Sherwood Ford

Brought a welding truck in for a service and tire rotation. Service was done as well as the tire rotation but the tires were done wrong. Whoever rotated didn't know how to do a dually dropped the t rotation. Service was done as well as the tire rotation but the tires were done wrong. Whoever rotated didn't know how to do a dually dropped the truck off a day early on a Thursday it wasn't scheduled until Friday Saturday they still had not called. I called them twice with no returned call. I tried once more at 430 to find out service was closed already. But they were aware I needed my truck for work after the weekend. So they put it outside. I came to pick it up to find out they rotate my tires without washin them. Needless to say they were rotated wrong. So I drove to Drayton valley to fountain tire where they did a proper rotation. Not to mention because of this i lost out on hours of work To make matters worse there was damage done to two of the rims and the threads on the studs were flattened by the looseness of the rim. Unacceptable!!! The worst part of the whole experience is not being able to talk to any one in service. From one person to another. Then I asked for management. Something I normally would never do. Management had the matter resolved within 10 minutes of me talkin to them. If only service could act as fast and efficiently as management does. Not a great experience at all. More

Not happy with the service given by this dealer would not recommend any body go to them and buy anything. go to a different dealer. recommend any body go to them and buy anything. go to a different dealer. More