Roy Foss Woodbridge

DO NOT TAKE YOUR VEHICLE TO THIS LOCATION! The reviews you see here are accurate. Don’t waste your money. Please do your homework and don’t be fooled like I was. you see here are accurate. Don’t waste your money. Please do your homework and don’t be fooled like I was. More

Terrible Customer Service I brought my vehicle in for a warranty issue that is an intermittent problem related to my glove compartment functionality. I was told to make an appo I brought my vehicle in for a warranty issue that is an intermittent problem related to my glove compartment functionality. I was told to make an appointment which I did but once I arrived at the dealer it started working normal again. So I was told to return it once the problem resurfaces. Which implied that an appointment wasn't needed for a subsequent visit and the specialist on that day would only diagnose the problem and order parts that were needed on a later date in which an appointment would be scheduled at that time. Well when I took it in today they made me wait for vehicles to exit and when the service advisor Christina approached me and she was not willing to commit to a time and said I'd have to leave it overnight which I said that I would need a loaner for my meetings scheduled in the morning. At which time she offered a loaner and moments later refused to honor it because I didn't have a scheduled appointment. Fine way to treat customers that as is are inconvenienced through the pandemic and not offering a waiting area or lift back to my office. I had to pay a cancellation fee for my Uber ride on top of that it was a total waste of time and money. I was so inconvenienced. Thanks for nothing Roy Foss!! I'll never take any of my vehicles back there again. More

Terrence is Fantastic! Terrance has helped me out of my old lease and into a new Cadillac. Took the time to wait for the perfect sale and deal that fit my budget and needs. Terrance has helped me out of my old lease and into a new Cadillac. Took the time to wait for the perfect sale and deal that fit my budget and needs. Patiences galore!! This is my second lease with Roy Foss and I’ve never had an issue with service, maintenance or staff on my vehicles. I would recommend them. More

Horrable customer service. Worst Service department in Ontario I Think. These guys upsale all products. poor people that bring there vehicles in for service. They tell you crap Worst Service department in Ontario I Think. These guys upsale all products. poor people that bring there vehicles in for service. They tell you crap that doesnt even need to be done. i only go for warrenty work on my gm car but would never get anything done out of service warenty with these clowns. More

Worst Oil Change Ever Took my car in for an oil change. Paid almost 84.00 dollars for a service that indicated topped up all fluids. Got my car back and the gear shift leve Took my car in for an oil change. Paid almost 84.00 dollars for a service that indicated topped up all fluids. Got my car back and the gear shift lever, and driver seat had oil on it. Drove the car not even 10 minutes down the road and ran out washer fluid. My work order states all fluids topped up. Called and left a voicemail with Claudio service manager not even the decency to call back. More

Very good experience. Aldo Rella in sales, is professional, informative and understands his customer's needs. I would most definitely recommend Aldo to family and friends. Aldo Rella in sales, is professional, informative and understands his customer's needs. I would most definitely recommend Aldo to family and friends. The staff in customer care and finance are friendly and courteous. I bought 2 cars from Roy Foss, and i will go back again in the future. 👍 More

Lost my winter tires We had Roy Foss exchange our one use winter tires to summer tires for our XT5 Cadillac. My husband was in the process of exchanging his truck at the s We had Roy Foss exchange our one use winter tires to summer tires for our XT5 Cadillac. My husband was in the process of exchanging his truck at the same time. When he got his new truck from Roy Foss, he completely forgot to pick up the tires. When it came time to exchange the summer tires to winter, they told me they couldn’t find my tires with no reasonable explanation, later they said because It was didn’t pay $110.00 for the storage they would not give my tires. I did not get an invoice, call or any reminder about us forgetting the tires. I felt like I have been taken advantage by this dealer and they have kept our tire on purpose. More

Service after sales is inportant to me. The sales person Mr. Bash sold me a truck, he was very polite and helpful in understanding my needs. So i strongly recommend this dealership. The sales person Mr. Bash sold me a truck, he was very polite and helpful in understanding my needs. So i strongly recommend this dealership. More

Great respect Brought Acadia in service, picked up Acadia and noticed a small dent in driver door below the door moulding, brought it to their attention and was tol Brought Acadia in service, picked up Acadia and noticed a small dent in driver door below the door moulding, brought it to their attention and was told manager will deal with it. Manager said bring it back in two weeks and the will fix it by repainting the door and the will give me a loaner to drive. They had Acadia for two weeks and did a great job at no cost to me., no fuss or argument, stand up dealership. Never have we had bad service, always good service. More

NOT TO BE TRUSTED Piece of advise: DO NOT TRUST THIS COMPANY. Sales or service departments are serviced by the same type of people with no morals, decency or profession Piece of advise: DO NOT TRUST THIS COMPANY. Sales or service departments are serviced by the same type of people with no morals, decency or professionalism, the lowest of the low. Just to make money on you. They think they are GOD and can do as they please or do nothing and get paid. The Government must do something about vehicle selling and car service in Ontario. The law must be changed and updated to the current market and specially to protect the customers. Now all the power are in dealership's hands and they can do whatever they want. Hope this Government for the People, will do something about this. The sooner the better. More