River City Ford

Went in for warranty, got talked down to when confronted about it was told “this is how I talk” warranty clerk was annoyed that we were disturbing him only to have the same girl tell him that “ the customer about it was told “this is how I talk” warranty clerk was annoyed that we were disturbing him only to have the same girl tell him that “ the customer is standing right there” Waiting still on phone call from service manager after leaving 4 messages still hasn’t returned call. Customer service is not number 1 priority here that’s for sure and ZERO satisfaction if you have to go for any warranty work go to any other dealership than this one !!! More

Took my truck in for new tires on Sep 23/23. The tire was done quickly and the service was awesome. They asked me how I wanted the tires mounted brand name out or in and if I wanted to keep th The tire was done quickly and the service was awesome. They asked me how I wanted the tires mounted brand name out or in and if I wanted to keep the old tires which was great! Thanks so much for your customer service I will be coming back for my oil change soon More

Upon my arrival, I was greeted by a very friendly service advisor. It was evident that the staff respected my time and my vehicle was promptly moved into a service bay and work began immediately. I was very advisor. It was evident that the staff respected my time and my vehicle was promptly moved into a service bay and work began immediately. I was very impressed with the professionalism and excellent service. More

Timely, nice, quick service with follow up by text which is nice and easy and convenient is nice and easy and convenient More

Just bought 2023 Ford Escape st Betty Kebebe was our sales person. She was great explained everything about our new car and went above and beyond when she programmed our phones and downloaded Ford Pass sales person. She was great explained everything about our new car and went above and beyond when she programmed our phones and downloaded Ford Pass for us. We our repeat customers at River City Ford very happy with the attention and service we have gotten over the years I highly recommand River City Ford as a dealership and Betty Kebebe as a sales person very knowlagable and did not pressure us to buy anything Thank You to the whole team at River City Thank You Kathy Martin More

Just bought 2023 Ford Escape st Betty Kebebe was our sales person. She was great explained everything about our new car and went above and beyond when she programmed our phones and downloaded Ford Pass sales person. She was great explained everything about our new car and went above and beyond when she programmed our phones and downloaded Ford Pass for us. We our repeat customers at River City Ford very happy with the attention and service we have gotten over the years I highly recommand River City Ford as a dealership and Betty Kebebe as a sales person very knowlagable and did not pressure us to buy anything Thank You to the whole team at River City Thank You Kathy Martin More

The staff at River City Ford are always friendly and very knowledgeable. I highly recommend this place for service. knowledgeable. I highly recommend this place for service. More

The staff were very pleasant and explained exactly what the technician did and what will be needed to get done in the future the technician did and what will be needed to get done in the future More

Friendly, honest caring employees and provided rides to and back to the shop.they answered curious questions that we asked. and back to the shop.they answered curious questions that we asked. More

good and reliable service, the bad side is they put an X mark to a require immediate attention but they said it still good to use, how? but anyways maybe nextime put mark at future attention. but overall wo mark to a require immediate attention but they said it still good to use, how? but anyways maybe nextime put mark at future attention. but overall work is excellent. More