Pfaff BMW

The experience we had at Pfaff BMW was excellent! Great, professional and helpful staff! Amit was very informative and patient with all our questions. Great job! Great, professional and helpful staff! Amit was very informative and patient with all our questions. Great job! More

Outstanding Service Department. Very helpful, very responsive. They are proactive in scheduling maintenance and always move to make sure you are out the door in a timely manner. Very helpful, very responsive. They are proactive in scheduling maintenance and always move to make sure you are out the door in a timely manner. They do take the time to walk you through each service and outline the work to be completed. More

Nice and clean environment in the sales office , no pressure from the sales person, will recommend this dealership to friends and family pressure from the sales person, will recommend this dealership to friends and family More

Never Again So I bring my 2002 X5 for a recall. Only the mech key was working and I made them aware that the doors do not lock as I don't use the FOB key and they asked that I leave that too. F Only the mech key was working and I made them aware that the doors do not lock as I don't use the FOB key and they asked that I leave that too. For some unknown fact they drove the car to the bay and managed to lock the car. All of their techs could not open my car. On top of this they are charging me $187+ for their efforts and now I have to tow my car at my expense to my mechanic. SMH More

Extremely helpful in making a big financial decision to purchase a vehicle during these times purchase a vehicle during these times More

Sales person Mohamad was very professional, informative, and helpful. They were very clear regarding all details including delivery date. The whole process was simple and smooth. and helpful. They were very clear regarding all details including delivery date. The whole process was simple and smooth. More

This dealership is good. Staff are nice and place is well kept. The sales people need to put some extra effort to make client experience bit more better. Staff are nice and place is well kept. The sales people need to put some extra effort to make client experience bit more better. More

The staff is well prepared and knowledgeable very informative in every detail and they treat the customers with respect informative in every detail and they treat the customers with respect More

Service was ok but never offered a carwash of the car they serviced. I had to go back to the reception and ask for why it was not washed and the response was carwash not working with no timeline to be op they serviced. I had to go back to the reception and ask for why it was not washed and the response was carwash not working with no timeline to be operational. I haven't been offered with a voucher if not asked. This is not professional and a cheap way of saving for the dealership. More

Staff, service and information were all top-notch, no concerns. On top of that they provided shuttle service to my home as well as a pick up when vehicle was ready. This was great, as my vehicle was stil concerns. On top of that they provided shuttle service to my home as well as a pick up when vehicle was ready. This was great, as my vehicle was still under warranty and there was no charge! More