Scarboro Subaru

Excellent Experience in Dealing with a Defect We received a notice last Friday of an airbag defect with our recently purchased 2009 Subaru Impreza. The issue was of high concern as we were plannin We received a notice last Friday of an airbag defect with our recently purchased 2009 Subaru Impreza. The issue was of high concern as we were planning to go on a road trip with a full car the following weekend. Jeff Martin was my first point of contact and immediately put the part on order. He suggested options (i.e. Subaru discount rental rate) to get around my issue. To my surprise Jeff called me back within 2 days with the part on hand. Jeff should be commended for his excellent customer service and ability to recommend alternative options given the timing of the defect notice. Knowing that my timeframe was tight he reached out to me asap after the repair was completed. In my view, Jeff embodies the Subaru brand and reputation of dependability and professionalism. More importantly he took a negative issue (the defect) and turned it into a positive experience -which is not an easy thing to do. Because of this experience, we will continue to service our car at Scarborough Subaru -despite it being a 40 minute drive from our home. More

Pleasure to deal with We purchased our Subaru Forester from Jose. He was very attentive and made us feel like valued customers. This is our second purchase from this dealer We purchased our Subaru Forester from Jose. He was very attentive and made us feel like valued customers. This is our second purchase from this dealership and we will be back in the future. More

Happy with the sales process and the car As my SUV was coming close to its end as it was almost a two decade old car, I decided to look for another car. The SUV market is much bigger now wit As my SUV was coming close to its end as it was almost a two decade old car, I decided to look for another car. The SUV market is much bigger now with more choices. So it was exciting to see all the cars available on the market. The only thing I was not looking forward to is negotiating to buy the car. I went to many dealerships to test drive different cars and some of the salespeople sales tactic was rubbing me the wrong way. Compared to when I purchased my first SUV, this was a very pleasant and agreeable experience, and Jose Ferradas-Gil made it all possible. When I bought my first car in 2000, the salesperson made all this theatrics when I was trying to get a good deal. He would clench his chest as if he had a heart attack. I was younger at the time and did not appreciate all the nonsense back and forth. I just wanted a fair deal. Thank goodness I met Jose during my research. Jose is professional, polite, kind, fair and all around great person to deal with. When we were negotiating the price for the car, he was upfront, calm and very nice. He made everything simple and clear. I actually was confused that we agreed on a deal as it so simple and straight forward and it went by quickly. Even when I went to pick up my new car, Jose sat in the car with me, explaining all the features and every new technology. He took all the time I needed to get comfortable with the car. My old SUV had none of these features. Even with the paperwork, Jose explained every detail in a clear manner And my new Subaru is a very nice car. I am amazed by the quality and hope to enjoy for at least the next 20 years. Jose is a great salesperson to deal with as he is attentive, wanting to answer any questions and does not use any high pressure sales technique. And every family member who I introduced him to considered him a downright nice person to deal with who is straightforward. Thank you Jose, it was a pleasure to deal with you. I am still amazed how you made it all a pleasant experience. More

Good experience!!! We were interested in purchasing a used vehicle that we saw on their website. Called the dealership and spoke to Nic. When we arrived Nic took care We were interested in purchasing a used vehicle that we saw on their website. Called the dealership and spoke to Nic. When we arrived Nic took care of us immediately. Nic and John completed the paperwork and we picked our vehicle the following week. This dealership has been around forever, they treat their customer's with respect and integrity. Guy the owner's son, is a wonderful business person and his Sales team are very knowledgeable. Guaranteed that you will have a pleasant experience at this great dealership. More

excellent purchase This is my second time to buy a car in this dealer store. My sales Stone Hu is very good and professional. This time I bought brzts, and he help me to This is my second time to buy a car in this dealer store. My sales Stone Hu is very good and professional. This time I bought brzts, and he help me to preorder the car. More

Service Excellence I purchased my Sube Forester XT from Subaru Brampton as there were only 2 left of it's kind within the Toronto area. Since my purchase, I have be I purchased my Sube Forester XT from Subaru Brampton as there were only 2 left of it's kind within the Toronto area. Since my purchase, I have been servicing at Subaru Scarboough. Jeff Martin was my first contact there and he was incredibly warm and welcoming, paying extra attention to detail and going above and beyond with his service excellence. I met Kent two weeks prior and he was also a pleasure to deal with. I am thrilled with the superior service at Subaru Scarborough as it completes the whole Subaru experience from excellent product to service... keep up the incredible work! More

Excellent Customer service I got a subaru crosstrek and I chose this dealership cause its the one nearest to me. But I have to say I'm really glad about it. I always do my servi I got a subaru crosstrek and I chose this dealership cause its the one nearest to me. But I have to say I'm really glad about it. I always do my services from here. Jeff was my service advisor from the beginning. What I usually like about Jeff and overall staff is that I always get a prompt reply from them, most of the times I shoot a mail to Jeff after coming home because when I'm at office I always forget all these stuff. I'm a service oriented person and I really like when people do things fast and get the things done real quick. I have to mention about their body shop mechanic Kim as well. One guy hit my car's drivers side door last month and Jeff referred me this shop. His work is truly amazing. Really satisfied. Keep up the good work lads..... More

Excellent service We bought our Subaru Forester and our sales specialist is David Liang. We received excellent service from David. If I have questions, David is very r We bought our Subaru Forester and our sales specialist is David Liang. We received excellent service from David. If I have questions, David is very responsive to my text or calls. After sales service is also excellent and I recommend David to be your sales specialist. More

Best Dealership Stone, was very helpful ,cheerfull discussing everything to me about my new Crostreck .I am very impressed he is doing excellent job.All employee at t Stone, was very helpful ,cheerfull discussing everything to me about my new Crostreck .I am very impressed he is doing excellent job.All employee at this Dealership are very pleasant ! More

First time owner of a 2018 Subaru Crosstrek We had the worst customer experience ever at another Subaru dealership and was a little apprehensive dealing with yet another dealership. The service We had the worst customer experience ever at another Subaru dealership and was a little apprehensive dealing with yet another dealership. The service received at Scarboro Subaru was night and day and we could not be happier with the customer service that we received. We were dealt with upmost professionalism by David and Carmen and they were the main reasons behind our decision to purchase at this dealership. David was patient, listened to our needs/concerns, provided advice & honest answers to our questions. David finally presented us with the best possible sales option without any pressure tactic and we could not be happier with our purchase. David & Carmen....Thank You! If you are ever looking for a Subaru to purchase, I highly recommend paying them a visit at Scarboro Subaru. More