Richmond Hill Hyundai

An excellent bounce back My recent dealings with your dealership were awful but I am truly impressed how last time everyone used proper language and I received a follow up cal My recent dealings with your dealership were awful but I am truly impressed how last time everyone used proper language and I received a follow up call to make sure all is good. Thanks and I truly hope your team keeps up the good work More

Great staff make buy experience awesome!! The team at Richmond Hill Hyundai made the car buying experience a pleasurable one. From the first interaction through the delivery everyone went out The team at Richmond Hill Hyundai made the car buying experience a pleasurable one. From the first interaction through the delivery everyone went out of their way to ensure we were satisfied with our options and choices. Highly recommend Brek Jeff and Tatyana!! More

great car buying exoerience super service, management and staff dedicated to their customers time over time helpful, friendly, knowledgeable in all that they do pleasant showr super service, management and staff dedicated to their customers time over time helpful, friendly, knowledgeable in all that they do pleasant showroom great coffee to boot! More

Review O'Neil always gives great service :) I had an issue and he got it resolved right away as soon as it came to his attention. I would recommend O'Neil to O'Neil always gives great service :) I had an issue and he got it resolved right away as soon as it came to his attention. I would recommend O'Neil to anyone looking for service at Hyundai Richmond Hill. O'Neil is knowledgeable, personable, polite and friendly and has always satisfied my service needs whenever I have come in. In fact, I think he went over and above in his duties in order to expedite obtainment of a Hyundai part that another service gentleman who's name I've forgotten, was supposed to have ordered a long time earlier but hadn't. Once O'Neil got involved the part came within a day :) whereas the unnamed person had left me dissatisfied and waiting for the part for several months. Luckily O'Neil knew just what to do to resolve the whole thing to my complete satisfaction. Because of O'Neil my opinion of Hyundai's service department has now improved with the resolution of my parts issue and the completion of the repair the part was for. I would rate O'Neil a 10 out of 10 for service excellence (prior to O'Neil getting involved in obtaining the part my estimation of Hyundai had plummeted to where I was 100% dissatisfied due to the extremely long wait for a part to come in (when the other gentleman who was not O'Neil apparently hadn't even ordered it). Before O'Neil I was to the point I would have advised people to avoid Hyundai at all costs, I was so disgusted. Now however, I can once again recommend that people can go to Hyundai and get good service (at least as long as they go to O'Neil that is). The previous delay of 5 months in getting the part is why I can't rate a 5 out of 5 for customer service (but O'Neil's customer service to me was a 5 out of 5. As I say I forgot the other gentleman's name but I as of now won't go to anyone but O'Neil (unless the come highly recommended by him and he is unavailable, in which case I'd see someone he recommended but otherwise I intend to deal with O'Neil only from now on. More

Great sales experience Brian spent all the time needed plus explaining how to use all the equipment on the 2013:Sonata I purchased and over all I didn't feel as I was rush Brian spent all the time needed plus explaining how to use all the equipment on the 2013:Sonata I purchased and over all I didn't feel as I was rushed through the purchase . More

Great customer service Great customer service, on time and you will get what you have been promised nice experience and enjoyed our purchase, nice rate and price. Go there Great customer service, on time and you will get what you have been promised nice experience and enjoyed our purchase, nice rate and price. Go there More

Oil Change Appointment The appointment this time was early (for the next day). wait time for the service was short, about 45 minutes and my car was ready. The person at th The appointment this time was early (for the next day). wait time for the service was short, about 45 minutes and my car was ready. The person at the service was courteous. Thank you More

Easy and Quick Today’s visit was for a scheduled Oil Change and as I chose not to have the recommended service last time, I also had that done. The Service Rep was c Today’s visit was for a scheduled Oil Change and as I chose not to have the recommended service last time, I also had that done. The Service Rep was courteous, clear and kept me abreast of the progress of the work. Further more, our car was ready in the advised time. This was a first. Good job today and I am happy. More

Improved service quality. They have worked on their service quality since last one year which has impressed me. Thanks to O'Neil and the service team who are focusing on custom They have worked on their service quality since last one year which has impressed me. Thanks to O'Neil and the service team who are focusing on customer satisfaction. More

Fantastic Purchased a 2019 Kona. The vehicle is fantastic and it was the easiest negotiation of any that I've ever done, perhaps because there is no commission. Purchased a 2019 Kona. The vehicle is fantastic and it was the easiest negotiation of any that I've ever done, perhaps because there is no commission. More