Pathway Hyundai

Initially, I came in to see the Santa Fe model. I was greeted by Irina, and although she was fairly new at the time, and she very nice and you could tell she was hard working. I asked to test drive a ano greeted by Irina, and although she was fairly new at the time, and she very nice and you could tell she was hard working. I asked to test drive a another small SUV from another car manufacturer on the lot and she went and got the keys, in addition to taking my drivers license (standard). The thing that really annoyed me was the unnecessary 20-25 mins wait for her to get this done. After she finally came back I test drove the car, then she convinced me to test drive the 2012 Santa Fe. Now this is where it gets interesting. She insisted that she drive first to show me the brakes and acceleration. We started driving and she erratically hit the gas to show the acceleration and then later did an emergency full stop (going from 70-75kph to 0kph and pulling over). This, to me, was unnecessary. I came to the conclusion that this heart-attack-like event is what she was trained to do. I just worried how many other people she has done this do, or if all salesmen at this location are trained to do this selling tactic. Anyway, I was not impressed, just a little gut-wrenched. She then let me drive the car, and then we took it back and she then brought the keys back. I was waiting for another 20-25 mins for her to come back which I found, again, pretty annoying. As soon as she came back. I told her I had to go and she took down my info. After a week or two, she called my house to tell me that the new 2013 Santa Fe was in stock for me to test drive. Apparently, it was much better than the 2012, so I decided to come in to test drive it. I get there, and the same routine - I wait for another 20-25 mins for them to finally bring the car out for me to test drive it. And again, Irina used the same "proving the car works technique" by doing the erratic full-stop and acceleration techniques. I finally got to drive it, and to tell you the truth, it was actually quite nice and I liked it better than the other small SUVs that I test drove. We get back to the dealership, and I wait another 20-25 mins for her to finally come back to talk pricing. I told her what I wanted to pay and the financing specs that I wanted, and then she left for another 10 mins. Then she comes back with Paul Gordon, and he tries his sales pitch at me and literally asks me what I can afford to pay. I found it a bit intrusive, and I was already a bit frustrated for being there for 2.5 hrs already. I tell him what I want, and he leaves and comes back with numbers that he has HAND WRITTEN on a piece of paper for monthly payments and interest rates. I mean seriously, who does that? This a $40k purchase for crying out loud. When I go to a Ford, Honda or Toyota dealership, then print out a sheet explaining the figures and rates. Anyway, it was just unprofessional the way he did it, and even though the numbers may have been real, they looked made up the way he presented them in his handwritten fashion. I was simply not impressed and I left to buy another car. All in all, my experience was overly lenghy, wasn't that professional, and I think Paul took me for some Joe Schmo. I felt like I was at one of those time-share sales schemes where they wouldn't let you leave. I hope this helps. More

I was shopping for a new car and had still not made up my mind when I walked into the Hyundai dealership in Orleans. Your saleswoman Irina played a big part in helping me to make my decision and choose the 2 mind when I walked into the Hyundai dealership in Orleans. Your saleswoman Irina played a big part in helping me to make my decision and choose the 2013 Hyundai Elantra over a different car I was contemplating. Irina did an amazing job! More

sales staff was very friendly and very knownlegdable about product. showed many different cars to best suit my needs did not push features i did not need or want the price was competative but the ser about product. showed many different cars to best suit my needs did not push features i did not need or want the price was competative but the service was superaltive cheers More

Julian provided excellent services and was very informative. He was patient and did not force me into a sale. After buying he contacted me to make sure i was enjoying my new car. I would strongly r informative. He was patient and did not force me into a sale. After buying he contacted me to make sure i was enjoying my new car. I would strongly recommened him to all my friends and family. More

We had a great experience when we were shopping for a SUV. Everytime we went into Pathway we were greeted with smiles from everyone. Our sales representative Derek was very knowledgable and informative. SUV. Everytime we went into Pathway we were greeted with smiles from everyone. Our sales representative Derek was very knowledgable and informative. He was very pleasant to deal with and not pushy at all. It took us a few days to decide on our purchase and it has been the best decision we have made on a vehicle. We bought a Santa Fe and it is a nice smooth ride, lots of room and cargo space. Our family of 3 loves it. The night we picked up the Santa Fe Derek spent some time showing me all the bells and whistles. We would recommend Derek and Pathway Hyundai to our family and friends. Thanks again to Derek for a great shopping experience, we love our Santa Fe. Brian and Stephanie More

I purchased a 2010 Sonata at Pathway Hyundai in November 2009. My first scheduled maintenance service visit was somewhat ok, however, I have not had a pleasant experience with Pathway Hyundai service since. 2009. My first scheduled maintenance service visit was somewhat ok, however, I have not had a pleasant experience with Pathway Hyundai service since. Is it just me or are others asked to replace their famous cabin filters every visit (at $79 a pop). Is it only me or has Pathway Hyundai charged others over $900.00 for rear brake service at 48k maintenance visit. claiming that current brake conditions were a hazard. There many more situations / observations and concerns that have with Pathway Hyundai... but will save for another day. Is it just a coincidence that all reviews that I have seen posted on the Pathway site list the reason for vist as "Sales New or used".... Where are the service reviews? All was fun and pleasant with this dealership until the day I drove my Sonata off the lot. I was not prepared for the maintenance service experience that followed. Stay tuned... More

It was time that we traded our old Dodge in. The moment we walked in we were greeted by Irina with a smile and a handshake. We were given exceptional service and she took time to show us 3 different kind o we walked in we were greeted by Irina with a smile and a handshake. We were given exceptional service and she took time to show us 3 different kind of models to suit our family. At the end we pick the Santa Fe. Irina was such an incredible sales representative, she is exceptionally knowledgeable, and really made us feel comfortable in the car buying experience. We had many concerns and questions and she had all the answers to each and every one of them. I would recommend this dealership and Irina, Paul and Stephane to anyone. I have no doubt that I will continue to be loyal customer to this dealership because they have shown me excellent and friendly service. More

This is our second Santa Fe purchase from this dealership. My wife and I were impressed with the professionalism of the salesman, Derek Walker. He was knowledgeable and pleasant to work with and g dealership. My wife and I were impressed with the professionalism of the salesman, Derek Walker. He was knowledgeable and pleasant to work with and gave us important insights on the purchased vehicle. He went out of his way to provide me with top-notch service. LOVE our new Santa Fe. We would not hesitate to recommend the dealership and Derek Walker in particular to relatives and friends. Merci pour ta patience Derek. More

I was shopping for deals on a new Elantra GL 2013, and I was dealing with a couple other dealers before Pathway. Upon meeting Gord(over email), and tell him what I was offered already, he did not play any p was dealing with a couple other dealers before Pathway. Upon meeting Gord(over email), and tell him what I was offered already, he did not play any pricing game with me, and gave me a compelling deal that I can hardly put down. He was friendly, and straightforward all throughout. More

The experience at Pathway Hyundai was great. Irina Khaikin was very helpful and she was very knowleagable of the product. She was extremely helpful and her efforts contributed greatly to my decision Khaikin was very helpful and she was very knowleagable of the product. She was extremely helpful and her efforts contributed greatly to my decision to invest into a Hyundai product. More