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Sherwood Ford
Sherwood Park, AB
3,952 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,952 Reviews of Sherwood Ford
December 13, 2024
FLEET SALES MANAGER RAY SHIPTISKI states GMC stands for Gay Man’s Cadillac!! We purchased a brand new F350 Lariat from Sherwood Ford in Sherwood Park, Alberta. At first our buying experience was fanta Gay Man’s Cadillac!! We purchased a brand new F350 Lariat from Sherwood Ford in Sherwood Park, Alberta. At first our buying experience was fantastic; they were efficient and friendly when they got their money (we paid in full). Then everything went downhill. We pick up our new truck on Nov 27. On the way home, my husband heard that there was an air leak from a warped window seal on the passenger side. Nov 29, with 600 km on our new truck, we got a powertrain malfunction warning and lost all use of switching from 2-wheel drive to 4-wheel drive, etc. Now living in rural Alberta, it is a necessity for ice and snow on gravel roads. By Dec 1 our truck was back at Sherwood Ford's service department. Not only those 2 items, but we also now had an engine light on for the particulate matter sensor. They gave us a loaner truck that had little fuel. So my husband tells the staffer. Who then replies, "Oh, get fuel, and we will make sure your truck tank is full once you pick up from service. One week later we have heard nothing, zero communication about if our NEW truck was fixed or not. My husband calls for an update; they said to come and get it. 2 items were completed: the window and the particular sensor. The most important is a “vin specific“ item for the 4x4 module. They tell us it’s a 2- to 3-week wait. Sherwood's service department hands us the keys and says it's somewhere on the lot. Not only do we have to wander around the truck, which is covered in 6 inches of snow, and the fob is barely working, we couldn’t even remote start the truck. We voice our concerns. This is a BRAND NEW TRUCK! And no, they didn’t put diesel in. These things should not happen on a 100k-plus truck. Everyone basically brushed it off and didn’t care. We then contact Ford Canada to figure out what the xxxx. We then are told by Ford Canada it’s 2 weeks away to then miraculously get a phone call that the module is in. So we drive the 120 km back to Sherwood Ford to get this sorted. Not a single person talked to my husband other than a fleet sales manager, Ray SHIPTISKI, who saw my husband’s GMC hat and asked him, Do you know what GMC stands for?" Which he proceeds to say, “Gay Man's Cadillac. “🙄 They went over the time that was promised. My husband asked if it was completed, as he no longer saw it in the service area; they said yes. The service advisor handed him the keys, and as he was walking away, he stated, Go find your truck. Surprise, surprise, no fuel again when promised, and then call me to tell him to come back for fuel and say they don’t have his number when it’s not only on the document 1 but 2x. He just wanted out of there... I don’t blame him; the amount of disrespect and lack of service was utterly shocking and disgusting. Not to mention the homophobic comment from an upper-level staffer. We do not feel taken care of. Does our money mean nothing to you? Do you not stand behind your product? You promise items and don’t follow through and come back with a “we tried. “Whatever you do, DO NOT BUY FROM SHERWOOD FORD!! ALL THEY WANT IS YOUR MONEY AND THEN A BIG F U! More
by Bea
Employees Worked With
Ray Shiptiski, DUSTIN WARWA, Jenny Stojanowski
November 01, 2024
Just got home with our new F 150 STX. So excited. Kudos to the sales team, Corey Dahlman and Ernesto Bernal for making the transaction flawless. Thanks to Megan Hawthorne who patiently se So excited. Kudos to the sales team, Corey Dahlman and Ernesto Bernal for making the transaction flawless. Thanks to Megan Hawthorne who patiently set up the phone connection and explained the complex settings on the navigation screen. More
by Roy Fairweather
Employees Worked With
Corey Dahlman and Megan Hawthorn 5 stars, Ernesto Bernal
August 13, 2024
Outstanding service department they took care of the issue with my truck with fantastic results Danielle and the service team kept me in the loop as to the issue ,I'd recommend Sherwood Park Ford to any issue with my truck with fantastic results Danielle and the service team kept me in the loop as to the issue ,I'd recommend Sherwood Park Ford to anyone, and my next purchase will be made here aswell, Good Job Sherwood Park Ford, More
by rjloiseau
Employees Worked With
Service Reception
June 28, 2024
Good Day! Pleasant experience here in June 2024 for buying a used truck. From getting a very fair price for my trade, to appreciating that they list what they Pleasant experience here in June 2024 for buying a used truck. From getting a very fair price for my trade, to appreciating that they list what they have done to the used vehicles for reconditioning, to the expectations exceeded when the used vehicle I wanted to buy was in better shape than the pictures suggested. These folks seem to have grasped the concept of having to be a bit better than the other guys. Bravo to our sales rep Wally Denny - there is a reason why he is part a of the elite Ford Professional Sales Guild - he's that good! From Carol and Don, a big thank-you to the entire team at Sherwood Ford, your extra efforts are noted and appreciated! More
by Don and Carol, Strathcona County
Employees Worked With
Wally Denny, Matthew Irvine, Michael Miskew
May 16, 2024
While the sales dept was very helpful, the service dept is equally terrible. The dealership always intendeds to keep the car overnight and is never willing to provide a loaner. Last time left the truck to is equally terrible. The dealership always intendeds to keep the car overnight and is never willing to provide a loaner. Last time left the truck to address 3 issues not one was taken care of, while they had it in the shop for full day More
by 3Dlabs
Employees Worked With
NA
May 10, 2024
Went in for a quote on engine leak. They never did a thorough clean to see where oil came from. Just assumed timing cover leak. $2800 job jeeze, it’s just the front crank seal flinging They never did a thorough clean to see where oil came from. Just assumed timing cover leak. $2800 job jeeze, it’s just the front crank seal flinging oil. More
by lawrence_keeler
Employees Worked With
Jenny Stojanowski
March 09, 2024
Just completed my 2nd truck purchase with Ernesto Bernal, and there is a reason I will only go to Sherwood Ford to buy vehicles; they are the best dealership I’ve ever dealt with. The managers and all the st and there is a reason I will only go to Sherwood Ford to buy vehicles; they are the best dealership I’ve ever dealt with. The managers and all the staff are so friendly, which puts you at ease because buying a vehicle can be overwhelming. Ernesto is super professional and easy to deal with, he’s patient and genuinely cares about what you want and wants to see you happy, he does everything he possibly can to make the experience memorable, which is why I’ll keep going back. Chris S the manager, Ali in finance and Megan in deliveries are all amazing to deal with as well. Highly recommend! More
by Tanya.b90
Employees Worked With
Chris Suvanto, Ali Bhojani, Ernesto Bernal
