Roy Foss Woodbridge
Woodbridge, ON
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One of the worst dealerships in the gta. Counting down the minutes until I can buy out my truck so I no longer have to deal with them. Awful service Counting down the minutes until I can buy out my truck so I no longer have to deal with them. Awful service More
Just want to acknowledge the excellent Service Department at Roy Foss (Woodbridge) especially Vince who always exceeds expectations when I have come in for service. Vince is a trustworthy individual who goe at Roy Foss (Woodbridge) especially Vince who always exceeds expectations when I have come in for service. Vince is a trustworthy individual who goes above and beyond. More
Avoiding going here for a service, customer service is the worst I have seen from a GM dealer. Called 31st Jan at 119,500 km as my check engine light had come on and was told by THEIR representative that the worst I have seen from a GM dealer. Called 31st Jan at 119,500 km as my check engine light had come on and was told by THEIR representative that my warranty was good until 160,000 km. Fast forward to 16th Feb at 121,300 km and I bring my truck to get looked at and now I am told my warranty expired at 120,000 km and I have to pay $1000 for the repair. Offered a pathetic 10% discount over the phone and I said I will speak to the manager when I got there as it was unacceptable. When I arrived I asked to speak with the manager and was told, "She already knew about the situation and said that is all they are offering", didn't even have the decency to speak to me personally. I have filed a complaint with GM corporate about this dealer and they have escalated the case. They have lost a loyal customer, not that they care. More
Purchased a 2017 certified pre-owned vehicle. Brought it to an I dependant garage only to find out the vehicle should not have passed the safety. I have been back several times to get the issues fixed. Sta to an I dependant garage only to find out the vehicle should not have passed the safety. I have been back several times to get the issues fixed. Staff is very resistive and do only the mi imum to help. They are not proactive they are reactive to client concerns. I will never do business with them again. More
Don't trust them.They tried to charge me for what was Don't trust them. They tried to charge me for what was included in my extended warranty. James Ricci doesn't care about the customer's issues. Don't trust them. They tried to charge me for what was included in my extended warranty. James Ricci doesn't care about the customer's issues. More
peter lombardi is a great sales man he helped us alot the best dealership ever there sevice is the best there customer service will come back all the tim the best dealership ever there sevice is the best there customer service will come back all the tim More
What is happening to good customer service. This team in Woodbridge is poorly managed. We purchased a used car 2018 and put down a credit card down payment. We were advised that the car would be available Woodbridge is poorly managed. We purchased a used car 2018 and put down a credit card down payment. We were advised that the car would be available in two days, so we advised the insurance company, put up our other car for sale and purchased a money order. After numerous follow up and messages we were advised 3 weeks later that the car they sold us was not free and clear and the deal would be cancelled. If the consumer cancels the deal the dealer is entitled to liquidation charges from the down payment, while if they cancel its we tried and sorry for the misunderstanding. I even had to follow up for the down payment a month after they cancelled, their excuse was the person who processes the credit was on holidays???? No manager/president picks up the phone at this company, no one returns messages, except for the receptionist. Do yourself a favour and go to another dealership, they advertise amazing core values but do not adhere to any. Thanks for leaving me a horrible feeling about your dealership. More
Great dealer, bought a vehicle from Peter and couldn’t have asked for anything more. Very helpful and knowledgeable. Great management very easy to communicate with. have asked for anything more. Very helpful and knowledgeable. Great management very easy to communicate with. More
