Scarboro Subaru

Professional and Courteous Brought in my Crosstrek for the recommended service. Fadel was a pleasure to deal with, an excellent guy. I couldn't have asked for anything else! Brought in my Crosstrek for the recommended service. Fadel was a pleasure to deal with, an excellent guy. I couldn't have asked for anything else! From the sales to service staff I've had nothing but a very positive experience at this dealership from the day I purchased until now. First rate! More

professional and helpful Stone is definitely professional and helpful. He always provides us good suggestions and solutions. That is the reason why we have leased a new Forest Stone is definitely professional and helpful. He always provides us good suggestions and solutions. That is the reason why we have leased a new Forester 2018 from him. This is the second time that we have leased a car from him. More

Great customer service I liked the way billy followed up not pushing for a sale but trying to get my needs he also came in on his of day to deliver the vehicle very impressi I liked the way billy followed up not pushing for a sale but trying to get my needs he also came in on his of day to deliver the vehicle very impressive and the dealership has a great family feel that was comforting from the reception to management More

Another Great Experience We returned to Scarboro Subaru to purchase another new vehicle, this time a Crosstrek. We went to see Jose again as we had really enjoyed working wit We returned to Scarboro Subaru to purchase another new vehicle, this time a Crosstrek. We went to see Jose again as we had really enjoyed working with him to purchase our Outback a few years ago. He is a wonderful Salesperson, warm, personable, professional and helpful. He represented our offer in an honest manner. He took us for a test drive, answered all our questions and respected our needs. He did not try to upsell us on anything as he knew we had done our research before visiting him. We appreciated this very much! He helped us to reach our goal for our new car purchase in every way! We would not hesitate to recommend him to family and friends! More

Smooth transaction I love a Subaru so when it was time to go get a new one, I was advised by more than one person to go to Scarboro Subaru . Jose helped to order the pa I love a Subaru so when it was time to go get a new one, I was advised by more than one person to go to Scarboro Subaru . Jose helped to order the package best suited to me and I got the car quicker than expected. I'll be back in October to get my new snowtires. More

Very honor and friendly. Went out of their way I went into a downtown Subaru dealership because my 2009 Outback(only has 90,000km!) has a "machine gun" noise from under the engine. That dealership I went into a downtown Subaru dealership because my 2009 Outback(only has 90,000km!) has a "machine gun" noise from under the engine. That dealership, after charged me 1/2 hour labor and told me that they can't find the problem that makes the noise. They suspected that I may have a problem in one of the cylinders. There are 2 options for: 1) take the engine apart and try to fix it. 2) replace it with another used engine. The cost for either options would be about Cdn$8,000 to Cdn$10,000. The engine in my car is only having 90,000 km on it and is being considered a "puppy". Man, it is a Boxer engine which some have over 400,000km and are still running strong! After all, I didn't see any engine warning light and I don't feel I am loosing power while driving. Plus, I took good care of the car. Other than having regular maintenance according to the book, I switched to use synthetic oil since at around 40,000 km. So, I took the car to Scarboro Subaru, where I got my car from, for a second opinion. The diagnose from Jeff Martin (Service Advisor) really shocked me: "torque convertor found loose with one bolt damaged. The cost is 5 hours + parts (about Cdn$500) instead of 1/2 hour + parts. The reason is, being very compact and no room under the hood to work with the bolt, they have to lift the engine up to get to it. While my car is in the shop, I might do the 100,000km service as well. So, the bill came to Cdn$2,154.57. They feel my stress from the other dealer, the gave me a rental car for 3 days and through in a *FREE* detailing. When I got the car back, it was just like a new car. i.e. sparkling clean and smell like a new car and runs like a new car. And, it only costed me Cdn$600 instead of Cdn$8,000, plus an unknown engine!!!! I am a very, very happy camper. What an excellent services I got from Scarboro Subaru!!!!!! I went back to that downtown Subaru dealer to talk to the service manager asking for an explanation on their misdiagnose. His impression on his face showed that he did not believe what I said from Scarboro Subaru until I present the invoice from Scarboro Subaru. He simpler said that he has never seen/had this kind of noise problem. That is it PERIOD!!!! If I didn't go for another opinion, I will spend Cdn$10,000 + the 100km service. In return, I lost a perfectly good engine and I will get back same(???) / unknown quality old engine. What a rotten deal!!!!! The moral of the story is 1) you have to get a second opinion if the diagnose is too bad to be true 2) never go to that downtown Subaru dealer for any service. Not even go for an oil change or any recall service. ...Rolly More

Quick and Easy I saw Mr. Stone Hu at the dealership. Probably spent 30 minutes only. I told him what I wanted and he gave me a good deal. A week later I came back to I saw Mr. Stone Hu at the dealership. Probably spent 30 minutes only. I told him what I wanted and he gave me a good deal. A week later I came back to finalize the deal and a few days later I got my new Outback 3.6R Limited. Altogether we spent an hour max. Mr. Hu knows the products and definitely knows what you want. I highly recommend this dealer and Mr. Hu. More

Professional and no pressure. Pleasantly surprised how non-stressful was the experience of shopping for and purchasing a car at this dealership. The sale person (Alex) was availab Pleasantly surprised how non-stressful was the experience of shopping for and purchasing a car at this dealership. The sale person (Alex) was available when needed but also left us alone to experience the car both in the showroom and on our test drive. More

Very professional sales I had vary good experience with Billy He ,who helped me purchase a 2018 Forester .It was a pleasant dealing with him.He treated us very respectful, kn I had vary good experience with Billy He ,who helped me purchase a 2018 Forester .It was a pleasant dealing with him.He treated us very respectful, knowledgeable and very patient to answer all my questions I had.My daughter and I were all impressed by his services. We,d like to refer him to all to all our friends and colleagues.Keep it up Billy He!! More

Highly recommend One of my friend referred me to this location and I had a very pleasant experience working with the staff. Professional sales. I highly recommend this One of my friend referred me to this location and I had a very pleasant experience working with the staff. Professional sales. I highly recommend this dealership to my friends! Very friendly staff, Billy He, very knowledgeable and so patient with all my questions. More