Rose City Ford Sales

Rose City Ford Sales responded

Hi Gil, thank you for providing your feedback. We're very sorry to hear about your experience with the cost and the extended wait time for your oil change, tire rotation, and inspection. That certainly doesn't align with the efficient service we aim to provide. We're glad to hear that our mechanic was professional and did a great job on your vehicle. We'd like to discuss your visit further, including the synthetic oil recommendation, to understand the situation better. Please reach out to us directly at 226-826-2680 when you have a moment. We look forward to hearing from you.

Rose City Ford Sales responded

Thank you for the excellent review, Kiki! We are so pleased to hear that Joey provided you with such a great experience. Our team works hard to be both prompt and accurate with their service, and it is wonderful to know that Joey was able to meet his quoted time. We appreciate your kind words and look forward to serving you again in the future! Cheers :)

Rose City Ford Sales responded

Thank you so much for your wonderful feedback, Alan! We're so glad to hear that you had a great experience with our team. Our goal is to make every visit as seamless as possible, from the moment you arrive to the moment you leave. We appreciate you taking the time to share your positive experience and look forward to seeing you again soon! Cheers :)

Rose City Ford Sales responded

Thank you for the excellent feedback! We're thrilled to hear that you had a fast and smooth service experience. Our team is committed to taking the time to explain everything clearly, ensuring you understand any issues with your vehicle. We appreciate you taking the time to share your positive experience, and we look forward to seeing you again soon. Cheers :)

Rose City Ford Sales responded

Thank you, Marco, for your excellent feedback! We're so glad to hear that we consistently provide you with timely service without delays or excuses. Our team works hard to be both efficient and reliable for every visit. We truly appreciate your business and look forward to continuing to provide you with the same great experience in the future. Cheers :)

Rose City Ford Sales responded

Thank you for the wonderful feedback, JD! We are so pleased to hear that our service department met your expectations. We pride ourselves on clear communication and providing attentive service. We are glad that our team took the time to discuss your specific requests and any necessary repairs with you. We appreciate your business and look forward to serving you again soon! Cheers :)

Rose City Ford Sales responded

Thank you for taking the time to provide us with your feedback. We're truly sorry to hear that you find our service prices to be too high. We understand that vehicle maintenance can be a significant investment, and we strive to provide the best value by using genuine OEM parts and employing Ford-trained technicians who specialize in your vehicle. These factors contribute to the quality and longevity of the repairs, ensuring your vehicle performs safely and reliably. We encourage you to speak with our service advisors about any specific concerns you have regarding pricing, as we're always here to explain the work being done and its associated costs. If you have any questions or concerns, please feel free to give us a call at 226-826-2680. Cheers :)

Rose City Ford Sales responded

Thank you so much for your wonderful review, Marios! We're thrilled to hear that our team spent the time to help you understand the vehicle you wanted to buy. Providing professional guidance and proper education is what we believe every customer deserves. We're so glad you had a positive experience and look forward to assisting you with any of your future automotive needs. Cheers :)

Rose City Ford Sales responded

Thank you so much for the fantastic review, Brandon! We're thrilled to hear that our team was able to replace your Mach-E battery so quickly. Providing amazing service with great people is what we always strive for. We truly appreciate your high recommendation and look forward to serving you again in the future! Cheers :)

Rose City Ford Sales responded

Thank you for taking the time to provide such detailed and valuable feedback. We are thrilled to hear that our service advisors, Rob and Matt, continue to provide the same excellent and personable service you've come to know and that you appreciate the kindness of Stacey and Sharon. It means so much to us that you choose to drive 40 minutes to our dealership. We will be sure to commend them for representing us so well. However, we are concerned and disappointed to hear about your experience with our call center, for which we sincerely apologize. We want to ensure that every customer, from their very first call, feels valued and receives the helpful, professional service they deserve. Thank you again for your candid comments; they will help us improve for all our customers.