Pfaff BMW

bad experience with service dept I got brand new X5 from this dealership in 2009, service sucks with all attitude people. Need to deal with them after purchasing vehicle and other sho I got brand new X5 from this dealership in 2009, service sucks with all attitude people. Need to deal with them after purchasing vehicle and other shops are far away from mississauga area. More

Extremely disappointed! Call for service, car as been recalled for problems with emissions (1 month old car), person that answered phone very unpleasant. They just want to se Call for service, car as been recalled for problems with emissions (1 month old car), person that answered phone very unpleasant. They just want to sell, once they have their money, you don’t count anymore. More

PFAFF BMW can't handle a lease transfer After a convincing presentation, I turned in my leased 328i for a 330 and all the paperwork went smoothly and the new vehicle was ready on time. Exce After a convincing presentation, I turned in my leased 328i for a 330 and all the paperwork went smoothly and the new vehicle was ready on time. Except for one detail. They didn't cancel my old lease so I found out very quickly I was paying for two leases. They were quick to offer to "send me a cheque". Apparently, they can take money out of my account automatically, but not even handle an Interac e-mail transfer. they wanted to give me a credit card credit (great - lose reward points and not fill the hole in my bank account. No offer to courier a cheque - no concern over the fact I could bounce other payments). Let's see how long it takes for Canada Post to deliver a cheque (that is, if they get around to issuing it). If they can't handle the simple matter of a routine lease transfer, what else are they incapable of? I don't mind BMW's luxury pricing, but could they at least provide "luxury" treatment - especially when rectifying a rookie error? More

Don't pay for the extra warranty. They go to great lengths to try to up-sell additional coverage such as extra wear and tear but then will not provide the coverage that you think you h They go to great lengths to try to up-sell additional coverage such as extra wear and tear but then will not provide the coverage that you think you have. If you ask them for an explanation, they will shrug and hum and haw. They don't know themselves what is covered or not covered so how can they sell such coverage. Don't buy the extra coverage (and buy your BMW from a different dealer). More

Poor Customer Service in Service dept. Very poor customer service in service deptt. No one calls you back despite voicemails even service manager doesnt bothers to call back Very Very Po Very poor customer service in service deptt. No one calls you back despite voicemails even service manager doesnt bothers to call back Very Very Poor More

Used car sale review We picked up our used BMW 328i xdrive wagon before Christmas. Michael Verissimo was our sales rep and did a great job. The car we picked up was sorely We picked up our used BMW 328i xdrive wagon before Christmas. Michael Verissimo was our sales rep and did a great job. The car we picked up was sorely lacking in the promised inspection. It was clean, but it was missing a rear head rest, first aid kit, keys for the roof rack and courtesy key. In addition, it was obvious that many things were never checked (opened) as when we later used the car and opened various doors/windows/compartments, we found a lot of dirt and debris clogging the compartment and/or the mechanisms. Michael was diligent in ordering the missing materials and we appreciate his attention (the courtesy key is still missing because we can't be bothered to bring it up). If we were buying a Kia, we would not expect anything more, but not a BMW with their stated assertion that the car undergoes a thorough and complete bumper to bumper inspection and prep. Hmmm thinking we might go elsewhere for servicing. More

They don't care. Poor service They make it so difficult to book a service appointment. Under Pfaff BMW attitude changed. They act like they doing you a favour to book an appointmen They make it so difficult to book a service appointment. Under Pfaff BMW attitude changed. They act like they doing you a favour to book an appointment. I end up going somewhere else but I am hoping to that somebody reads these reviews and institute some changes. Until then Budds gets my business (even though it is further for me to drive). More

Poor service I received a phone call from service department reminding that my car due for service. Appointment was booked, by the time I brought my car it had jus I received a phone call from service department reminding that my car due for service. Appointment was booked, by the time I brought my car it had just over 80,000 km. The service advisor I believ her name was (Krishna) refused to honor this as part of complimentary services (up to 80,000 km). She said Pfaff doesn't recognize "grace" period. The charge was outrageous: oil change and sparks - over $500! All other BMW shops return car with exterior being washed. We received dirty car, it was dirtier, than when we brought it for service! I called and asked for the survey to be sent to me. Sure enough - we didn't receive any survey! From my previous experience with BMW (my husband and myself drive BMWs since 1997) everywhere, in Canada and in USA after service being done they give you washed car and always send survey. I am just wondering how to force them to send one to me, because I know certainly it's very important. I suspect they know how bad they are and on purpose don't send out surveys, especially when customers were unhappy, and, who knows, maybe they fabricating surveys. I regret I didn't read reviews prior. Pfaff, apparently has the lowest rating in the industry. More

Unnecessary waiting - lack of communication Last week, I had my X3 for 2nd year oil change & tires changed over ( from winter to summer) . Arrived prior the appt time of 6.30 am. I told the ser Last week, I had my X3 for 2nd year oil change & tires changed over ( from winter to summer) . Arrived prior the appt time of 6.30 am. I told the service representative once the car was ready , just let me know that I was waiting in the courtesy area. @ 9.40 am - after 3 & half hours without informed me. Went to service area and checked . Been told the car was ready @ 8.13 am . I was furious that of nobody called me even I told the service representative I was waiting. Very bad communication. For service in this deader , unless U get time to kill, otherwise............. More

Poor Service department! Called to have an oil change and a recall for airbag issue. They told me that they were very busy and would have someone contact me. So I gave them Called to have an oil change and a recall for airbag issue. They told me that they were very busy and would have someone contact me. So I gave them my number ...never heard from them. This was last week. Called today and waited over 5 minutes before someone answered. Told them that no none called me to setup an appointment for the recall, I was told that the airbag parts would not be in for sometime but that they could do the oil change. I stated that I do not want to be there two times and will bring the unit when I get a call that the parts are in....I was told that it may be awhile. I am now looking to take my vehicle else ware. More