Richmond Hill Toyota

Poor customer service Service due to recall. Dealer should know exactly what has to be fixed. After waiting for more than 1 hour during the first visit, I was told by Mr. B Service due to recall. Dealer should know exactly what has to be fixed. After waiting for more than 1 hour during the first visit, I was told by Mr. Brad Scherer that the required parts were missing and had to be back ordered. Why would they arrange an appointment with me when they know that the necessary parts are missing? The second visit (next day) lasted for about 2 hours although the work was supposed to be done in 1 hour because Mr. Sam Nazemi (who reluctantly followed up this case from Mr. Brad Scherer) didn't inform me when the job was done, but just letting me wait in the dealership. I went to see Mr. Scherer after realizing that I had been waiting abnormally long, only to find that the job was done a long time ago, as indicated by the large amount of snow that had accumulated on the top of the van after being left outside for a long time. Although I didn't pay (it was a recall), the dealership still gets money from Toyota manufacturer. The dealership wasn't doing this for free, so why would they treat customers so rudely? More

Professional and friendly customer service Our experience purchasing a new car was a pleasant one. Upon entering the dealership within minutes we were greeted by the manager who gave us a brief Our experience purchasing a new car was a pleasant one. Upon entering the dealership within minutes we were greeted by the manager who gave us a brief overview of the dealership. We were offered complimentary coffe and tea and comfy seats to sit in while we waited for a sales agent to help us choose a new car. Our sales agent was Brian Gould. He was very professional yet personable and helped us select the perfect car for our family. He answered all our questions, went with us on a test drive to show us all features of the vehicle. He provide us with just the right amount of information to help us make a decision. We went with the Corolla and could not be more happy. The entire process took just a few days before we had our car. It was a seamless transaction and not at all stressful , thanks to Brian. Once we picked up our car Brian spent some time with us explaining all the features so that we were ready and comfortable to drive it off the lot and not have to worry about setting up anything (ex iPhones ). A week later he even called to check in to see how we were liking the new car. Overall, we were extremely happy with the customer service we received and would recommend this dealership and our sales agent. More

Great service Great service, knowledgable and not pushy. Much appreciated to be able to think and not feel rushed. Also did not feel pressured to buy warranty/ we Great service, knowledgable and not pushy. Much appreciated to be able to think and not feel rushed. Also did not feel pressured to buy warranty/ wear and tear packages but gave an honest opinion of what they would oirchase More

service well done Thanks to the great work especially to the service personnel and Wilson Li. I have no trouble with the cars provided by Toyota, day after day. Thanks to the great work especially to the service personnel and Wilson Li. I have no trouble with the cars provided by Toyota, day after day. More

Fast and reliable- freindly Frank was very good to me and he followed up on my visit. I would Highly Recommend this dealer. I was pleasantly surprised. I would consider purchasi Frank was very good to me and he followed up on my visit. I would Highly Recommend this dealer. I was pleasantly surprised. I would consider purchasing my next vehicle at this location. More

Professional level of service Knowledgeable service providing a level of trust we are comfortable with. Which is why we bought a used Buick Encore from Bruce, and are having Brad' Knowledgeable service providing a level of trust we are comfortable with. Which is why we bought a used Buick Encore from Bruce, and are having Brad's crew look after our service on the vehicle. More

Quick Efficient, Professional Very pleased with my recent visit. Frank, my Service Advisor was very professional and got me in and out very quickly. I have always been pleased with Very pleased with my recent visit. Frank, my Service Advisor was very professional and got me in and out very quickly. I have always been pleased with the way all of the staff at the Dealership have greeted me and taken care of my needs. More

Not Bad Jamie & Benni welcomed me with open arms and went to extreme lengths to make this a pleasant experience for me. Would Definitely recommend this dealer Jamie & Benni welcomed me with open arms and went to extreme lengths to make this a pleasant experience for me. Would Definitely recommend this dealership to someone looking to purchase a vehicle. More

quick service, pleasant wait I brought my car in for a tuneup. While I was waiting, I received a free coffee and a free manicure, which helped pass the time, and I was able to pur I brought my car in for a tuneup. While I was waiting, I received a free coffee and a free manicure, which helped pass the time, and I was able to purchase a small snack at a reasonable price. The dealership area is bright and clean, with comfortable seating and pleasant surroundings. My car was ready in the expected time. During this visit, I had time to wait for my car in the dealership, but in the past, I have taken advantage of the shuttle service, which is friendly and convenient. More

Awesome! They have very good price for pre-owned cars. They are professional and courteous. I will recommend my friends and family to them. Even after my purch They have very good price for pre-owned cars. They are professional and courteous. I will recommend my friends and family to them. Even after my purchase, I had to go there for some minor issues, they took care of it to my satisfaction. More