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Rose City Ford Sales

Windsor, ON

4.7
1,048 Reviews
Call Dealership (519) 948-7800
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6333 Tecumseh Rd E

Windsor, ON

N8T 1E7

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1,048 Reviews of Rose City Ford Sales

October 02, 2024

The salesman Kurt was awesome so knowledgeable and caring. I would recommend him to anyone who is looking to buy a car More

by laurierouffer
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kurt and Matt
Report | Print
Oct 12, 2024 -

Rose City Ford Sales responded

Thank you for your kind words, Laurie! We’re delighted to hear that Kurt provided you with knowledgeable and caring service. We appreciate your recommendation and look forward to assisting you with any future needs. Cheers :)

October 02, 2024

All the staff is friendly,work was done quicker than expected and very professional atmosphere More

by Mazak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Primeau
Report | Print
Oct 12, 2024 -

Rose City Ford Sales responded

Thank you for your kind words! We’re pleased to hear that our staff was friendly and that the work was completed quicker than expected. We strive to maintain a professional atmosphere and provide efficient service for all our guests. We appreciate your feedback and look forward to serving you again. Cheers :)

October 02, 2024

James was very attentive and took the time we needed to have our questions answered. Lucy in finance was also very helpful and made sure we had what we needed to complete the transaction. The manager, sorr More

by P
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James and Lucy, Nick Gloster
Report | Print
Oct 12, 2024 -

Rose City Ford Sales responded

Thank you for your detailed review! We’re glad to hear that James, Lucy, and our manager provided you with attentive and helpful service. We strive to ensure all our guests have a smooth and pleasant experience. We appreciate your feedback and look forward to serving you again. Cheers :)

October 02, 2024

Starting with the original purchase, they were very good to deal with, and although I only go back for complicated service/warrany work, they have been good to deal with. More

by mklimchak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Report | Print
Oct 12, 2024 -

Rose City Ford Sales responded

Thank you for your review! We’re glad to hear that your experience with both the original purchase and subsequent service visits has been positive. We strive to provide excellent service for all our guests, whether it’s for routine maintenance or more complex warranty work. We appreciate your trust in us and look forward to serving you again. Cheers :)

October 02, 2024

Great to deal with, Rob in the service department was knowledgeable and the service was quick More

by mike_schmidt_48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Primeau , Nick Gloster
Report | Print
Oct 12, 2024 -

Rose City Ford Sales responded

Thank you for your positive feedback, Mike! We’re glad to hear that Rob in the service department was knowledgeable and that the service was quick. We strive to provide efficient and professional service for all our guests. We appreciate your trust in us and look forward to serving you again. Cheers :)

October 01, 2024

Everyone is always very pleasant. Matt Willis took time explained and directed. I was pleased. 😊 More

by r.green
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Willis
Report | Print
Oct 12, 2024 -

Rose City Ford Sales responded

Thank you for your lovely review! We’re pleased to hear that Matt took the time to explain and direct you, making your experience pleasant. We aim to provide exceptional service to all our guests. We hope to see you again soon. Cheers :)

September 30, 2024

This dealership takes no responsibility for damage to your vehicle. Unskilled workers. My car was brought in for a defect. The defect was not fixed. There was damage to my car also. Of course, integrity More

by Unsatisfied Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Gloster
Report | Print
Oct 12, 2024 -

Rose City Ford Sales responded

Randy, we sincerely apologize for the experience you had at our dealership. It is our goal to provide high-quality service, and we regret that we fell short in your case. We take your feedback seriously and would like to investigate this matter further to ensure it doesn’t happen again. Please contact our service manager at 226-826-2680 directly so we can address your concerns and make things right. Thank you, we look forward to hearing from you.

September 28, 2024

Extreme competent, professional, knowledgeable, affective listeners, communicators understood, exactly my needs and met my needs and went above and beyond to ensure that my needs were met. I am a third time More

by Nscott1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmed, sales manager, Lucy and Kyle in sales, Nick Gloster
Report | Print
Oct 02, 2024 -

Rose City Ford Sales responded

Thank you so much for your kind words and continued trust in us! We're thrilled to hear that our team exceeded your expectations and made sure all your needs were met. Your recommendation means the world to us, and we look forward to serving you again in the future. Cheers :)

Oct 02, 2024 -

Nscott1 responded

Yes, please change Kay in sales, it is supposed to say Kyle in sales.

September 28, 2024

Thank you for your quick and professional service and support Everyone tried to find the best solution for me and I appreciate that Many thanks to Stacey!!! And many thanks to the entire team More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey, Nick Gloster
Report | Print
Oct 02, 2024 -

Rose City Ford Sales responded

Thank you for the wonderful review, Nick! We're so glad to hear that Stacey and the team were able to find the best solution for you! Your appreciation means a lot to us, and we’re grateful for your trust. Cheers :)

September 27, 2024

Drop my car off night before for 830 appointment went the at 10.40 car wasn’t even in the garage was still in the same spot it was there for a recall on the flex lines to be replaced so the work never got do More

by Runningman336
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob premeau
Report | Print
Oct 02, 2024 -

Rose City Ford Sales responded

We sincerely apologize for the delay and the inconvenience you experienced. This is not the level of service we aim to provide, and we will look into what happened to ensure it doesn’t occur again. Please give us a call at 226-826-2680 at your earliest convenience. Thank you, we look forward to hearing from you.

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