your hard earned money . They took advance and refused to give my money back . Never choose any vehicle from this location. $1000 were stolen from my hard earned money . please advise how I can get my money back . Finally I purchased new suv from Toyota Andrew Farala - Sales Rep Edric Sim - ??? Moe Fayad - GM These above guys will not understand situation and loot your hard earned money . They are too rude and 0 % customer satisfaction . 0 for customer service . never deal with this location at all . save your money and advise me how I can get my money back from these frauds . More

Hello, just would like to warn people about the service department and quality of the work I received. I was in for an oil change and was informed I needed to have the toe in on my car adjusted. So I mad department and quality of the work I received. I was in for an oil change and was informed I needed to have the toe in on my car adjusted. So I made an appoint to have it done and that is where the fun starts. I told the person checking me in if I needed parts, let me know because this is a primary vehicle, and we could order and I could come back for the work to be done. It all started off ok, toe adjusted and no parts required(which was nice). But once I picked up my car things started to fall apart. As soon as I left the parking lot it had a pull to the left(it drove worse after they did work, than it did before I brought it in). So I brought it back. After much discussion, a manager of some sort came over said my car was in bad shape and they never should have touched it(It is interesting that I actually purchased the car from them less than a year ago). He said he will refund my money and to have a nice day. So I spent a day of my time waiting for a car that did not get fixed, and no plan from the dealer on how to get it fixed, even though the person who refunded my money said she would get the service tech to make a list of the parts now required to do the repairs. Not disappointed my car needed parts, but they did not do a proper repair to begin with and just sent the car out the door, and then did not follow through on list of parts needed for repairs as I was promised. So now I must find another place for repairs, and spend another day waiting for repairs to be completed. Maybe this is just a case of buyer beware. More

My wife and I recently bought a beautiful VW Atlas from this location. The GM Moe Fayad went above and beyond to help us find it! He took the time to listen to us and understand what exactly we wanted. He this location. The GM Moe Fayad went above and beyond to help us find it! He took the time to listen to us and understand what exactly we wanted. He was very professional, polite and trustworthy. Asma from finance also helped us and again nothing but positive things to say about her and the team! More

Current GM and crew doing fraud and looting everyone , they are polite initially when u want to get . But they try to stealmoney from your pocket . Never give advance to these cheaters. Overall experience they are polite initially when u want to get . But they try to stealmoney from your pocket . Never give advance to these cheaters. Overall experience with Volkswagen and crew for this location is stealing your hard earned money . They took advance and refused to give my money back . Never choose any vehicle from this location. $1000 were stolen from my hard earned money . please advise how I can get my money back . Finally I purchased new suv from Toyota More

I came in to see a used car and as soon as I sat down I felt bullied and attacked in to 1) purchasing the car and 2) signing up for financing. I felt like i was being swindled and lied to with every sente felt bullied and attacked in to 1) purchasing the car and 2) signing up for financing. I felt like i was being swindled and lied to with every sentence. I practically ran out of this dealer and will take my business some where else. Danny Park is ruthless. RUN FAR AWAY! More

From start to finish everyone i came in contact with was friendly. The salesman James went above and beyond to make to the entire process was painless. I would highly recommend talking with him if you need friendly. The salesman James went above and beyond to make to the entire process was painless. I would highly recommend talking with him if you need a new vehicle. More

Asked to test drive a particular vehicle, salesman brought up the wrong vehicle twice. We again waited and the salesman never came back to help. Tried to purchase this vehicle through online staff, sa brought up the wrong vehicle twice. We again waited and the salesman never came back to help. Tried to purchase this vehicle through online staff, sales associate, Staff member was argumentative and unhelpful. Prices are also $4000-$7000 higher than other dealers in the area. For the exact same vehicle specs, and pricing. Not a good experience at all. Avoid this dealership at all costs. More

I enquired about a pre-owned 2017 Rav4 advertised on their website and it took a couple of days to get photos. After receiving the photos I asked for a copy of the inspection report before going in per their website and it took a couple of days to get photos. After receiving the photos I asked for a copy of the inspection report before going in person to see the vehicle. Despite this request I continually received messages asking to book a test drive. Finally I received a message saying the inspection was done and I went the following day for a drive. The sales person, Abhishek was excellent and had the car ready for my arrival. The vehicle was not clean at all (contrary to their COVID19 policy on their own website) and I was assured it would be detailed. After the test drive I asked for a copy of the inspection, and was told it wasn't done but was due to go in. After driving 40 minutes to get there I wasn't happy about this but, nonetheless, Abhishek and Danny Park (manager) got it to me in a couple of days but it was the AMVIC Mechanical Fitness Assessment, not the 110 point inspection their website says. Sherwood Park VW advertises "no hassle" pricing and Danny said they strictly follow this policy and do not negotiate. After looking at other comparable vehicles I asked if anything better could be done and was immediately offered $599 off for the price of "theft protection" (stickers applied to the body parts). I was told this is a very valuable feature especially during the first 3 years of ownership (which doesn't make sense, because the vehicle is already 3 years old). According to the AMVIC site additional fees like "etching" are not mandatory anyways. So much for "no hassle, we don't negotiate" pricing. I asked for a further $500 off and was told no, then received a call from Danny offering to meet in the middle at $800 off. Being busy at work at the time I said I had to call back. After work I asked for the additional $500 off and he said no, the best he could do is take off the $599. I asked about the previous $800 off and he said he could no longer offer that. Why offer a discount then take it back 3 hours later? Did the car just increase in value? Whoever deals with them, particularly Danny Park, make sure your negotiations are documented. Looks like this dealership has a lot of positive reviews, but my experience was not positive. Hopefully the next customer's will be. More