Sherwood Park Volkswagen

This dealership has let me down repetitively with the poor level of customer service they continually display. I’ve been to this dealership twice for issues for my vehicle which were both warranty fixes, poor level of customer service they continually display. I’ve been to this dealership twice for issues for my vehicle which were both warranty fixes, however it is clear this dealership doesn’t want the work and doesn’t want to do the service if I’m not a customer paying out of my own pocket. Both times I’ve been in for service it’s been determined that my vehicle ‘doesn’t have enough evidence’ to submit a warranty claim despite having another mechanic shop provide a detailed explanation of what’s wrong. When I went in to discuss my concerns this is the SECOND time the service manager has been ‘unavailable’ where he supposedly can’t be reached by phone, they refuse to page him or provide me his direct number. After leaving a voicemail I still haven’t heard back over 2 full business days later while my vehicle was in service. Additionally, I was told my vehicle would be washed at the end of the service inspection. Instead of washing my vehicle, they sprayed my doors jams out and immediately parked it outside in -20 so that when I picked it up, which was less than 10 minutes after the service department had closed, I arrived to find all my doors frozen shut. It was conveniently the ONLY unwashed vehicle at service as well, despite after informing me this morning that washing it is a standard practice in their services and inspections. At this point, it is clear I cannot, and will not, rely on this dealership to keep my vehicle in good condition, let alone in safe driving condition, as they refuse to acknowledge warranty issues as well as fixing them. I highly recommend avoiding the toss around between service advisors and suggest anyone take their vehicle anywhere else. More

Well, now that I have owned the vehicle for 15 days. It’s a dream to drive however, The dealerships mechanical assessment is wrong. They say they checked the windshield wipers, well, that’s not true. It’s a dream to drive however, The dealerships mechanical assessment is wrong. They say they checked the windshield wipers, well, that’s not true. The wipers are torn. Then they reassured me that the vehicle was not smoked in. I remember asking them about it. They lied. It was smoked in. Both keys needed new batteries for the remote start. (not too big of a deal, but, that is something that should be checked. It’s part of the vehicle. I am very dissatisfied with Sherwood park Volkswagen dealership. More

After "striking out" with the (seemingly uninterested) Calgary VW dealers, we looked North and found the the Sherwood Park VW website. After a quick review we entered the Chat Site and ultimately receive Calgary VW dealers, we looked North and found the the Sherwood Park VW website. After a quick review we entered the Chat Site and ultimately received a telephone call from Landon Smits. The dealership did NOT have exactly what we were looking for, but he suggested several available alternatives -- sending photos to us via email and text. It quickly became clear that he wanted to earn our business and was willing to spend the time to find us a vehicle (a situation not encountered with the Calgary Dealers). We finally settled on a 2022 Tiguan -- reached a mutually satisfactory "deal" and provided a deposit and time frame to pick up the vehicle. On reaching the dealership we were welcomed, discussed final details and eventually drove the vehicle back to Calgary. We were impressed with the warmth and welcoming atmosphere of the Dealership. Financial details were dealt with quickly and efficiently and we were on our way. We' highly recommend Sherwood Park VW to others -- ask for Landon Smits -- you will be impressed with his willingness to get you the vehicle and the deal you want. More

Very kind and helpful staff. They treated us good. We would return back again for our next vehicle They treated us good. We would return back again for our next vehicle More

Peter was great! ! He listened and helped us find the right vehicle. He knew we wanted to look around before making a choice. He understood and checked in with us to ! He listened and helped us find the right vehicle. He knew we wanted to look around before making a choice. He understood and checked in with us to see how things were going. No pressure. He made it easy to get through the process. The Sherwood Park Volkswagen team made us feel very special! Very happy with the service and our new vehicle! More

The service here suck, they had my car for a month and couldn’t figure out what’s wrong with it. And takes me another month to put it back together. If you want a bunch of incapable and unprofessional peo couldn’t figure out what’s wrong with it. And takes me another month to put it back together. If you want a bunch of incapable and unprofessional people providing you services then this is the dealership for you. Save yourself time and money and go to literally any other dealership in Edmonton. People that works here are so hard to deal with. A xxxxxx can provide better service. More

My wife and I live outside of Sherwood Park. We had been shopping for a new vehicle, and on one of our trips in stopped at Sherwood Park VW and test drove a new Tiguan. After the test drive, we We had been shopping for a new vehicle, and on one of our trips in stopped at Sherwood Park VW and test drove a new Tiguan. After the test drive, we had discussions with the sales staff regarding trade in value, forced financing (dealership will not do cash deals), etc. Still undecided, we left. After several days, we decided to proceed with the purchase of a new VW Tiguan Highline, and phoned Sherwood Park VW. Over the phone we confirmed trade in value of our present vehicle and negotiated an all in price for the purchase of the Tiguan. As they did not have the color we wanted, we put down a deposit and were told it would be a four to six week wait. Unfortunately, to our future dismay, we did not ask for written confirmation of the terms of our deal, nor did we sign any offer sheet. All we had was a verbal agreement over the phone. After four weeks our Tiguan was in and we made an appointment to pick it up. Upon arrival to Sherwood Park VW, we inspected it and were satisfied with what we saw. Our salesman explained a few of the functions, and we were handed the keys. Then it was off to do the paperwork. To our surprise, the price on the sales agreement was substantially higher than what we had agreed upon. This was pointed out to the sales staff......and then the fun began! Long story short, Sherwood Park VW sales claimed they had no paperwork for the deal we had previously negotiated and refused to honor it. They would not budge on the price they demanded. After several fruitless hours of back and forth, including talking to whom we assumed was the GM, we handed back the keys to the Tiguan, got our deposit back, and left in the vehicle we arrived in. No attempt was made to stop us and find a compromise solution. So that's our sorry tale of trying to purchase a new VW. Shame on you Sherwood Park VW for wasting our time and trying to pull a fast one on us! Zero out of five stars for you! We won't be back. More

Fady treated us with dignity and respect and answered all our questions. He had the vehicle ready for us when we came to pick it up our questions. He had the vehicle ready for us when we came to pick it up More

Very friendly and helpful staff. I live in a remote location and had to travel to test drive a vehicle and later, had to travel again to pick it up. Their staff worked with me to ove I live in a remote location and had to travel to test drive a vehicle and later, had to travel again to pick it up. Their staff worked with me to overcome the challenges of purchasing from such a distance by offering hotel accommodations and delivery of vehicle (which did not end up being necessary) and emailing required paperwork. There was a small internal miscommunication that made us think my vehicle would not be ready when I had already travelled to come pick it up, but the staff did everything they could to rectify the issue. The sales rep, Fady, even detailed the car himself to ensure it was ready on time. Great service! More

Good communication make everything clear Mani thank you for all your help good seller and thank for all staff for all your help good seller and thank for all staff More