Sherwood Park Volkswagen

Please avoid this dealership at all cost. Finance department like to slip extra fees which never discussed and try to force you to buy warranty that’s worth only 3200 for around 5500. They li Finance department like to slip extra fees which never discussed and try to force you to buy warranty that’s worth only 3200 for around 5500. They like rip off customers and they are not transparent about the fees which is not fair to customers. If you agree with the price and try to charge extra is not a good business. All the managers should be fired because they are horrible at their job. I gave them $46000 worth of business and on top of that they rip me off $500. When questioned about it they try to cut corners and avoid dealing with you. Sales manager’s attitude is horrible, basically told me he does more sale online then he sells cars from lot. If that is the case then maybe rent an acreage close the dealership and do business that way you save overhead cost and don’t have to rip people for their hard earned money. Please think twice before going there. More

Devin is the worst sales person. He will lie right to your face. He knows nothing about vw cars. 100 percent xxxxxx bag He will lie right to your face. He knows nothing about vw cars. 100 percent xxxxxx bag More

Went to this dealership about one year ago, and they did not have what we were looking for. But they were helpful then. Returned to this dealership just because of their disposition with us and we were able not have what we were looking for. But they were helpful then. Returned to this dealership just because of their disposition with us and we were able to talk to the same sales person from the previous year. He is called Hardeep. Luckily for us they had a vehicle that would match our interests and we proceeded to bargain. Bargaining in this day and age is quite demanding, but we were able to come to an agreement. I must say that Hardeep stuck to his agreements that he made with us, even when confronted by the finance minister Jean De Jesus that works for this dealership. Really appreciate this. A man of his word. Surprisingly he still has employment there. What a rock and I must say has a great sense of humor. More

Went to purchase a used car. Found several in my price range. Hardeep was excellent (look for him especially) - very helpful, and worked with me to find the right car. Test drove Found several in my price range. Hardeep was excellent (look for him especially) - very helpful, and worked with me to find the right car. Test drove three cars, but it was the VW Tiguan that was head and shoulders above the other cars of other makes - a great buy, the best car I've had so far. Unfortunately I had an "interesting" experience with financing (hidden costs, and expectations), I chose to finance myself - that was the only sour experience - and I can overlook that for the sake of the car. More

The sale person was very nice and professional. Something that I cannot say about the financial department. I would compare that with an aggressive marketing. People, if you are ever going to use t Something that I cannot say about the financial department. I would compare that with an aggressive marketing. People, if you are ever going to use that dealership, before signing any papers, ask the price you are going to be charged. I got charged around $17000! Yes, 17K for extended warranty. When we figured out the truth, and asked them to cancel all these precious warranties, they cancelled few, but categorically refuse to cancel the rest of them. Looks like I am forced to enjoy the great service! I financial manager was trying to offer my a $500 compensation, to make me feel better, When the total amount of the warranties is over $4000. I am done with that dealership!!! Read the reviews and make up your mind in advance people. More

This dealership has let me down repetitively with the poor level of customer service they continually display. I’ve been to this dealership twice for issues for my vehicle which were both warranty fixes, poor level of customer service they continually display. I’ve been to this dealership twice for issues for my vehicle which were both warranty fixes, however it is clear this dealership doesn’t want the work and doesn’t want to do the service if I’m not a customer paying out of my own pocket. Both times I’ve been in for service it’s been determined that my vehicle ‘doesn’t have enough evidence’ to submit a warranty claim despite having another mechanic shop provide a detailed explanation of what’s wrong. When I went in to discuss my concerns this is the SECOND time the service manager has been ‘unavailable’ where he supposedly can’t be reached by phone, they refuse to page him or provide me his direct number. After leaving a voicemail I still haven’t heard back over 2 full business days later while my vehicle was in service. Additionally, I was told my vehicle would be washed at the end of the service inspection. Instead of washing my vehicle, they sprayed my doors jams out and immediately parked it outside in -20 so that when I picked it up, which was less than 10 minutes after the service department had closed, I arrived to find all my doors frozen shut. It was conveniently the ONLY unwashed vehicle at service as well, despite after informing me this morning that washing it is a standard practice in their services and inspections. At this point, it is clear I cannot, and will not, rely on this dealership to keep my vehicle in good condition, let alone in safe driving condition, as they refuse to acknowledge warranty issues as well as fixing them. I highly recommend avoiding the toss around between service advisors and suggest anyone take their vehicle anywhere else. More

Well, now that I have owned the vehicle for 15 days. It’s a dream to drive however, The dealerships mechanical assessment is wrong. They say they checked the windshield wipers, well, that’s not true. It’s a dream to drive however, The dealerships mechanical assessment is wrong. They say they checked the windshield wipers, well, that’s not true. The wipers are torn. Then they reassured me that the vehicle was not smoked in. I remember asking them about it. They lied. It was smoked in. Both keys needed new batteries for the remote start. (not too big of a deal, but, that is something that should be checked. It’s part of the vehicle. I am very dissatisfied with Sherwood park Volkswagen dealership. More

After "striking out" with the (seemingly uninterested) Calgary VW dealers, we looked North and found the the Sherwood Park VW website. After a quick review we entered the Chat Site and ultimately receive Calgary VW dealers, we looked North and found the the Sherwood Park VW website. After a quick review we entered the Chat Site and ultimately received a telephone call from Landon Smits. The dealership did NOT have exactly what we were looking for, but he suggested several available alternatives -- sending photos to us via email and text. It quickly became clear that he wanted to earn our business and was willing to spend the time to find us a vehicle (a situation not encountered with the Calgary Dealers). We finally settled on a 2022 Tiguan -- reached a mutually satisfactory "deal" and provided a deposit and time frame to pick up the vehicle. On reaching the dealership we were welcomed, discussed final details and eventually drove the vehicle back to Calgary. We were impressed with the warmth and welcoming atmosphere of the Dealership. Financial details were dealt with quickly and efficiently and we were on our way. We' highly recommend Sherwood Park VW to others -- ask for Landon Smits -- you will be impressed with his willingness to get you the vehicle and the deal you want. More

Very kind and helpful staff. They treated us good. We would return back again for our next vehicle They treated us good. We would return back again for our next vehicle More

Peter was great! ! He listened and helped us find the right vehicle. He knew we wanted to look around before making a choice. He understood and checked in with us to ! He listened and helped us find the right vehicle. He knew we wanted to look around before making a choice. He understood and checked in with us to see how things were going. No pressure. He made it easy to get through the process. The Sherwood Park Volkswagen team made us feel very special! Very happy with the service and our new vehicle! More