Penticton Honda

⭐ 1 Star — Extremely Disappointed After More Than a Decade of Loyalty I am extremely disappointed with my recent experience at Honda Penticton. After being a loyal Honda customer for over a decade, Decade of Loyalty I am extremely disappointed with my recent experience at Honda Penticton. After being a loyal Honda customer for over a decade, purchasing my vehicle from this dealership in 2016, I never expected to leave feeling the way I do today. I brought my 2017 Honda Civic in for what I expected to be a routine oil change. Instead, I ended up with a bill of $2,814.83 for a long list of additional services that were presented to me under the heading “Urgent Needs” and highlighted in red on the digital inspection report. Trusting the dealership’s expertise, I approved the recommended services because I believed they were genuinely urgent and necessary for my vehicle. Looking back, I feel I fell into the all-too-common trap of agreeing to additional dealership services without being given a clear understanding of what was truly necessary, what was preventative maintenance, and what could have waited. While I acknowledge that some of the services may have been legitimate, I am deeply disappointed by the way the recommendations were presented and the impression that every item required immediate attention. A customer should be able to trust that when a dealership labels services as urgent, there is a clear and justifiable reason for doing so. What disappoints me most is the apparent lack of transparency and integrity in the way this experience unfolded. After more than a decade of loyalty to Honda, I expected better communication, clearer explanations, and a genuine commitment to helping me make informed decisions about my vehicle. Instead, I am left questioning the recommendations I received and regretting the trust I placed in the dealership. Loyalty should mean something. Customers should not have to wonder whether they are being advised in their best interests or being encouraged to spend thousands of dollars on services without a clear explanation of their urgency. This experience has completely changed my perception of Honda Penticton. I have lost confidence in the dealership and, unfortunately, in the brand as a whole. I will not be returning to Honda Penticton for future service, and I will not be purchasing another Honda vehicle. It’s incredibly disappointing to walk away from a relationship that began with a vehicle purchase in 2016 feeling that my loyalty counted for so little. I hope management takes this feedback seriously and reviews how service recommendations are classified and communicated to customers. No customer should leave a routine maintenance appointment feeling this disappointed and questioning whether they made the right decisions. I expected better from a dealership I had trusted for more than a decade. More

Great experience with Honda Penticton. Thanks to Ryan Clark we made excellent choice. This is 3 rd time we collaborated with this team and always satisfied. Keep going. Thanks to Ryan Clark we made excellent choice. This is 3 rd time we collaborated with this team and always satisfied. Keep going. More

Ryan Clark he is excellent to deal with and called me to see how I am doing .He said I can come and see him if I have any issues and he would help me figure it out.Great person if anyone wants help deal wit see how I am doing .He said I can come and see him if I have any issues and he would help me figure it out.Great person if anyone wants help deal with him.Thanks Ryan. More

Went there we'd aug q2 to get my daughter her first new can we arranged a deal because my wife and daughter don't know much about financing. We sat with sat with ryan aspodien and told him we do not need a can we arranged a deal because my wife and daughter don't know much about financing. We sat with sat with ryan aspodien and told him we do not need any extended warranties, or other charges or accessories. We agreed he would get us financing through honda canada at a rate of under 5 %. The price of the car should have been about 35,000. We left and waited for his call to let us know when she was approved. He called and said we could pick up the car at 3pm Thursday. So I sent my wife and daughter to pick up her new car and simply sign the papers we agreed on. When they arrived home the bill was 41,000$. She did not get honda financing but he got her td financing. At 6.99 percent. And without me being there he told her she needed a 3000$ extended warranty and a loan protection policy. xxx? My daughter not knowing thought that was what we agreed on signed the papers and left. I called because I was furious and bussiness manager ryan aspodien told me thats too bad she was here, she signed it and its in her name and hung up on me. Then the sales manager told me the same and that he stands behind his team. Ryan is a slimy liar and screwed my kid over because I was not there to stop him. More

Purchased a new CR-V that Penticton Honda had in for multiple service issues (steering rack replaced 3 times). Still presenting a noise and spending $1400 on recommended services they blamed an aftermar multiple service issues (steering rack replaced 3 times). Still presenting a noise and spending $1400 on recommended services they blamed an aftermarket dashcam install and refused to investigate any further. My company installs the dashcams professionally for all the dealerships in Penticton, including Honda so this was obviously a cop out. After the service manager ignored my emails and calls, I took it instead to Harmony Honda in Kelowna who found a faulty alternator, serpentine belt pulley issues and leaking oil. Long story short I won’t be back and recommend you stay far away from this dealership! More

We really enjoyed the personal experience we had with Michael Morelli. Excellent listener. Obviously loves helping people with their choices in vehicles. He was courteous and intuitive about our question Michael Morelli. Excellent listener. Obviously loves helping people with their choices in vehicles. He was courteous and intuitive about our questions. When we return to Penticton Honda, we will definitely seek him out as our buying guide. Nice job Michael!. Rick and Ruth More

Every time I am in for service I am greeted with a smile and everyone is very accommodating. Repair done on time and my vehicle is washed and vacuumed! and everyone is very accommodating. Repair done on time and my vehicle is washed and vacuumed! More

Warning! !! Buyer be ware!!! We just purchased a Honda CRV Sport Hybrid and got ripped off big time.They advertise this particular modal for $45,900 adding t !! Buyer be ware!!! We just purchased a Honda CRV Sport Hybrid and got ripped off big time.They advertise this particular modal for $45,900 adding the safety and security fee $997, Finacial papers $999 adding the air cond. charge, Tire Tax, gas tax, eco fee, PPSA etc. would come to$47-48,000. The most important amount was the trade in value of our vehicle. They promised $27,500 and they only put $24,553 in the sales contract. Major blow to the bottom line. On the sales contract they did not start with $45,900 they started at $48,000 adding again all the charges described above. If that is not enough gauging the finance guy added Extended Warranty $3,238, 3M protective film $2000, Floor mats$599 without explaining or showing the charges that they have added. I confronted all, finance manager, used car manager, General sales manager to no avail. Cancelling the extended warranty, they never gave me a new sales contract showing that $3,238 payment was cancelled and taken off the total, so all the extra tax charges still on. I will never go back ever again because of the sinister minded management creating and adding to the bill secret charges, without telling us customers. Just in case you will use this no good dealership in the future please question everything the used car manager and the financial manager tells you and ask twice because they lied to us with a straight face with total disregard and they can do that to anyone. Less by Very disappointed customer More

Super lovely staff! ! Everyone is so knowledgeable and nice. Bought a new vehicle and the process was easy and simple. Took my new ride home the same day ! Everyone is so knowledgeable and nice. Bought a new vehicle and the process was easy and simple. Took my new ride home the same day More

New management=terrible. Service is awful. When you make an appointment you expect them to get right at the job. Waited 6 hours for what should have taken 1 hour. I now go t Service is awful. When you make an appointment you expect them to get right at the job. Waited 6 hours for what should have taken 1 hour. I now go to Great Canadian Oil Change. More